The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.

- Columbia, SC, USA