10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
45,400 miles

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problem #2

Sep 102017

Flex

  • 14,800 miles
When the lever that allows the back seats to come down is pulled, the seats come down extremely quickly, dangerously fast. They appear to be on a spring action. One of my sons pulled on the lever and my other son's head was hit by the seat, and he suffered a concussion! I don't understand why it was built that way!!

- Wynnewood, PA, USA

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problem #1

Nov 262016

Flex

  • 76,000 miles
At a low speed abrupt stop on a secondary row, the second row bench seat (it's split 60/40; the 60 side) came loose from the floor attachment, causing a rear facing car seat to hit the back of the front seat. This was not a tether malfunction. It is a defect in the attachment between the bench seat itself and the locking mechanism on the floor. At this point I cannot secure the seat because of this broken part. (this seat is designed to fold forward for storage/ingress-egress for 3rd row seat passengers). Ford has to date been unresponsive although I bought a premium care warranty that is still active. They are not addressing a critical safety issue.

- Beaufort, SC, USA

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