Rear Passenger Door Latch Failed. We were forced to use a ratchet strap to return home safely due to door swinging open on turns. The safety recall for this was created in 2015 but as of June 2023 there is still not a solution from Ford. They also will not reimburse any repair done after 2017. This is unacceptable.

- Warrior, AL, USA

The contact owns a 2013 Ford Fiesta. The contact stated that his vehicle was under recall NHTSA Campaign Number: 15V246000 (LATCHES/LOCKS/LINKAGES). The contact stated that he went to get his vehicle repaired and was advised that there were no programs in place for the recall and that they will not repair his vehicle until it was known for a fact that Ford will reimburse the dealer. The contact stated it had been a long period of time that he had been waiting to get his vehicle repaired due to recall. The failure mileage was unknown

- Tenasly, NJ, USA

Passenger door will not latch. It will just swing back open once closed.

- Christiansburg, VA, USA

The door on my 2013 Ford Fiesta open!! my daughter was making a left turn to merge on to the interstate when the rear passenger door flew open and all the things she had fell out! suppose my little nieces were in there or the door flies open and a car hits it! I looked up how to fix when I came across a recall stating the doors unlatch!! recall: 20S30 is the recall; I went to the dealership. The service advisor stated they don"T have the ?kits? to fix all 4 doors right now and they won?T have them until September !! in the meantime I could have one door fixed for about $500! I could save my invoice and ask for reimbursement after all doors have been fixed; after recall is performed. This is a huge safety issue because if I fix one door what"S to see another door just open and something tragic occurs! I need to drive the vehicle; we don't have any other means of transportation. I have doctor appointments 4-5 times a week; not to mention work as well! we need some assistance, someone that is willing to address and rectify this issue immediately.

- El Paso, TX, USA

If batery is dead there is no other way to unlock this car. One button to unlock or lock all 4 doors if some was to loose power while driving or while inside vehicle they would be stuck unless they break a window. That I see as a major way of someone deaths

- Sacramento, CA, USA

4/2019 found out about door recall. Quirk Ford said they fixed all 4 doors before I bought the car in 9/2016 however 4/2019 my back drivers side door latch broke and I could not lock the door. It kept opening while driving. Fixed it. 10/19 my front passenger door had the same issue and the cable in the door broke as well. Kept opening when driving even though I tied it with a cord. Nothing happened to the doors prior to the latches failing. Got this fixed I am afraid this may happen with the other doors and result in a serious accident. I feel they are still using defective latches.

- South Boston, MA, USA

Locks flew open again when I was driving on the freeway. This time the lock on the passenger side. The door opened suddenly as I was driving on the highway. A few months ago, the driver's side had the same problem. I took it to Ford and they refused to repair it because they said there is no recall for this car. I reported it but it seems there was no feedback from this website either. Nobody called or emailed.

- Centreville, VA, USA

Second door latch broke in less than two weeks apart from the last door latch failure. Submitted complaint number 11222994, about rear passenger door latch failure. Took that in to be fixed July 3rd. Now my front passenger door is broken. Haven't seen an investigation started and have not been reached to about my previous complaint. I am now worried about my child and am scared every time I put her in the back seat I'm wondering when will this door break" when will Ford start an investigation and get this fixed" put out another recall! and when I call the dealership to make an appointment for them to fix my vehicle they say they don't have an appointment til the beginning of August. This is a safety issue and needs to be resolved asap! I don't want to wait three weeks for something that should be fixed asap!

- Glen Burnie, MD, USA

Driver side door latch will not catch and flies open. Luckily when the latch malfunctioned I was in a parking lot and not driving. I left my car in my work parking lot in the am and came out of work in the pm to realize that my car door did not latch when I shut it and no longer latches. Took to local Ford dealership (lance cunningham Ford - knoxville tn) and was told it would be $456 to fix. When asked about the recall for the exact problem (safety recall 15S16) I was told that my car did not qualify. The car has 45,600 miles on it.

- Knoxville, TN, USA

My 2013 Ford Fiesta doors have become unlatched 4 times. The first time while I was driving on the the highway, the second time while I was driving on the city street, the third time when I made a right turn on the city street and the 4th time driving home on the city street. I have had to attach cords to my doors to keep them closed each time they have swung open. I took the car to gwinnett place Ford 3 times but the 4th time I took the car to angela kraus Ford to get out of the vehicle. My children have been in this vehicle with the door latch failing. Instead of Ford getting me out that vehicle and replacing it with another with the same value they instead treated me twice as if I was a regular customer trading in the car and I was asked to put money down for another vehicle and add a co-signer, which I don't have so I was denied another vehicle. I purchased the car from us auto sales and they too allowed me to drive away from the lot with cords holding my door together because they couldn't approve me for another car. I refuse to put my children and myself back in that dangerous vehicle. I don't know what to do now, the car is just sitting in my parking lot with cords keeping the door closed.

- Alpharetta, GA, USA

Ford Fiesta 2013 door lacth not working. Door flew open as driver was driving down a highway. Driver had to hold door and drive to safety, then tie the door with a string to go home. Ford ted britt chantilly service manager refused to fix, and Ford customer service refused to fix. The recall notice is on the internet recall no. 15S16. Notice says all should be replaced, but Ford has refused to replace, saying VIN number is not included

- Centreville, VA, USA

Driver door latch won't close and latch. Vehicle was parked. Called Ford dealer who stated my vehicle does not have a recall. Research indicates there's a problem with my vehicle year, make and model door latches. Please help!

- Valencia, CA, USA

Rear passenger side door no longer latches and falls open when turning a corner. Even if parked on a slope the door will hang open

- Nashville, TN, USA

Passenger side rear door latch will not secure. My 8 year old daughter was in the seat when failure occurred. There is a recall for my model year for this defect, but dealer states my VIN is not among those that received recall notice. Vehicle was in a parking lot when failure occured.

- Bear, DE, USA

In 11/2015 the door latches were replaced on my 2013 Ford Fiesta per a safety recall. In 5/2018 the door latch on the front driver's side failed, my daughter, who was going to school away from home, was parked on the street and as soon as she pulled into traffic her door flew open and would not stay closed almost causing an accident. I did have the latch replaced at a repair shop since Ford wasn't able to fix it right away and it needed to be fixed asap. When my daughter returned home from school a few weeks later I took the car to the dealership where the car was purchased complaining about the faulty latch wanting to know how it could have failed and expressing my concern of the safety of the vehicle. They had no answer for the failure and also said that the "warranty on the recall part had elapsed and once the recall was completed any obligation on Ford's part was over". I found this unacceptable and they suggested I voice my complaints to Ford owner relations, which I did. I contacted them and voiced my concern about the recall part failing after 2 1/2 years. I said that something must still be wrong with the latches for this to happen. I also requested assurance of the safety of the vehicle going forward and asking if they will be responsible should this happen again and this time with a more serious outcome" I also asked since the failed latch was replaced at an outside shop and not Ford would Ford be responsible if that one were to fail" their response was, "unfortunately, I am unable to provide you with the information you are requesting". they then suggested contacting NHTSA. I let them know that I was very upset that nobody will take responsibility or give me a reason for the failed latch or can assure me of the safety of the vehicle in the future. They apologized and said they would document my satisfaction. Consumer stated door latches have been replaced by the dealer at no cost.

- Baldwin Park, CA, USA

Vehicle was repaired under door latch safety recall in September 2015 after right rear door (passenger) would not shut and latch failed. According to dealership that performed recall they state they replaced all four door latches however the left rear door (driver) is now having the same latch issue. Door will not shut and needs to be held closed with devices to remain shut to operate the vehicle. 2 dealerships refuse to perform another replacement without fee. Document are available if needed however they are not scanned into this computer and can not be uploaded at this time.

- Shirley, NY, USA

Front passenger door lock latch failed while driving. Son was in passenger seat at time of failure and almost feel out. Door latch would no longer secure. Door latch failed while vehicle was in motion making a low speed turn. Vehicle VIN not covered under existing Ford recall from 2015.

- Victorville, CA, USA

All 4 door latches were replaced on 23 May 2015 under recall #15S16. At that time, the car had 44,592 miles. On Monday, 23 April 2018, the driver's door refused to latch. When you tried to close it, if flew open again. The car now has 66754 miles. It seems that the original latches were better than the replacement latches. Fortunately, this happened as I was preparing to leave the house. We duct taped the door from the outside and took it to the garage, no recall, more than a year since replacement, Ford denies responsibility. I wanted to report this I case others had this problem. I have to fix it, it is costing me over $350.

- Coumbus, GA, USA

The passenger door came open while the car was in motion in the freeway, there was no passenger riding at the time, and the car door was locked. The latch came loose. The vehicle mileage is about 43,200 miles.

- Compton, CA, USA

This has happened 2 times. Jan 20, 2016. Front passenger door opened in motion on a city street. A passenger was in the seat. The "latch" would not allow door to stay closed. Recall #15S16/15V-246. We received a letter informing us what the problem was but part was not yet available for repair. Latch was fixed in January of 2016. July 21st 2017, rear left passenger door, with a passenger in the seat, flung open while making a right turn on a city street, door would not latch and stay closed. Ford would not cover the repair when we first brought it in because the replacement was out of the 1 year warranty. July 25, 2017 were quoted $300 to get the latch fixed. After complaining with Ford and Ford service manager we were quoted $150, only 1 year warranty. That tells me Ford is not confident in there product or repair to only give a 1 year warranty. The latches were apparently the new and improved but it malfunctioned 17 months later, unacceptable, there has been no recall as of August 1, 2017 for the replaced latches.

- Chino Hills, CA, USA