5.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,000 miles

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problem #2

Feb 022015

Flex

  • miles
I have a 2013 Ford Flex sel with 60K+ miles originally purchased with 13K miles in 2013. I have had major problems with my door latch. I have had issues with all doors with the exception of my left back door. I have had this issue looked at multiple times at the Ford dealership with most recently this past weekend. The mechanic attempted to clean my door latches on the passenger side (front and back) doors and the light went off for about 2 hours. This is a major safety issue. I am unable to lock my doors. I have to manually look each door by rolling down my windows and getting out and manually pushing down the lock. However, while driving my door ajar light will come back on as well as my inside lights, my doors will automatically unlock. I can't turn my alarm on and 75% of the time leave my doors unlocked. I assume my door is prompted as if someone is trying to open my door when my car is off which in return causes my alarm to go off. It has been many times when I have went to the parking garage and my lights are flashing, or I get a call that my alarm is going off, or I am awakened/startled in my house when it goes off in the garage. My concern and fear is that someone will open my door while im driving/stopped at a stop sign or red light. I have already replaced my battery and I'm sure it was due to my alarms constatnly going off or dome light/dash board coming on according to my local Ford dealership it is a long wait on the new and improved replacement latch. I have scheduledto take my car back yet again next Monday to see if I can get on the list for a new latch. I am very displeased with how Ford is handling this issue. I called them today to see if they could give me steps on how to override the door locks with no success. Iwas told to get it repaired and if they decide to recall I'll get a refund!

- Chattanooga, TN, USA

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problem #1

Nov 102014

Flex 6-cyl

  • 40,000 miles
Driver side door and right back passenger ajar door. It says its open when its running. Totally unsafe for my kids who ride in the back. Since I bought this vehicle to have a better comfort with my family and drive them to their school, soccer practices and games. :( total disappointment bout this issue. When Ford charges me around $500 to fix it, when supposed to be a recall for faulty latch..

- El Monte , CA, USA

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