10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 48,936 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Early Nov. While the car was parked, and while entering the front right passenger door the latch stuck so the door would not close. This is the third time this has happened. All were on different doors. The previous two times were the doors on the drivers side. We immediately took the car to the grand prairie Ford for repairs. The service rep told us that they would only repair any doors that were non-operational. Our response was that this was the third time we had to put the car in the shop for the same repair, and the recall notice said that all four doors would be repaired. We were then told that the dealership would have to order parts and it should take about two weeks. It is now two and one half months later. The car is still in the shop waiting on parts to come in. Several times we have been given dates the parts would arrive only to be told a new date when this does not occur.
- Irving, TX, USA
Several recalls for different parts have been issued since the purchase of this car. The transmission does not engage all the time causing the car to jerk and move forward quickly without notice and cause damage to the car. Go up hills the transmission has cut out before and then shot forward as previously described. Door latches can and will come open allowing for the door to open while the car is in motion. This vehicle is not safe and now I am stuck with it.
- Edmonds, WA, USA
My car door opened while I was driving in a parking lot. I cannot close or lock this door.
- Henderson, NV, USA
My door will not shut and is currently duct taped shut. I don't feel safe driving my car because Ford says that my doors may open while you are driving. There is a notice of a recall out but, I can't get my door fixed because Ford doesn't have the parts. However, I was still never offered a rental or any other form of help on this matter from Ford. I spoke to them on the phone and emailed them and my car is at their service center right now and I have not been offered a solution. Also, I have issues with my transmission. I drive a manual and when I go to back out of a parking spot, etc. It will often grind. I have to try several times to get it into either first gear and reverse. Last October (2014), there was a service bulletin so Ford rebuilt my transmission. This did not resolve the issues though so in may of 2015 I finally emailed Ford but I never got a response. Now, with my door not shutting I thought it was the perfect time to take care of all of these issues. My car is at the service center now, but Ford has said they don't see an issue with the transmission. It doesn't grind every time I put it into first but it happens at least once a week and when I am at a stop light it can be difficult to get it into first gear. This makes me really nervous to turn left in front of on coming traffic.
- Chapel Hill, NC, USA
The right rear door latch quit latching. No abuse, rarely used. I see that this is a common problem with Fiestas but my VIN number is not included in the safety recall. Since this problem is obviously affecting other vins not on the recall list I would hope that Ford may consider expanding that list, before I have to pay for it myself. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Brownsville, CA, USA
While exiting the vehicle the front right door would not latch, this situation made the car unsafe to drive, I had the vehicle towed to the dealer and at that time Ford said that the part is not available
- Brandon, FL, USA
The door latch will not latch leaving my passenger door unable to stay closed. Called Ford customer service and they will not tell me if they have parts or when those parts would be available. Also told me this recall is not until the middle of July so I would have to pay for the repairs and then ask them for reimbursement when recall goes into effect. Ford would not answer any question as to what I should do with a car that the passenger door will not stay shut and would only tell me to take it to a dealer who also was confused as to why Ford was telling me to talk to my dealer about my questions.
- Spring, TX, USA
I was driving and muy small soon open the door...
- Napled, FL, USA
I dropped my son off at his home and he opened the passenger side back door to retrieve his things and then he shut the door and went inside. Inside the car I noticed that the door ajar warning was on and I got out of the car to close the passenger side back door, but the door would not shut. After looking at it for several moments it appeared that the back door latch was broken. I got back into my car, moved it back out of the way and turned off the engine, then text my son who came back out and managed to tie my door up with a bungee cord so that I could get home (40 miles away). Since it was late when I got home I called the dealer as soon as I was able and the service guy told me that it would be $550 ish to get it fixed. I have been driving around for 6 months hoping that there would be a recall for this defect and hoping that none of the other door latches would break. Recently I heard that Ford had issued a recall for this problem but so far my VIN is not showing up for the recall.
- Buckeye, AZ, USA
Rear passenger door latch failed approximately a year ago. Front passenger door latch failed 4/3/15.
- Moreno Valley, CA, USA
Rear driver side door fails to latch. First occurrence was 3/27/2015 in the driveway after returning home. The door properly latched about 15 minutes prior to the initial incident and will not latch at all now.
- Simi Valley, CA, USA
The contact owns a 2012 Ford Fiesta. The contact stated that the rear hatch failed to close on the vehicle. The hatch opened in dependently and the door open chime sounded. The failure was intermittent. The vehicle was not diagnosed or repaired. The failure mileage was 51,000.
- Parish, FL, USA
I was driving in my vehicle with my nephew in the back seat. I was going between 45-50 mph around a curve and the rear passenger door where my nephew was sitting flew open. I had to pull the car over to try to shut the door. It would not stay closed after that. My sister who was in the front seat had to move to the back to keep the door shut so I could get home. Now I have a tie down across my entire back seat to keep the door from swinging open while driving. And to hold it shut so that I can lock my car. Because my warranty is up Ford will not cover this defective part and gave me an estimate of 400-500 dollars.
- Lake Elsinore, CA, USA
The contact owns a 2012 Ford Fiesta. The contact stated while driving 30 mph, the front passenger's side door opened independently. The vehicle was maneuvered to the side of the and road. The door failed to close in a secured position. The vehicle was taken to the dealer, who informed that the front door latch would need to be replaced. The vehicle was repaired. In addition, the transmission clutch was replaced previously on three separate occasions. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
- Wesley Chapel, FL, USA
Got my 3yr old child out of the passenger rear door. Went to close the door and walked away. As I turned it didn't sound right as the door shut. So I tried to close it again. The door latch failed to close the door. So now I am unable to keep the door shut. I was forced to get a rope and tie the door to the other rear door to keep it shut so my interior lights shut off and not kill my battery and to turn the door alarm off.
- Surprise, AZ, USA
The contact owns a 2012 Ford Fiesta. The contact stated that while driving at 15 mph, the rear driver door un-latched. The vehicle was taken to a dealer, who diagnosed that the rear driver door latch needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,276.
- Fountain Hills, AZ, USA
The rear passenger door fail to latch..I turned on my car and saw the warning sign on my dash screen saying passenger rear door open.. I try to close it and it did not latch... I had to replace the entire lock assy.. the latch fail.. good luck for me that the door did not open while driving.
- Glendale, AZ, USA
The latch on the door became loose and opened. Door latch was on the passenger rear. Took it to dealership and was fixed. Today on December 9, 2014 the passenger front door latch stopped working and no longer closes shut. This time it happened while the car was stopped.
- Fleming Island, FL, USA
Late in the afternoon, after securing my toddler in the back of my car, I closed the rear-passenger side door and proceeded to start the car in a business parking lot. The door sounded and felt like normal when I closed the door. After starting the car and driving a few yards, the open-door indicator appeared on the dash and I noticed, as I applied the brakes, that the rear-passenger door began to open. After stopping, I inspected the door and found that the door latch had failed completely. The latch could be manipulated by hand, but it would not latch at all. I secured the door as best I could with a neck tie and returned home, concerned that an open door would seriously compromise the safety of the car, in particular, the rear passenger compartment in which my toddler was seated. I took the car to the local Ford dealership the following day and the service representative said that Ford usually warranties the replacement of the latch. They declined to warranty the latch in my car and I was forced to pay out of pocket for, what seems to me, to be a serious safety defect. The dealership service representative was very surprised by Ford's refusal to warranty the latch and encouraged me to keep my receipts in case of a recall.
- Chandler, AZ, USA
- Luverne, AL, USA