while driving we found noise but first minute we ignore only because expectation was only in the dashboard happen like nothing,then one day we visit our car dealer because have schedule for replacing brake lining then we ask about this matter. in available mechanic what is noise when driving and turn left and right wheel after run for rod test he said it was rack and pinion problem,then asking for how much cost it,s said 2173$ or in philippine currency was(100000peso) its alot of money,,,but until now the car still using because we need second opinion about this problem.....so i ask some friend that working in lexus dubai head mechanic he said we need to check what exactly the problem.....

At the end of April 2012 (this year) I purchased a Ford Fiesta 1.6 Trend Sedan from Carlo at Imperial Ford Cape Town. Keeping in mind I originally was going to get the car from another dealership since they offered a much better deal on the car, and no charge to bring the car down from Johannesburg – out of loyalty to Carlo, since my brother purchased his Bantam from him, I paid more for the car as he was unable to bring the car down at no charge. On inspection of the vehicle when the car arrived, we noticed that the windscreen had marks on as if it was sandblasted. On the back door there was a chip off from the paint. After much discussion that day, we agreed to take the car, but they had to make up for the inconveniences. So they gave the car a full tank of petrol and allegedly had the seats scotch guarded and auto armor applied. I then noticed while I was driving the car that the clutch made a squeaking noise every time you shift gears. I washed my car on another day and noticed that the door rubbers on all the doors on the side were coming loose. When the car went in to have the new glass fitted, Carlo noticed that the steering was making a click when you take turns. Now, at this stage, a brand new car purchased out of the box, had a chip on the side off the paint, the windscreen that was factory fitted replaced, a squeak in the clutch, a click in the steering wheel and rubbers on all the doors coming loose – keep in mind these are only things we notice as it’s day by day noticeable things, not to mention what may be going wrong under the hood, things you won’t notice throughout your day to day travels. Point being, this was a brand new car, that I paid good money for, now having all these issues – the garage offered to have it fixed, however I feel that a brand new car should not be fixed but should be working 100% out of the box. Since I was unable to get any customer satisfaction from Carlo or the dealer principle, I contacted the Managing Director, Niall and his assistant, Lynette. Finally they decided that they will give my money back or give me a new car. As I’m happy with the car itself, I wouldn’t mind to take a new one and not my money back. Now they’re unable to find a new car. They are unable to find any Sedans, when I finally decided to go for a hatch – it seems like prices are worked out where I’m on the losing end, where I was promised cost price vehicles, it is now even more expensive than listed prices since I am being penalized with settlement figures and kilometers. As if I’m too blame for change of mind, because my car has got factory defects! We’re still not getting any satisfaction from either Head Office or from the dealership. The dealer principle hasn’t even bothered to speak to us since the first time I contacted the director. It’s always the sales person, Carlo. It seems like the director has also climbed off board this complaint since I haven’t heard back from him in a week either. It has been nearly 6 months since I purchased the car, and an uphill battle to get things done and try and get satisfaction, which should not even have taken this long, never mind the fact that the customer needs to fight this hard to get proper service. I am disgusted at the service levels from Imperial Ford especially with decisions being made or lack thereof, to satisfy the customer. I guess they’re overlooking the fact that I have already shown loyalty to them, and yet I’m on the losing side for mistakes that are actually Ford’s and not mine. Since I am unable to find any satisfaction from even the Managing Director, I guess it’s safe to say that Imperial Ford does not care for its customers or their satisfaction.