9.0

really awful
Typical Repair Cost:
$5,000
Average Mileage:
126,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (1 reports)
  2. repair water pump (1 reports)
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problem #2

Sep 162022

Flex

  • Automatic transmission
  • 145,000 miles

I bought the Flex in April 2022 and by September 2022 I was driving home the car is shut off on me doing 70 miles an hour on the freeway with no warning lights pulled over sat for a few minutes try starting it again got it home to find out the water pump had a leak that leaked into the engine causing the engine to seize took it to superior auto in Shepherdsville for them to tell me it was water pump failure, the warranty wasn’t gonna cover it.

When we requested for them to break it down they told me it was too much money for them to break down that they would lose from their business. Didn’t have the car more than six months to have it completely break down and possibly have to pay up to $5000 to have the engine repaired or a used engine put in unfortunately. I can’t afford the repairs I’m just a blue-collar worker trying to get back-and-forth from work in some thing that I thought was dependable turns out it wasn’t. If this was a problem that Ford knew about why didn’t they recalled the water pump in engine you’re setting up fires for failure not everyone has money laying around for engine repairs to that extent

- Ali D., Shepherdsville, US

problem #1

Sep 032022

Flex ES 3.5L V6

  • Automatic transmission
  • 107,000 miles

I bought a 2011 Ford Flex with 103,000 miles on it in April 2022 and it only lasted until September 2022... a great running car when I first bought it. Very comfortable. 4000 miles later the water pump failed and I have coolant leaking from bottom of vehicle and also find out that I have coolant in my engine mixed with the oil... Paid 6700.00 for the car and it's going to cost me $2500.00 to fix, if the coolant and oil mixture hasn't already ruined the engine.... Stupid Ford for putting the Water Pump inside the engine.

- Ronald A., Rome, US