The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that there was abnormal corrosion around the wiring harness, causing an electrical fault. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N11. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.

- Carthage, NC, USA

Transmission overheating stopped car

- Mexicali, CA, USA

I have a 2011 Ford Fiesta. The vehicle has a really serious issue relating to the fuse box that is mounted under the hood. This issue has a recall and I scheduled it for service at the Ford dealer in bryan, ohio. (Bryan Ford) I have issues with this vehicle that make it extremely unsafe for me and my family to drive. The headlights randomly go out while driving, both passenger and drivers side are affected by this. The doors will not lock and I have no horn now either, making us a target for car jacking. About a month before I found out there was a recall for this I hit a racoon and it knocked off the plastic wheel cover. After I took it in to have the recall fixed Bryan Ford refused to repair this recall due to the missing plastic. I believe my family and I are going to be seriously injured in this vehicle because of the electrical problems related to the recalled fusebox. I blow a headlight approximately once a week and the fuses blow constantly. I believe they do not want to fix this because it is a very time consuming repair that they feel isn't worth thier time. The anxiety I have while driving this car after dark is excruciating and i feel that my families lives are worth the time for this repair. Is this legal for them to decline a known and well documented safety issue related to the fuse box in this vehicle? Perhaps a buy back should be recalled since this does make the vehicle a serious Hazzard to anyone on the road including my family.

- Montpelier, OH, USA

The low beam headlights do not turn on, all the other lights work as normal including the high beams. The fuses have not blown and there are no warning lamps or messages. This is a known problem with this make and model, there is a recall in Canada for this issue. The safety of others is put at extreme risk in any kind of low light condition (fog, rain, etc.) As well as my own safety by not being able to see in front of me. It is illegal to drive with high beams on in residential areas so I am just unable to drive at night. The vehicle has not been inspected yet. I suspect this is related to the design of the fuse box which allows debris and moisture to get into the relays, again, see the Canadian recall.

- Portland, OR, USA

The vehicle engine has periodically stopped due to a known issue with the fuse box. The same known issue has also affected the headlights and while the engine failure has led to possible safety issues with vehicle control and potential dangerous situations where the vehicle has stopped in high traffic areas, the most significant danger is with the lighting malfunctioning during night driving.

- Grand Rapids, MI, USA

In 2019 the Ford Fiesta refused to crank, key in the ignition the cars dash would light up, but the only sound produced was a small tick. After several unsuccessful visits to the mechanic, we finally took it to the Ford dealership and it was discovered that the TCM needed to be reprogrammed or replaced, after getting it replaced, for no charge, we no longer experienced the cranking issue. Apparently, the Ford dealership was aware of the recall but this information was left out upon purchase from CarMax. This information was not listed on this site either. I'm reporting this issue so that the next owner of the vehicle won't be surprised and devastated like we were.

- Riverdale, GA, USA

The contact owns a 2011 Ford Fiesta. The contact stated while driving approximately 30 MPH at night he was informed that the exterior rear lights were not working. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with junction box electrical failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 183,968. ? Lights stopped working inside, the rear exterior lights, and then the front lights. Ford reports VIN is not part of the recall, but consumer's vehicle has the exact same issue as the other ones. Diagnosed with corrosion from dealership.

- Pittsboro, IN, USA

Interior lighting stopped working. Rear lights stopped working and then front lights stopped working. There is a known recall on this, but Ford states it doesn-??t include my VIN. However, when you go to the recall it shows the exact same issue with corrosion in the fuse junction box. Bill Estes Ford diagnosed it as corrosion of fuses in that box. Ford won-??t work with me even though this is a known issue with 2011,2012,2013 Fiesta-??s.I was almost rear ended not knowing my rear lights were not working in the dark.

- Pittsboro, IN, USA

The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle would not start, and the transmission warning light was illuminated. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 92,000.

- Blakely, GA, USA

Took car to mechanic to have O2 sensors replaced at time of oil change. Auto shop completed oil change and changed O2 sensors, reset check engine light, but then car wouldn't start. Mechanic reassessed, found blown fuses in fuse box, noting dirt in fuse box and corrosion. Car was towed to Ford dealership for further diagnostics as auto shop stated they couldn't do anything for Ford ECU. Ford ran detailed diagnostics to again find that dirt and corrosion in fuse box led to malfunctioning and car not starting.

- Morrisville, NC, USA

My headlights keep going out and I keep changes the fuses. It lasts for about a month, then happens again. It's the fuse box. If Canada can have a recall on this, because you need headlights to drive, it's a safety issue. Why can't the United States recall these cars and fix them. What's the difference. Canada cares more about there people's safety then the United States. Is that right. I was driving the car. It happened yesterday February 9, 2021.

- Silverlake, OH, USA

Trouble with dash lights, seat heaters, traction control check engine light and battery light all on. Fuse box completely corroded exactly as described in Canadian recall of fuse boxes on 2011 Fiestas, I am in U.S. $1200 into attempting to solve problem, still will need to replace fuse box costing hundreds more.

- Milton, VT, USA

Car won't start due to electrical issues in battery junction box. Transmission slips and stops engaging when driving due to electrical issues in the battery junction box. Car stalls when driving due to electrical issues in the battery junction box. Issues happen while driving in city traffic, almost was hit from behind at a light when the car stalled. I believe this should fall under customer program 17B16, stating: Reason for this program in the affected vehicles, an opening between the bjb and its cover could allow water and debris containing road de-icing salts to enter into the bjb. This could result in corrosion inside the bjb for vehicles operated extensively in us corrosion states. Corrosion in the bjb may cause a variety of symptoms including loss of function of exterior lights, vehicle stall, vehicle no start, or loss of function of interior lights. I called and was given case number cas-27331475 and they told me my VIN was not affected, but obviously it is. Please help make this right.

- Ann Arbor, MI, USA

On July 8th 2020 myself and my nephew was in my car after grocery shopping doing about 70 miles per hour on the freeway a door popped open all four doors this was the second time that I had this recall fix my nephew almost fell out the car Ford is very aware they sent around an internal email at the beginning of this year about January about the doors popping open even after being fixed and they did not alert the public my transmission is causing problems again my transmission and my clutch and other parts of the transmission have been fixed more than 32 times the car is literally a deathmobile Ford so this car knowing that all of these problems could happen I almost died in this car I am afraid to pick the car up from five star Ford North richland hills please help me Ford should have to return my $15,226 I paid for this car brand new my car has less than 60,000 miles on it my car still looks brand-new my car rarely gets driven this car is scary I'm afraid to drive it the doors continue to pop open while you're driving please help me I can be reached at [xxx] my is [xxx] please help me my car is at North richland hills five star Ford right now and Ford is refusing to pay for the clutch to be fixed again they knew that this class was bad thing with the transmission was bad they knew that the computer system after 30,000 miles would force the doors to keep popping open they knew this Ford should be punished for doing this think about how many people are on the highway in this car me and my nephew could have died I am traumatized redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hurst, TX, USA

The past two days my car has been acting up seriously, the car doesn't want to go in reverse at all, the fan won't work.the windshield wipers come on every time you turn on the car. When you mess with the fuse box the car starts working fine. The fan smokes like no other so you have to take the relay out. The car also delays when gears are changing.

- Dwale, KY, USA

Failure to communicate with tcm / suspected to be related to recall on fuse box. Electrical communication between fuse box and tcm isn't working.

- Chicago, IL, USA

Recently my dash lights went out as well as my tail lights. Upon checking the fuse box located under the hood, I found it filled with sand and other foreign materials. Furthermore, all of the fuses were corroded and when I tried to remove them, they broke, thus I was unable to replace them. It is apparent that this is a design flaw with this equipment as the box does not properly seal even though it is exposed to the elements underneath the hood. After researching further, I discovered this is a very common problem among 2011 Ford Fiesta owners and that the repair for this is very costly. Because this is a known problem, it would seem that Ford should be responsible for correcting this design flaw as this is a safety issue that makes the vehicle unusable after dark. Furthermore, I am convinced that other fuses will soon fail and then the vehicle may not be useful under any circumstances. In addition, I had been experiencing intermittent engine stoppages while at a stop light or when idling in traffic. There was no reason for this to occur and I suspect this is also related to the electrical fuse box issue. Would you please look into this issue and help protect consumers from a design flaw that is beyond our control. I've attached a photo of what the fuse box looked like the first time I ever opened it.

- Lakeville, MN, USA

Work order with details is included.

- Fall River, WI, USA

Door from the driver seat side won't work but all the rest does

- New York, NY, USA

Car shudders excessively on acceleration. Will also lurch forward during acceleration. Grinding noises when car is on low speed (1-20 mph). Rear taillights stopped working without warning.

- Milwaukee, WI, USA