10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 681 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Emissions control system has "failed" 5 times. Check engine light illuminated. Each time: P0420 DTC code: "Catalyst System Efficiency Below Threshold (Bank 1). Manufacturer is unable to fix. Vehicle will go into "Limp Mode" stranding owners/passengers.
- Castle Pines, CO, USA
The tailgate with no apparent reason or indication all of a sudden failed to latch. The latches on both sides of the tailgate would no longer engage the pin that holds the tail gate in place. There is no way to secure cargo or equipment is side the cargo bed as the tailgate will not hold the tailgate up and keep secured and closed. It appears that Ford will not cover the electronic tailgate door latches but just the electrical components that control the electronic release. The latching mechanism should also be replaced along with the electronic wiring. This is a safety concern because if I carrying any type of cargo. The cargo may leave the truck bed. In Addition, if pulling a trailer or RV in which in my case. I have a RV trailer (5th wheel). The tailgate may open while towing and cause damage to the truck and RV. I just so happened was towing my RV 5th wheel just prior to and before my initial experience In early January of 2023. I dropped the rv to it's intended spot/location, and attempted to close the tailgate. Then, discovered the tailgate would not secure closed to the tailgate latches. There is no way to adjust or self-fix or correct the. There is no other damage to the tailgate other than the tailgate latches failing to engage and secure the tailgate in its closed upright.position.
- Freeland, WA, USA
Door locks freeze up in cold weather either parked or driving. Door locks can not be locked or unlocked and unable to open from inside or outside of vehicle. Door locks have been freezing up since purchase of vehicle
- Valdez, AK, USA
Door locks. The electric door locks have stopped working on both front doors. I had the drivers repaired under warranty, and now the passenger door I paid for - about $300. This is a major safety concern especially for a 2020 that cost over $80k. If I forget to manually lock the door, someone can could get in my car without me knowing. I also can't lock the door in the event someone is approaching me. I know prior years were recalled, please add MY2020.
- Thompsons Station, TN, USA
Twice today I had the truck explode into a death wobble, the first one was so severe on highway 255 outside St Louis that I had to do an emergency stop pulling of to the side of the road, the death wobble would not stop till I came to a complete stop. It was so volatile I thought I lost a tire and rim completely off the vehicle. The second was as near violent and didn't cease till I was down to 15 miles per hour. I will be contacting a Ford dealership tomorrow as today is a Sunday.
- Bath, NY, USA
I am a single mother. I have called paris ford in tx numerous times regarding recall on wind shield. The time I took to them to fix the windshield I was told the manager looked at my windshield and said it didn't need replacement. I found out it shows incomplete. Now I have been calling them to schedule this and they have to out source which can take 3 day's or more. This is my only vehicle at which I need for work, my son etc. They are telling me they have no loaner vehicle's. The last time I called I was told that do to they are waiting on Part's for their loaners. I have been dealing with this now over a year. On top of now I have a chunk out because of a stone driving on hwy. I am not fixing this because I do have coverage for that only to have it show as a mark on my insurance. I also feel they should have a loaner by now.
- Powderly, TX, USA
My tailgate has opened on its own three times or more since purchasing the truck new in June 2021. Few times while parked and locked in my drive way. Once while I was driving causing me to have to pull over on a busy highway to re-latch the tailgate to not lose my cargo in the bed which then could have came flying out and hit other motorists and/or caused an accident in which I would have been liable. I was not included in the recall 19V-864; and therefore my vehicle has not been serviced for this issue.
- Frederick, MD, USA
The Ford is under a Customer Satisfaction Program 21B03, and Ford will not honor this for our vehicle, however our truck has the number one planetary and ring gear assembly that has gone out.
- Celeste, TX, USA
Going 55 MPH down a two lane country road hit a washboard patch of roadway, front end of truck shook violently and loss of steering control and truck pulled to the left into oncoming traffic. Upon reduction of speed shaking ceased and was able to regain control of vehicle. The very next day on the very same patch of roadway exact same incident occurred with the truck. Three days later on a different roadway and going about the same speed 55 MPH, the truck violently shook, lost steering and proper braking ability. The truck pulled hard to the left into oncoming traffic and I was not able to regain control until the truck slowed to approx 15 MPH. This last incident was about three times worse than the first from a loss of control standpoint. Luckily in all three incidents no one was approaching in the oncoming lane. Very dangerous! I returned the vehicle to my local Ford dealer, they inspected and stated they could not find any worn parts such as ball joints etc but they did replace the front steering stabilizer under warranty, my truck only has 30,000 miles. Doing some online research I see this is a common problem for Ford Superduty trucks 2017 and newer. It is known as the "death wobble" aptly named as I am sure someopne has lost their life and/or being seriously injured from this defect.
- Mableton, GA, USA
I purchased this truck on 09/23/20. At delivery the steering wheel was not aligned correctly and had to be adjusted. Truck has had a constant vibration that is felt thru the steering and body. The vibration increases with speed. At 1031 miles a repair attempt was made that was unsuccessful, at 3225 miles again a failed attempt was made at correcting, at 3735 another filed attempt. At 8156 another failed attempt. And again at 8934 another more extensive repair attempt was made with no positive results. I will upload all repair work orders. There is a serious problem in the drivetrain of the vehicle that Ford as of yet has been unable to correct. The vibration is constant and at highway speed has made people car sick. I am fearful that there is a failing component in the truck that when it finally breaks will cause a serious accident. They have used a vcmm vibration analizer that listed a host of potential problems and in their words the results were misleading. This is a heavy duty truck that I fear towing my trailers with because they can't tell me why it has the vibration. I almost believe that they know the problem and won't disclose it to me. The most concerning statement made in the repair attempt is that they compared my truck to an instock unit and it drive comparable.
- Gainesville, FL, USA
Sudden surging at slow speeds. When trying to idle through an area that is tight, crowded etc. RPM's will rise to 1,200 or slightly higher.
- Valley Center, CA, USA
Fifth wheel andersen ultimate hitch system failed while we were hauling our unit. Hitch broke and safety chains also broke. Unit was blown off the truck while driving on the highway causing the ball to break shear off detaching from truck. Company is not wanting to deal with our incident. Caused our fifth wheel to detach on the highway and rolled over. We were hauling under weight to what there hitch recommends to stand 24,000 lbs of torque. Were just asking for some help. Our new $84,000 unit is a complete loss and our truck is in the collision shop being repaired. Thank you consumer stated mechanic did not find any damage.
- Fort Myers, FL, USA
Vehicle RPM will not drop when taking foot off the gas and in gear. RPM stays at 1100 and vehicle speeds up on its own. No difference with engine brake on or off. Seems to happen in parking lots or at stop lights when moving at slow speeds 5 to 10 miles per hour. Vehicle will accelerate unless brakes are applied. Brakes have to be applied sometimes very hard to get vehicle to stop and engine RPM to drop. Documented by the dealer with no fix. Ford Motor Company contacted with no fix. This has occurred multiple times.
- Hesperus, CO, USA
- Denver, CO, USA