The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Torrance, CA, USA

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact called two local dealers and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts Distribution Disconnect.

- Roscommon, MI, USA

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to Ford of ocala, Inc. (2816 nw pine ave, ocala, fl 34475) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Summerfield, FL, USA

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was not yet available. Banner Ford (943 N causeway blvd, mandeville, la 70471; (985) 234-5678) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mandeville, LA, USA

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The contact called heritage Ford (2100 sisk rd, modesto, ca 95350; 1-844-362-2226) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was a clunking sound coming from the front and rear of the vehicle while driving. The contact stated that while driving 55 mph or above, there was little to no stability in the vehicle's performance. The contact stated that steering the vehicle was difficult. The vehicle was not repaired. The approximate failure mileage was 88,000. VIN tool confirms parts not available.

- Patterson, CA, USA

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The contact spoke with reineke Ford Lincoln of lima (1360 greely chapel rd, lima, oh 45804; (419) 223-3673) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lima, OH, USA

I was driving my 2015 Ford Flex and I made a right turn going less than 5mph. Once I straightened out my steering wheel, all within 2 seconds, I suddenly heard a grinding noise then my rear tire bent outward at an angle. I was told by the repair shop that if I was going at least 25mph, the whole tire would of flown out and caused worse injury. The repair shop informed me that the rear left toe link is going bad as well and it looks like this is possibly be a defected part Ford is using. Ford is refusing to help or care about this problem. There was no warning that the part was bad and the car never drove bad. This all happened out of no where. This is very unsafe and needs to be investigated. This part was recalled in Canada in June 2019. It needs to be recalled in usa as well.

- South Bend, IN, USA