The contact owns a 2013 Ford Flex. The contact stated that the vehicle had experienced several electrical failures, including that door erroneously locking and unlocking and the Lane Departure safety feature malfunctioning. The vehicle was taken to the local dealer who determined that the electronic body control module was faulty. After removing and reinstalling the module, the vehicle was repaired. Additionally, while the vehicle was in for service, the mechanic discovered that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Whitsett, NC, USA

Upon hard acceleration exhaust fumes enter the passenger compartment. Go to fordflexforum/topic/596-fumes-in-cabin/page-2 for actual carbon monoxide concentrations test results performed by a fire department.

- Jupiter, FL, USA

My vehicle motor quit about a mile from my home and I coasted to the side of the road and tried to restart the motor. The smell of gas became very strong and I got out and could see where a stream of gas had started 50 yards back on the street and a puddle was under the gas tank. I got the heck out of there and called Ford road assistance. The vehicle was transported to the Ford dealer.the safety recall 13S04 for replacing the fuel pump had been performed about a month ago and 1000 miles ago. The dealer had not install the O ring seal properly. They did it again and say it is good to drive. I am not so sure.

- Apros, CA, USA

On 7/20/13 I dropped off the Flex at the dealer for the timely service and also to have the A/C checked. For about 2 months a terrible odor has been coming from the A/C and after the car was unused for a day, the odor was unbearable when we turned on the car A/C. on 7/22/13 at the end of the work day, the service dept called stating all work was completed, that the A/C was working properly and that there was no A/C problems to repair. When I again informed them about the terrible odor, I was informed that the Flex has a problem with mildew in the A/C but that there was absolutely nothing they could do to fix the problem. I did not pick up my car from service and called the service manager to inform him/her of what I was told by the service advisor.the service manager agreed that this was a problem with the Ford Flex A/C, that Ford was aware of this A/C issue as of a year ago, but that there was no solution to the problem. I immediately called Ford customer service. I was informed that a regional rep would call me in two days. I said that I could not pick up the car as my daughter suffers from upper respiratory ailments and that I would not pick up the car until the mold and mildew was removed and the problem fixed. I informed them that I needed a car in the meantime to ghetto work, etc. I was told that they could not give me a loaner and that I should get a rental car at my own expense and that there may, or may not, be a possibility of a refund for the rental expense. I am curious if anyone else has had this A/C problem with Ford and it was corrected?

- Coral Gables, FL, USA