Fuel pump control module system failure. Diagnostic confirmed with Ford dealer

- Lone Tree, CO, USA

Vehicle suddenly shut down causing the vehicle to stall and now won't start. Seems like our vehicle has no power going to the fuel pump. This happened while driving down the road. Vehicle now will not start but does still have lights come on. Acts like its not getting fuel.

- Decatur, IL, USA

I took it to russell and smith Ford in houston, tx. They said the battery was the issue. A week later same problem, it cranks but wont turnover. It is now at sterling mccall Ford in houston with the same problem. I will attach their diagnosis. I have 57, 000 miles only on this vehicle. I hope that this will all go out to all Ford dealerships..thank you

- Missouri City, TX, USA

On October 18, 2019, while entering a parking space at the ikea parking lot, my car experience a loss of power, causing the engine to stall. I tried to start it up about 10 times, and nothing happened - it failed to start every time. After about 2 hours of trying, I finally had to have it towed to my house. When I performed a obd-II system scan, with my scanner, I got a fault code of P0627 (fuel pump a control circuit) I took the car to the Ford dealer, and explained the problem. After two hours, they called me and said their tests revealed no fault codes. Based on the issue I described, they said that if I wanted, they can change the fuel pump, but I would have to pay $100 deductible under the extended warranty plan. The think that may fix the issue of stalling, or not starting. My issue is that if the problem is not fixed, it may increase the risk of a crash, at any given time, and without notice. Given the fact that there are other complaints about this same issue, I think that a general recall for this make/mode/year car should be initiated, before someone loses their life over it.

- Whittier, CA, USA

My 2015 Ford Flex was exhibiting symptoms described in the Ford safety recall 16S31. The engine stalled while driving with no warning 5 times over the past two years of ownership with the most recent occurring on 6/20/2019 at 8:15 am. Each incident was at different speeds (30 - 70mph) but no warning prefaced the stall and you had to cut the power off and turn it back on for the car to start again. Two of the stalls were during turning operations while others were while driving straight. On other occasions the engine did not start via remote start, however no dates recorded. This recall, that describes the exact symptoms, states that it does not cover my vehicle because I have a different engine. However, the part in the recall is the fuel pump control module. My 2015 Ford Flex had the fuel pump control module aa8A-9D412-ca with the supplier part number 2177806-5E. As per the recall, this is a part that needs to be replaced. I just had the dealer replace it with the new part aa8Z-9D370-B, service history below: We have taken the vehicle to two separate Ford dealerships over the past year due to this issue. Neither dealership recognized this issue because our VIN number wasn't on the list of vins provided by Ford. I paid for the repair recommend in safety recall 16S31 out of pocket so that my vehicle will be safe to drive again. The first dealership replaced the throttle body and charged us for it. After the issue occurred again, the second dealership again replaced the throttle body since the throttle body was still under warranty from the first repair. It appears the recall does not cover all of the affected vehicles. There are other Ford Flex that have these faulty parts.

- College Station, TX, USA

In October 2018, our Ford Flex was parked in the driveway when we tried to start it and it did a minor crank and then nothing. It wouldn't start or do anything. Worked fine the night before. Had to have the car towed and turns out the fuel pump control module failed on it costing $650 to replace the part. Seems like this is a major issue with these cars and I don't understand why there isn't a recall or refund on the repairs as there was on the turbocharged ones. I have had one problem after another with this vehicle and told that each part "somehow failed" before it's time with no other explanation than bad parts. The wheel bearing failed, the touch on the touch screen has failed, the electric seat failed and now the A/C compressor has failed as well. I am ready to get rid of this money pit car.

- Brooklyn, CT, USA

Wrench light appears on dash and the car loses all power - known as "limp home" mode. Codes clear upon restart. Took it to dealer after freeway incident on 2/17/19, dealer found no codes, stated it was motor mount. Got the car back on 2/25/17, and it happened again within 30 miles. Was able to pull code with my own scan tool - P2111. Known error in throttle. This happened while traveling approximately 40 mph, and once on expressway, two additional times at around 20 mph

- Los Angeles, CA, USA

First time car wouldn't start parked at work, 2 days later on Monday it started, drove it to dealer, they replaced the sender and pump asy, under warranty. 3 mths later sputter and died pulling into traffic, had car towed to dealer, they replaced fuel pump control module, not on recall or warranty.

- San Gabriel, CA, USA

Our 2015 Ford Flex recently died when we were driving in traffic, with no warning when we were driving with our 2 young children. The Ford Flex only has ~45K miles on it and has been serviced regularly. Turns out it is bad part (fuel pump electric module (pem)) that is recalled by Ford in the 2015 Flex. The recall was started in 2016 and our Flex died in 2018. I was told by the dealer and later by Ford service that our car is not covered because the VIN is not included in the recall. So while some 2015 Ford Flexs' had this exact part covered under warranty ours was not. We had to have it towed into the dealer, san tan Ford in gilbert AZ, and then pay them about $400 for the repair. The dealer was great but it is not right Ford does not cover this part on our particular car since it is exactly the make, model, year and part that is covered under the warranty. Below is a copy of the recall from the NHTSA.gov website. Summary: Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln mks and Lincoln mkt vehicles equipped with 3.5L gtdi ecoboost engines and 2013-2015 Ford Taurus police interceptor vehicles. A component within the fuel pump electric module (pem) may overheat causing a loss of electrical power to the fuel pump. Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

- Gilbert, AZ, USA

I was traveling westbound on interstate 265 at approximately 4 a.M. Sunday morning September 30th. The vehicle stalled out and came to a complete stop on the interstate. A wrench light was shown on the dash and the vehicle would not move forward. The incident was caused by a safety bulletin number 17 B28. Luckily I was about the only one on the road at that hour, because I am certain that had this happened in rush hour traffic there would have been an accident.

- Sellersburg, IN, USA

I was driving approximately 45 mph uphill when suddenly, and without warning, the Flex decelerated to a coasting speed. I was able to pull into a turn lane but unable to accelerate. The wrench light came on. I turned off the car and turned it back on. The wrench light was on and their was ability to accelerate beyond crawling. I turned the car off and back on and was able to drive normally to work.

- Tallahassee, FL, USA

Driving on I75 headed South just N of forsythe ga 3 lanes of traffic 75 mph or faster wrench light comes on and no power. With gods luck there was like a 10 second window where we got over to to right been and of the road. My wife and granddaughter were very frightened. Car was dead no power! waited a couple minutes and the car started so the air would work this is July 1st called roadside assistance first operator was not good and her english was terrible next lady was great but tow was 2 hours away.towed to Ford dealer closed till Monday. Monday morning Ford dealer says its a throttle actuated stuck have to replace throttle body. They did a good job on the road couple hours later. This a very serious safety issue.

- Ormond Beach, FL, USA

Driving the vehicle on the highway and heard a clunk and felt a slight loss of power and control. Pulled over to check vehicle and noticed flames coming underneath the engine compartment. Car soon became engulfed and was a total loss. The origin and cause expert hired by our insurance company suspects an injector line came loose on the engine and sprayed fuel onto exhaust manifold.

- Chugiak, AK, USA

I was driving northbound on us 23 on 6/10/2017 when my vehicle suddenly decelerated and would not respond to gas pedal. I coasted to the side of the road fortunately without striking another vehicle or the vehicle behind me rear ending me. A orange wrench appeared on the digital screen in my instrument cluster and a message appeared that said "see manual." Manual stated this was a power-train failure. I turned car off and restarted and was able to drive on. Once restarted, the wrench symbol disappeared. On 6/11/2017, while driving to work, the vehicle did the same thing only 1.5 miles after ignition. Sudden deceleration, coast to side of road, very low rough idle and would not respond to gas pedal depress. Fortunately no vehicles behind me. This time I had my wife bring my scan tool to me and I plugged into the obd2 port and received a code "P2111 throttle actuator control system - stuck open." Once again I turned car off and back on and was able to continue on. I went to bruce walters Ford in pikeville, ky on 6/12/2017 at 2pm and attempted to have the vehicle repaired. The service adviser as well as service manager advised me they could not read any code and therefore could not do anything. I explained that it resets when you turn off and back on and there is no way to drive the car when it happens because it is disabled. I was advised by both people that I just needed to drive the car until it broke down and have it towed in while still running that way they could read the code. I thought this was unbelievable. No tow service will tow a running car. I tried to explain but was only told that they had to be able to read the code to help. I left dealership and called Ford corporate and was told the same thing. Drive until I broke down and have it towed while running so the code could be read. Having a vehicle randomly shut down on the road is super dangerous.

- Virgie, KY, USA

Our car has stalled on us 4 times, all while in traffic. 1st time at night on a residental street moving forward, 2nd and 3rd time while on a 40 mph road in heavy traffic, 4th time while going through an intersection on a main road moving forward. Each time vehicle has had a 1/2 tank or more of gas. Vehicle acts as though it has ran out of gas. Light on the dash comes on with a wrench symbol saying to check manual. Vehicle has been brought into westlie Ford in washougal, wa 2 times with no resolution. The computer is showing no issue, so nothing has been repaired. Vehicle is unsafe to drive, as this could potentially cause an accident. Had we been on a freeway I have no doubts it would have. Vehicle only has approximately 9800K miles on it and we haven't even owned it a year. I rely heavily on my vehicle, and have had to put out several hundred dollars so far on a rental car.

- Battle Ground, WA, USA

Apparently my "throttle body" electronics went bad and caused my engine to stop while I was in fast lane of freeway...barely made it to the shoulder. No warning until after car was off. Dealer was "aware" of this problem with this 2015 Ford engine although Ford hasn't done anything to warn customers or recall to fix..it is noticed however in safety issues with orgs. It is inexcusable that the care will not warn of pending problem, and turns off on its on (or slows down to crawl) and Ford has not taken action on problem they are aware of.

- San Dieog, CA, USA

I was entering at carpool lanes when a debris hit the underbody of the vehicle, I just heard a big hit underbody and continue driving after two miles another driver notice fluids were draining from the bottom of the vehicle and urge me to check when I stopped I find out the debris had make a heavy damage to the gas tank and gasoline was in efect draining fast. I stopped and turn off the engine and a friend of mine help me take the damage vehicle to my house where the the rest of the gasoline drain out. I put sand into the drain gasoline and try to catch the more I could into a small bucket, I was afraid the car could catch fire so I put under a shadow the temperature was 97 frth neither the gas gauge started marking it was getting emptier or a check engine light show up at the dash board

- Los Angeles, CA, USA