The contact owns a 2016 Ford Fiesta. The contact stated that the vehicle failed to reverse as needed. The contact stated that while driving, the vehicle was skipping third and fourth gears. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The contact informed the dealer about the warranty coverage, but the vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 122,000.

- Springfield, LA, USA

The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated that the gear shifter was inoperable. The contact stated that when she depressed the accelerator pedal the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module had failed. The contact was informed that the transmission clutch needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer and was diagnosed with a failed TCM. The contact was informed that the TCM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced again. The vehicle was repaired; however, after retrieving the vehicle the failure recurred. The contact stated that the dealer informed her that the failure was with the third gear. The vehicle was not repaired. The contact stated that she had not been able to drive her vehicle for almost two years. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 119,000. The VIN was unavailable.

- Port Matilda, PA, USA

The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the gear shifter was inoperable. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission or the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 98,000.

- Indio, CA, USA

The contact owns a 2016 Ford Fiesta. The contact stated that the transmission control module failed after the battery was replaced. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic, who diagnosed that the TCM needed to be replaced due to error code P0606. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Falcon Heights, TX, USA

The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 15 MPH, the vehicle was stalling and was difficult to depress the accelerator pedal. The contact stated that the vehicle sounded as if it would independently accelerate. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer and the contact was informed that the power train needed to be repaired. The power train was repaired at the dealer; however, the failure reoccurred. The contact stated that while stopped on an incline, the Hill Start Assist warning light illuminated. The contact stated that while driving at an unknown speed, the vehicle stalled and lost motive power. The contact was unable to restart the vehicle. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the transmission control module (TCM) needed to be replaced. The contact stated the vehicle was at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure and a case was filed. The contact was referred by the manufacturer to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.

- Lancaster, CA, USA

The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and accelerating, there was an abnormally loud grinding sound while the transmission was shifting gears. The contact stated that the transmission was also grinding gears while decelerating. The contact stated that the failure had gone from intermittent to constant. The contact stated that the check transmission light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the power train control module (PCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

- Ruskin, FL, USA

The contact owns a 2016 Ford Fiesta. The contact stated upon starting the vehicle, the "Service Transmission Now" message appeared on the instrument panel. The vehicle was taken to the independent mechanic who diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was then taken to the dealer who confirmed the diagnostic results. The dealer informed the contact that the parts for the repair were on backorder. The manufacturer was made aware of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The approximate failure mileage was 97,000

- Coudersport, PA, USA