I am writing to request Autofair Ford of Haverhill immediately repurchase the 2014 Ford Fiesta Titanium I purchased from them in 2019. I am requesting to be refunded the full purchase price plus all additional costs for registration, warranties and expenses associated with the 2014 Ford Fiesta Titanium that was sold to me. This vehicle, has since August 2022, been at Jannell Ford in Hanover Massachusetts, with a transmission defect that is unable to be repaired. As you will see from the enclosed documentation Ford apparently knew the transmission was defective and prone to serious safety concerns when they sold the cars originally and resold them through their dealerships. Additionally, Ford has allegedly (per news articles in the Detroit Free Press) instructed its dealerships to stall and delay resolving issues with the customers who purchased Fiestas and Focuses. My experience with Jannell Ford of Hanover and Autofair Ford of Haverhill can only be categorized as a concerted effort to delay and stall, by the dealerships not returning phone calls, not doing what they said they would, not providing information when asked repeatedly and most especially by not informing me that no repair would fix a known and documented defective transmission that came with the car. Since my Fiesta is a resale in 2019 and there have been tens of thousands of complaints made to the Ford Corporation regarding the unsafe and mal-functioning transmissions, Autofair Ford of Haverhill, I believe, had an obligation not to have sold me a car that has been so thoroughly documented to be defective and a safety hazard to car occupants and other drivers on the road. I originally bought the car from Autofair Ford of Haverhill because of the reviews from customers. I am requesting your assistance in resolving this matter as soon as possible.

- Weymouth, MA, USA

Car jerks and when I unlock door only 1 door unlocks and that is driver's side transmission going out and every time I put gas act like does want to start up again and then its takes forever just to catch up speed

- Tulsa, OK, USA

The contact owns a 2014 Ford Fiesta. While driving 35-40 mph, the contact felt a lot of play in the wheels and the vehicle jerked. The vehicle self corrected and operated as designed. In addition, the traction control, ABS, TPMS, and maintenance warning indicators were illuminated and the speedometer was inoperable. The vehicle was taken to precision Ford (945 N main St, lillington, nc 27546, 910-814 2243), but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to a local dealer. The failure mileage was 100,000.

- Faquay Varina, NC, USA

Automatic transmissions. Clutch shudder slow acceleration Ford dealership in eldorado serviced it but the problem still exist

- Magnolia, AR, USA

I had a recall I had my car taken to dealership in eldorado Arkansas they charge me $440 and replaced a cooling fan that I had no problems with my car getting hot. A few weeks later I had recall tcm and later clutch shudder, after the last recall my car still having slow acceleration, it hesitates even worse

- Magnolia, AR, USA

Tcm it has a slow acceleration it takes longer than normal for it to pick up speed and the cayatic converter

- Magnolia, AR, USA

My car never accelerated reliably, especially in lower gears. The transmission would constantly shake and shudder. My wife finally refused to drive it anymore after the car repeatedly responded exceedingly slow to her pressing the gas pedal when trying to cross traffic. She would be stopped, waiting to cross traffic. When there was a long break in traffic, she'd press the gas and car would crawl ahead much more slowly than you'd expect with how far she pressed the gas pedal. Oncoming traffic would then catch up to her and have to slow down until the car eventually made it across. This happened multiple times when I owned the car. The date I note in the "when did this happen" field represents the date I had the first clutch repair done on the car (at 18,756 miles).

- West Melbourne, FL, USA

My car does not always go when the gas is hit. When you go to pull out while stopped at a red light or stop sign, the car acts like it is stalling out, shakes, makes grinding noise in the engine. Has been in the shop for the issues. I've had the dual clutch replaced and module reprogrammed a few times. I was told numerous times by the Ford tech, that the shuttering is normal for this type of vehicle. This is not normal. I had other people drive my car and they also agree that it shouldn't drive how it does. I have to avoid steep hills because the acceleration doesn't always work.

- Leesport, PA, USA

While sitting idle and driving the throttle is getting stuck open, this being an automatic vehicle is making it very unsafe to drive. This keeps happening every other day. I shut it down and start it back up and it goes away then comes back within 5 mins.

- Pawnee City, NE, USA

My car is have issues with the transmission slipping. The car will not accelerate properly and jerks aggressively. I then checked the for website and there is an open recall for the transmission controll module.I called my local Ford dealer and they will not work on the transmission because my car has a salvaged title.

- Irving, TX, USA

When I try to accelerate my car shudders. When I go from the brakes and try the gas pedal my car jerks and has issues accelerating. I have been to the dealership several times for this problem all they do is reprogram. It is good for 2-3 days then goes back to jerking and shuddering. These problems occur most when I'm pulling out of driveways and partying lots from a stopped position trying to increase speed. I have had a few close calls because my car has problems speeding up when I'm on the expressway too. I got the car used at 20000 miles. The dealership when I brought it in for the first time in November 2016 told me it was normal for my car to have transmission problems. After several visits the problem was never fixed.

- Mcallen, TX, USA

The condition the car presents is a safety hazard because they severely affect the driver's ability to control the car's speed, acceleration and deceleration. I was also not informed or notified of this defect on the car.

- Liberty, SC, USA

The contact owns a 2014 Ford Fiesta. While turning 10 mph, the vehicle sputtered and hesitated to accelerate. The contact depressed the accelerator pedal twice and the vehicle operated properly. The vehicle was taken to a dealer to be diagnosed, but the failure was unable to be duplicated. The manufacturer was made aware of the failure. The failure mileage was unknown.

- La Quinta, CA, USA

Takata recall, I purchase this car June 3, 2016 and I notice that there is a noise coming from either the front or the back wheel there is a roaring sound when the wheels is turning. I looked at the car fax and it shows that there is nothing wrong with this car. I took it back to the car lot and they said they can't find anything wrong, but sometimes when I try to take off there is a roaring sound and it hesitate or sometimes it won't I'm afraid that this car will cause problems when driving.

- Cedar Hill, TX, USA

Car is 2 years old exactly, transmission no longer working, only 20,000 miles on car. Will accelerate on own when coming to a stop sign or red light, will grind, crank and crunch when shifting gears all the while jolting when shifting gears. Have been jolted into a crosswalk when pressing on the breaks due to the car downshifting. Is not safe at all to drive with children in the car due to the unpredictability of the transmission.

- Glenside, PA, USA

The car is having acceleration issue. You need to press heavy on the gas for it to move from stop position or on a slight slope. When driving the car at times will jerk when you try to speed up on the highway to merge lanes. The RPM at times will jump. The issue is a safety concern especially on the highway. Today the car would not go up a slope. The started to roll back. This is a real issue when there is snow. I'm scared to drive the car. I have taken it to the deal ship 2 times now. Last time I took it they noted that no fault found at this time.. so I guess nothing was fixed. I noticed the issue within the 1st year and the deal ship said the needs at least 20km and computer system will kick in or something to that fact.

- Scarborough, AL, USA

Takata recall : the transmission issue makes my car feel unsafe. At random and quite often while driving, my car's transmission will tremble and shake which disables me from driving at the correct speed. Merging onto highways can be quite dangerous because I cannot speed up correctly with this transmission issue. The issue with the transmission is with turning, with out turning, with speeding up, from stop going into motion, and it includes both city street and highway. It has been an ongoing issue. I have taken it into the dealer with no improvement and am taking it back again. This has been an ongoing since I purchased it brand new, and feels like it has gotten worse. I no longer feel safe nor can tolerate these issues.

- Des Plaines, IL, USA

This vehicle has a transmission that causes bucking, kicking, jerking, harsh engagement, rough shifts, shuddering, delayed acceleration, red-lining prior to shifting, and feeling like it is returning to neutral during stop. This issue has been turned over to the dealer service center and Ford motor service. Both claim there is a clutch isse that is not a life safety issue and will not damage the vehicle long term. Both claim the parts are on back order and should be installed in 3-8 months.

- Springdale, AR, USA

I was trying to merge on to the highway after stopping at a gas station. The car was unable to shift gears and speed up. It was moderately to severely shaking and shuddering. Because the car was unable to speed up in time I was forced off the road by the on coming traffic onto the the shoulder/grass area, with the other car needing to drive around me. This has been an issue since we purchased the car. The clutch was changed in October 2014 as per dealer, but in April 2015 same issues began developing. This has been the 3rd near accident with this car not properly accelerating on to the highway due to the shifting issue and causing a near accident. Outside these incidents, the car is generally difficult to control at low speeds as its acceleration and shifting ability continuously changes after a complete stop at a light or stop sign. It's quite challenging to explain the difficulty of driving this car because I've never had a car with such a poor consistency during acceleration. Some moments it will moderately jerk forward with a slight touch of the pedal (alarming especially during stop and go traffic), another moment you need to press the gas pedal all the way down to accelerate slowly on a flat/even surface and other times it moderately-severely shakes and shudders as the car tries to climb a minimal hill/elevation (all these events happen during the same 10-15 minute drive). The car drives "typically/normally" approximately 30-35% of the time, mostly after accelerating to over 20-25 miles per hour. I am highly concerned for the safety of my family when driving in this vehicle.

- Brooklyn, NY, USA

No way to know whether or not you have turned cruise control on.

- Sun City Center, FL, USA