10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,472 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, while the transmission was shifting between 1st and 2nd gear, the vehicle was shaking until the transmission had shifted to the higher gears. The contact stated that occasionally the vehicle failed to start intermittently. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The contact also stated that the battery had been replaced by a friend approximately 7 times, and once by an O' Riley-??s within the past 2 years. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,100
- Poplar Bluff, MO, USA
The contact called on behalf of a customer who owns a 2016 Ford Fiesta. The contact stated the owner had brought the vehicle in complaining about a metal sound coming from underneath the vehicle as if metal was dragging. The sound was most prominent when turning the vehicle to the left or right. The contact stated that after inspecting the vehicle, the contact became aware that the sound was coming from the axle bearings. The transmission had failed due to the transmission gear due to the axle failure. The contact was aware of Technical Service Bulletin: 16-0129; NHTSA ID Number: 10109047 (Power Train) and Customer Satisfaction Program: 14M02 regarding the DTS transmission for rough shifting and the differential gears failing. The contact spoke with a dealer where it was confirmed that the vehicle was not included in the TSB or the Customer Satisfaction Program. The customer was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the TSB or Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 135,000.
- Minneapolis, MN, USA
This car has a double clutch transmission that was done overseas evidently this car's transmission does not run right and I've had it tested out at a mechanic shop the transmission slips gears does not operate correctly I was told by the mechanic that is not a normal transmission it can cause an accident you put your foot on the gas the car will rev into the wrong speed stay keep the tachometer running in the red and could cause a serious accident to other people and that Ford will not fix it as it was manufactured incorrectly the first time this car is dangerous and now I'm stuck paying for a used car that could cause an accident Ford denies any culpability.
- Sebastopol, CA, USA
2016 Ford Fiesta with vin: [XXX] with build date of 7/20/2015 at Cuautitlan plant with 6 speed Powershift auto transmission. Current miles on vehicle are 128,842. Ford Motor Company issued Customer Satisfaction Program (CSP) 14M02 on 6/14/2015. Since this date there have been 7 supplements to this program. The changes are that they are covering more vehicles with this KNOWN defective transmission. The first supplement covers vehicles with build date before 10/15/2014 and the most up to date supplement covers vehicles with build date before 6/30/2015. All of the supplements cover the same transmission. This is the transmission that my Fiesta has. I have spoken with the Ford Vehicle Concern team numerous times requesting to speak with Stacy Balzer, Operating Director, service Engineering Operations, Ford Customer Service Division since she is the one that has been signing the updated supplements. Ford has issued Technical Service Bulletin (TSB) 16-0129 that includes my specific vehicle. My complaint is that Ford Motor Company knows that my transmission is defective per TSB 16-0129 but the latest CSP 14M02 supplement dates don-??t currently cover my vehicle. My Fiesta would be covered if it was built 20 days earlier. I see this as an extremely shady form of business and instead of waiting until they issue another supplement that would probably cover my vehicle I have chosen to make a written complaint. The NHTSA website has 88 power train complaints towards a 2015 Ford Fiesta (currently being covered in CSP 14M02) and has 86 power train complaints towards a 2016 Ford Fiesta. I have had the vehicle inspected at my local Ford dealership and they have stated that the issue is a defective transmission. A defective transmission that IS NOT covered under CSP 14M02 because of build date ONLY. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Grand Forks, ND, USA
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle did not accelerate as intended. Additionally, the transmission was slipping, and the vehicle lost motive power. The contact stated that the failure occurred intermittently however, the failure had become persistent. The contact stated that several times the vehicle failed to start, and the -??Service Transmission-?? warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a TCM failure. The contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 109,000.
- Lynwood, IL, USA
The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and descending a grade in the road, the contact attempted to depress the brake pedal to slow down however, the brake pedal went to the floorboard. The contact had to pump the brake pedal to slow the vehicle. The contact stated that the check brakes warning light was illuminated. Additionally, the contact stated that there were also mechanical issues with the transmission. The vehicle could not be shifted into reverse (R) and while the vehicle was in drive (D), the vehicle would hesitate while shifting gear. The contact took the vehicle to a local dealer who diagnosed the vehicle and determined that the clutch needed to be replaced. The vehicle was not repaired. The contact stated that the dealer had not diagnosed a failure with the brakes. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
- Harrisburg, PA, USA
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at 50 MPH the engine began to smoke. The engine light was illuminated at the time of the failure. The vehicle was then towed to an independent mechanic. The vehicle was diagnosed with engine failure. The engine was replaced. The contact then stated that 4 months after while driving the contact was depressing the accelerator and the vehicle would not pass 5 MPH. The vehicle was then taken to an independent mechanic where it was diagnosed with transmission failure. The dealer was contacted and stated that next appointment was 2 months wait. The manufacture was not contacted. The failure milage was 86000. VIN tool confirmed no open recalls.
- Las Vegas, NV, USA
The contact owns a 2016 Ford Fiesta. The contact stated that upon starting the vehicle and shifting into drive(D), the vehicle rolled but failed to respond as needed with the accelerator pedal depressed. The contact stated that the vehicle then stalled. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. The -??Service Transmission-?? warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM) and the contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 69,000.
- Parker, CO, USA
The contact's daughter owns a 2016 Ford Fiesta. The contact stated that the vehicle failed to reverse. The service now warning light was illuminated. The vehicle was taken to an independent mechanic and was informed that the failure was due to the TCM. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
- Hague, VA, USA
The vehicle is experiencing a common know issue with the TCM. After power loss, after having the battery replaced, the vehicle was having transmission issues. The Codes pulled from the car were P06B8 and P0606. These codes are well know with the Ford Fiesta for failure of the TCM. There is an extended warranty coverage for 2011-2015 Fiestas that should clearly extend to this year as well. It has the same transmission. Ford claims they corrected the issue with new parts. The part number on the cars PCM matches those of the extended warranty. The warranty is to extend to 100,000 miles or 10 years. The vehicle meets both those requirements. The vehicle was manufactured in the same facility in Mexico that the other faulty modules were installed. It was manufactured only a few months after the supposed change in part.
- West Bend, WI, USA
I just had the TCM updated by the local Ford dealership and the transmission is still kicking out of gear while I am driving down the interstate! The engine light did not come back on yet. This costed $410 I think it-??s Fords responsibility to make this right seeings there-??s been lawsuits over this issue!
- Columbia, TN, USA
The car started to not reverse. Then took several times to start. Started shuddering while driving very slowly and it is extremely dangerous! I have two young children. I have been with out a vehicle for 2 months and its really affecting our lives. Ford charged me $283 to diagnosis it has a faulty clutch. Quoted $4100. I cant afford that since I cant even get to work with out my car. IT SHOULD HAVE A RECALL FOR MY VIN. I HAVE SEEN OTHERS WITH THIS SAME ISSUE. PLEASE take my complaint seriously and please help!!!!!
- Brewster, MA, USA
Parked vehicle in space and in 1st gear. Clutch engages while fully depressed causing car to lose control and not able to stop.
- Kissimmee, FL, USA
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated that the gear shifter was inoperable. The contact stated that when she depressed the accelerator pedal the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module had failed. The contact was informed that the transmission clutch needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer and was diagnosed with a failed TCM. The contact was informed that the TCM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced again. The vehicle was repaired; however, after retrieving the vehicle the failure recurred. The contact stated that the dealer informed her that the failure was with the third gear. The vehicle was not repaired. The contact stated that she had not been able to drive her vehicle for almost two years. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 119,000. The VIN was unavailable.
- Port Matilda, PA, USA
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the gear shifter was inoperable. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission or the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 98,000.
- Indio, CA, USA
I was in Michigan and my car, which had been in great shape, unexpectedly failed to start after sitting for two days. After jump-starting the battery, the maintenance light turned on and my display showed a transmission malfunction. So while I traveled in my car to Columbus, unaware of the potential danger that my car could catch fire and explode because it couldn't shift beyond third gear, I stopped at AutoZone for an inspection where the man informed me about a specific error code called P0606. The car dealership, Holmes Motors, was well aware of the issues with my car because we had informed them about another defective Ford Fiesta they had in stock. However, they made a deliberate decision not to reveal any of this important information to me or my family. I-??ve been had problems when my car failed to start after refueling last year. One of the two main issues I've encountered with Them. Firstly, they advised me that they had repaired my vehicle; that was not the case. Secondly, they never upheld the warranty and argued that my recurring issue was not eligible for coverage, after they just worked on it. The other Ford Fiesta that we saw coincidentally ended up being my ex-roommate's car, and it still had the same problems. At AACMO in Columbus, They confirmed that my dual clutch assembly transmission had malfunctioned and overwhelmed my TCM. This exact same incident was also mentioned in the lawsuit filed against Ford, and from numerous people who faced the same issue. I-??m stuck in Ohio with insufficient funds for repairs or a replacement, which means I have no way home and zero source of income to sustain myself. It sucks that the entire burden of repairs falls on us while these companies neglect to accept any accountability for their faults. Has not been brought to the manufacture yet. If there is any other actions to help assist in my situation, please feel welcome to contact me. Thank you.
- Humble, TX, USA
The battery in the car died which caused the TCM to fail requiring a new replacement. My car was built in May of 2016 which leaves it outside the recall date per this article which forced me to cover all the costs: Customer Satisfaction Program 14M02 https://static.nhtsa.gov/odi/tsbs/2022/MC-10226944-0001.pdf Although my car is outside of this window, it failed due to the same DPS6 automatic transmission TCM listed in this recall and I would want to see my car's model year added to this recall.
- North Canton, OH, USA
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission was not working as designed. While driving at various speeds, the vehicle accelerated abruptly. While changing gears at low speed, the vehicle was shaking and shuddering. While driving approximately 30 MPH, the RPM raised up to 3,000 RPM. While attempting to accelerate from a stop, the vehicle failed to move. Additionally, while depressing the brake pedal, the vehicle accelerated. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer where it was diagnosed that a vapor valve replacement was needed. The vehicle was repaired but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 112,000.
- Sierra Vista, AZ, USA
It seems the clutch is bypassing when stopped at a stoplight or sign. You can pull out but you have to let the clutch pedal all the way up and then push it in again. If you set too long it will try to inch forward. The car only had 46,000 miles when it started. I have talked to other people and obviously Ford has a problem and doesn-??t want to fix it.
- Abingdon, VA, USA
- Hitchcock, TX, USA