The contact owns a 2013 Ford Fiesta. The contact stated while driving 30 MPH, the transmission experienced a catastrophic failure. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,800.

- Bath, PA, USA

The contact owns a 2013 Ford Fiesta. The contact stated that while driving at various speeds on three occasions, the vehicle jerked, lost motive power, and failed to accelerate above 25 MPH. The check engine, oil, and ECM warning lights were illuminated. The vehicle was pulled over to the side of the road and restarted. The vehicle was taken to the residence. The vehicle was then taken to an independent mechanic where the failure could not be replicated. Additionally, the contact stated that while driving approximately 45 MPH, the failure persisted. The check engine and ECM warning lights were illuminated. The contact stated that the Transmission Malfunction message was displayed. The vehicle was taken to the residence. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.

- Racine, WI, USA

The contact owns a 2013 Ford Fiesta. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle failed to shift into second gear and was stuck in first gear. The contact stated that there was transmission fluid coming from the transmission. There was no warning light illuminated. The contact was able to drive the vehicle to the residence however, the failure persisted. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

- Indianapolis, IN, USA

I have a 2013 Ford Fiesta that I had financed through a 3rd party just right at a year. The ride was rough to begin with and I began experiencing problems such as a loud shrieking/grinding noise under the hood, which triggered the check engine light. Also pressing the gas and the car not accelerating properly which causes jerking, stalling, and etc. I had a mechanic look at it and did minor repairs but this problem is reoccurring. Recently, I was backing out of a parking spot and shifted the car into drive from being in reverse and pressed the gas and it didn't accelerate it just made a loud revving noise and jerked until I proceeded out the parking lot into traffic. The car continued to jerk really ridiculously, and I had to put on emergency lights and pull over into the nearest parking lot. I then had to call someone to trail me home. I recently had it towed to a local transmission shop after it jerked/stalled out really bad on me in heavy traffic again and didn't really want to accelerate to the proper speed. The mechanics at the Transmission shop ran a thorough diagnostic, and other tests and let me know that it's the Transmission Control Module that needs replaced and that it has to go to the dealership. Well I called a Ford Dealership, and the representative said it takes months to get in a new Transmission Control Module and also that even when replaced it really does not fix the problem as per many other similar situations the service representative has dealt with. I have been completely screwed all the way around with this car and I'm not even sure why there isn't a recall on these 2013 Fod Fiesta because they are really dangerous and it's so very inconvenient with all the troubles that come with it.

- Memphis, TN, USA

we broke down in hopskinville kentucky at a gas station. had problems with going into drive and reverse. not wanting to shift. got it going on highway. wouldnt shift into gears lost of power. engine roars loudly and has difficulty shifting to higher gears when we attempt to accelerate. It feels like gears ears slipping or catching when speeding up or slowing down.Unpredictable shifting Trouble shifting into higher gear Trouble downshifting Getting stuck in the same gear. yes it has cause it would not shift and be stuck in the road.. took it to lovegreens in kirksville MO back at home. been nothing but issues and problems. they have lied to us and the ford customer service. they never ran a test on my vehicle they told ford that they havent done a test cause i was trying to get a loaner vehicle, . it has not been inspected. none of the lights came on until we experence the breakdown in kentucky. made it to athens alabama then had it trailered back to kirksville mo due to it almost causins a wreck. lovegreens said they have fixed the recall of the tcm but it was never fixed. i asked ford if i can get a diagnostic test if i can take it to another dealership for the recall... they would not honor it due to lovegreens claiming they fixed the tcm. 2 weeks later i went to pick the vehicle up it was stuck in first gear and it would not shift out of 1st gear. put it in L and then back to drive still would not shift gears. i decided to park it and i havent drove it since.

- Laplata , MO, USA

The contact owns a 2013 Ford Fiesta. The contact stated that while his daughter was attempting to reverse; after shifting into reverse, the vehicle failed to move. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission control module and the clutch. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Fort Worth, TX, USA

The contact owns a 2013 Ford Fiesta. The contact stated while accelerating from a complete stop, the vehicle would jerk and would hesitate to respond. Additionally, the contact stated that the failure recurred while driving from a complete stop, and the vehicle stalled in the middle of the road. The check engine warning light was illuminated. The contact stated that her husband depressed the accelerator pedal and was able to continue driving; however, the vehicle failed to exceed 20 MPH. The vehicle was taken to the dealer, where the TCM was replaced under Ford Campaign Number: 14M02. The contact stated that while driving from a complete stop, the vehicle was shuddering. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 2,500.

- Sweetwater, TX, USA

The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 35 MPH, the transmission seemed to have slipped out of gear, and the vehicle decelerated to 10 MPH. As the contact depressed the accelerator, the vehicle was bucking into gear. The contact stated that the check engine warning light was illuminated and there was an indicator flashing that the transmission had overheated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the TCM needed to be replaced. Additionally, the TCM failure caused damages to the transmission and the transmission needed to be repaired. The vehicle had not been repaired. The contact drove the vehicle from the dealer to her residence; however, while driving, the vehicle stalled and was towed to the residence. The contact researched online and related the failure to Customer Satisfaction Program: 14M02 Automatic Transmission Control Module (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 147,000.

- Gibraltar, MI, USA

The contact-??s daughter owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed. The contact then stated that that while the accelerator pedal was depressed the vehicle hesitated. No warning lights was illuminated. The vehicle was taken to the dealer where the failure could not be duplicated; however, the technician found that the clutch was slipping, and the clutch and shift forks failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 37,000.

- Martinsburg, WV, USA

The contact owns a 2013 Ford Fiesta. The contact stated while making a left turn at the traffic light, with her grandchild in a car seat in the rear passenger seat, the rear passenger's side door opened inadvertently. The contact stopped in the middle of the road. A bystander attempted to close the rear passenger's side door; however, the door failed to closed. The bystander was able to keep the door closed by using a cord. The contact moved her grandchild to the rear middle seat. The contact also stated that while driving on another occasion, the front driver's side and front passenger's side doors inadvertently opened. ?Additionally, the contact stated while driving on a slight incline, the vehicle inadvertently rolled back. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact depressed the brake pedal, but the failed to respond. The contact engaged the electronic parking brake; however, the vehicle rolled to the base of the incline. The contact was able to continue driving on the leveled road surface. The contact stated that the failure had been recurring while driving on an incline. The manufacturer was notified of the failure and advised to contact the dealer for recall repairs. The dealer was contacted. The vehicle was not diagnosed nor repaired. The contact also stated that the seat belts pretensioners of the vehicle were not retracting as intended. Additionally, the contact stated that the vehicle was previously involved in a crash. The contact stated while idled at the traffic light, another vehicle crashed into the front end of the vehicle. The front driver's side air bag and knee air bag deployed and propelled burning fragments on the contact's face, legs, neck chest, arms. The contact also stated that the front driver's side air bag also hit her on her chin and neck and knocked her unconscious. The contact was transported to the hospital by emergency services. A police report was filed. The contact stated that she sustained burns all over her body and had been r

- Huffman, TX, USA

The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the transmission unintendedly shifted into neutral(N). Additionally, the contact stated that the transmission failed to shift into reverse(R) as needed. The vehicle was taken to the dealer, who performed a relearn, a visual inspection, and an adaptation test. No failure was found; however, the contact stated that the failure recurred. Additionally, the check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Programs: 15N22 (Transmission Control Module), 19N07 (Transmission Control Module), and 14M02 (Transmission Control Module). The manufacturer was made aware of the failure. The failure mileage was approximately 52,901.

- Manvel, TX, USA

I bought a Ford Fiesta in 2013 at Ford Parkway, Winston Salem. I received a letter from Ford to recall this car due to the transmission being defective stating that I can either file a lawsuit or bring the car to Ford to replace the transmission. Ford said they would replace the transmission. After that, I noticed that the noise was a bit less than before and my wife started using the car but not daily because she has been working from home, which resulted in having less than 56K mileage. Recently, I noticed that the car was not running smoothly, and a loud noise started to come every time I drive the car. I went to Ford Parkway, they said the entire transmission needs to be replaced, I told them that they should have done so when they said they did back to 2017. However, the service department informed me that they only replaced the outer shaft and the clutches back then, even though this was a known manufacturer defect issue and Ford stopped making this model because of that. Now, because of not driving this car daily for long miles like most people do, the transmission problem popped up later than expected and after my warranty period has expired which I wouldn't have benefit from it anyway because of the coverage that was for the transmission software only. I talked with the service director at Ford parkway, and explained to him that the warranty period should have nothing to do with the defect issue because lots of people who were lucky enough discovered this fatal issue early enough to get reimbursed and settled from Ford without waiting all that long as in my case because of not driving the car daily. I also talked to Ford customer service and asked to speak with a regional manager, they refused and said that they opened a case for me but they could not let me talk with the regional manager because he couldn't do anything. I have the call Ref number. Please advise on how this fatal issue can be settled as it threats our safety every time we drive the car.

- Clemmons, NC, USA

The contact owns a 2013 Ford Fiesta. The contact stated while driving 20 MPH, the vehicle failed to accelerate properly. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there was no recall for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 100,000.

- Cincinnati, OH, USA

I purchased the vehicles from Duffy's Auto in Auburn Washington. After the first week of signing the paperwork I noticed a problem with the transmission that was significant. I brought it into the dealership and spoke to Tim Duffy owner of Duffy's Auto. He took it in and went for a test drive and said to me quote "your transmission is shot". "I hope you got the power train warranty on your loan". I replied yes it was strongly suggested by your sales representative. I paid $1,250 for this warranty. It was suggested by Tim Duffy that I continue to drive the vehicle until the check engine light comes on which triggered a response of why do we have to wait till it completely breaks down? He said it would make it easier on the dealership to get a transmission if he had the codes. My car continues to have issues when coming to a complete stop and starting again it's like a shake rattle and roll. At one time going up a hill and it slipped out of gear is all I can figure. I noticed on consumer complaints that this vehicle is infamous for transmission issues for this year and model. I now have a car that is worth virtually nothing with the transmission having issues and a dealership unwilling to fix it. I need help. I am a consumer who is a caregiver and needs a reliable transportation and I had high hopes for this vehicle to provide that. However after the first week of noticing the problem I have reported it to several individuals at Duffy's Auto in Auburn Washington. They are attempting to resolve some issues but I have a feeling come tomorrow when I turn the car in that nothing's going to be done and I need to know legally where I can start a process of obtaining a lawyer. Thank you for your time and listening to my concerns and complaint. I just want to car that runs good. If you need to reach me please call 253-340-9071. Sincerely, Brock Foltz

- Federal Way, WA, USA

The contact-??s daughter owns 2013 Ford Fiesta. The contact stated while his daughter was driving at 40 MPH, the accelerator pedal was depressed but the vehicle failed to respond. The contact was unsure whether there were warning lights illuminated. The contact-??s daughter was able to continue driving. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced; however, the parts had been on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the parts were not available. The failure mileage was approximately 54,000.

- Van Buren, AR, USA

The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle would surge while driving and the vehicle was making an abnormal clinking sound. Additionally, the contact stated while driving 35 MPH, the vehicle was surging significantly and started to decelerate independently. The "Transmission Malfunction. Service Now" message was displayed. The contact released the accelerator pedal and depressed the brake pedal. The contact then slowly depressed the accelerator pedal and the vehicle responded. The contact was able to continue driving at slower speeds. The dealer was contacted and informed the contact that they did not have an early availability for diagnostic test. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 35,200.

- Brooklyn, NY, USA

The contact owns a 2013 Ford Fiesta. The contact stated that while coming to a stop, the vehicle shuddered and hesitated before stalling. The transmission failure message was displayed. Additionally, on several occasions, the vehicle would not immediately respond after shifting to reverse(R). The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The approximate failure mileage was 83,000.

- Fairfield, CT, USA

The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and then lost motive power. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The mechanic replaced the transmission; however, the failure recurred. Several unknown dealers were made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure and two cases were opened. The manufacturer referred the contact to the Better Business Bureau and NHTSA for assistance. The failure mileage was approximately 22,000.

- Passaic, NJ, USA

The contact owns a 2013 Ford Fiesta. The contact stated while his wife was driving uphill at 5 MPH, the transmission inadvertently lost power and the vehicle rolled back downhill. There were no warning lights illuminated. The contact stated after replacing the battery himself, the warning message "transmission malfunction" appeared on the instrument panel. The vehicle was taken to the dealer but was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 52,000.

- Strawberry Plains, TN, USA

My transmission light came on and the car began to shutter, would stay at a consistent speed even when I wasn't touching the gas pedal, and the tachometer was fluctuating up and down when I was not touching the gas pedal. I had a passenger in the car, and we both felt unsafe with how the car was acting. I took the car into an auto shop to look at the transmission fluid in case that was the issue, but they said it was fine and that I should have a diagnostic test done on the transmission to see if it needs to be replaced.

- Troy, MI, USA