Rear passenger door fails to stay closed. Door latch fails to keep door shut.

- Riverside, CA, USA

I was driving approximately 40 mph when the right rear door of my vehicle flew open rapidly. I was afraid of the door striking another vehicle or injuring my passenger and had to quickly pull over. In order to pull over safely, the passenger was forced to grab ahold of the door so that I could steer the vehicle out of traffic. Once I reached the side of the road, we examined the door, at first thinking that perhaps it had been improperly shut. We discovered, in fact, that was not the case. There was some defect in the car that caused the door to fly open while the vehicle was in motion. The car was not drivable as-is because the door would not latch so we had to tie the door shut from the interior to drive it home safely. The dealership mechanic was not open at that time. Once home, I could not activate the alarm system so the car sat unlocked overnight with the interior lights on. The lights would not shut off because the door would not close. I drove the vehicle to the Ford dealership mechanic as soon as they opened the next morning and had to miss half a day of work because of the issue. It took several hours for the dealership mechanics to fix the latch and they referred me to Ford Motor Company to voice my complaints and concerns about a defect that caused me to fear for my safety and that of my passenger. I filed a claim with fmc. Two weeks later I received a letter from Ford Motor Company saying that my case had been closed. Fmc offered me no explanation of or resolution to this serious safety concern.

- Sherman Oaks, CA, USA

Front passenger door latch broke internally. The door will no longer latch. It was not abused just closed normally. This is the second time this has happened. The first was the passenger rear door about 2/3 months previous.

- Riverside, CA, USA

The passenger door will not close.

- Phelan , CA, USA

The rear driver side latch would not lock and unexpectedly open while driving on 9-11-14. The latch was fixed and less than two months later on 11-7-14 the passenger side latch broke. My son almost fell while driving off since we did not know that the door had not latch. This is unacceptable and Ford is well aware of the issue however there has not been a recall. This is a very dangerous condition and can be extremely dangerous and lethal.

- Menifee, CA, USA

The car was parked and turned off. Rear passenger side door was opened and then attempted to close. The door would not close. It bounced of the car. After several attempts and about 10 minutes later the door closed. I have not tried opening it again and I am scared the door will open while driving.

- Boca Raton, FL, USA

While driving the vehicle from orlando, Florida to winter haven, Florida, I observed the light come on indicating the door was open. I arrived home and checked the doors. The rear passenger door did not close. I can't believe it did not fly open while I was driving. This was on a weekend, so on the 19th of may I drove it to jarrett gordon Ford in winter haven. I had to secure the door using bungy cords and I still was getting the door open light. I asked them if this was a problem or if there was a recall, they said they were not aware of any. They repaired the door. On 10/13/2014, I went to run an errand and when I put the key in the admission, it indicated a door was open. I then noticed the front passenger door with the exact same problem. I drove it to jarrett gordon Ford again and told them that this was frightening. They said they would check all 4 doors. On 10/14/2014 jarrett gordon Ford called me and said that the part needed to repair the door was on back order and it would be two weeks. In the mean time they secured my door using my bungy cords, did not offer me a vehicle to drive and now I am stuck with a broken door for two weeks. This is so dangerous.

- Winter Haven, FL, USA

Rear door won't latch. Opened the door to put something in the back seat and now door won't latch.

- Miles, TX, USA

I opened my driver's door and it would not close. The latch would not catch properly to close my door. I called the dealer to complain & wanted to have them look at it but I did not want to drive with an open door, so I called a tow truck & waited in my car but buy the time the tow truck got there, I was able to close my door. I left for work & was late that day.. this happens all throughout the winter. I had a case #[xxx] but was told they would need to duplicate the problem in order to diagnose. I cannot duplicate this problem. It happens randomly when it's cold outside. I've owned the car for almost 2 years & have had this happen to my trunk latch also, which Ford replaced last winter. I still have problems with my drivers door though. I had this problem happen to me probably 20 times or so over 2 years. When it does happen I have to wait in my car with the heat running for about 5 minutes & then the door will close. I called Ford and they are looking at my car now, but I was told I will have a $100 deductible if they have to replace my latch even though my car is under warranty. They said hold onto my receipt in case there is a recall in the future I will be reimbursed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hammond, IN, USA

Since shortly after I purchased my car, I've noticed the rear doors are unusually difficult to close completely on the first try. They seem to take a lot of effort to get them to latch properly or else they stay half closed but not completely latched in. I didn't really think much of it until I read a news story yesterday that mentioned a number of complaints about this with doors even opening at speed! I realized that I should let you guys know that I've experienced a similar issue with the doors being hard to latch, although I have been lucky enough to notice and close the doors properly each time it has happened. The back doors on the Fiesta (the sedan, at least) are smaller and significantly lighter than the front ones, so I think that may be why the front ones latch fine on the first try, but the back doors are more touchy. I haven't been bothered much by this, but if it is an issue that needs addressed, I felt you might find my experience to be useful information while looking into it! thanks, have a great day!

- Columbus, OH, USA

Driving down the road at 45 mph the rear driver side passenger door flew open and then would not close. My 13 year old daughter was seated there at the time and almost fell out! called local dealership and because I am 3 miles over my warranty mileage they will not fix. This is a huge safety issue!!!

- Los Lunas, NM, USA

The rear passenger door failed to close due to the cheap plastic door latch malfunctioning. I got it fixed the next day. Literally two days later, the front passenger door latch broke and failed after my friend had entered the vehicle. We did not realize the door latch failed until after I began driving. The first corner I took, the door flew open and he was nearly ejected from the vehicle! had it not been for his seat belt holding him in the car, he would have been seriously injured. Not only is this a serious safety issue, but I was unable to close my door or lock the vehicle in anyway way as a result - leaving my car completely vulnerable and unsecured until I was able to drive it to the dealership (with someone holding the door closed the whole way there) and get it fixed... again!

- Henderson, NV, USA

For the second time in three weeks two door latches have failed on my car. Both times it happened while driving down the road and when I made a turn one of the doors came flying open. First incident occured on June 22nd 2014 and the second incident on July 10th 2014. This caused a serious safety concern if someone was not buckled in and could fall out of the car. I had to use a cargo starp to keep the door shut both times while taking it to the dealership for repair. The door latch modules on these Ford are a cheap plastic and become broken very easily with normal use.

- Gilbert, AZ, USA

Closed door and door bounced back. Locking mechanism has broken twice on two different occasions.

- Twentynine Palms, CA, USA

The contact owns a 2013 Ford Fiesta. The contact stated that the trunk failed to open when accessed with the control mechanism unless all four automatic doors were activated previously. The dealer informed the contact that the vehicle operated as designed. The manufacturer was notified of the problem. The approximate failure mileage was 16.

- Dell Haven , NJ, USA