The contact owns a 2016 Ford Flex. The contact stated while driving at 50 MPH, the steering wheel became stiff. The contact stated there were two warning chimes alert heard. Additionally, -??Stop Vehicle for Safe Steering-?? and -??Power Steering Assist Service Required-?? messages were displayed. The vehicle was steered to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering monitor sensor fault and rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

- Sumas, WA, USA

The car started jerking and slowing down on the highway and would not accelerate. I was able to pull over to the side of the road and had the car towed to a service center. A repair shop did a print out of the error codes from the computer which indicated an error relating to the power steering control module. A search online show that many other Ford flex owners have experienced similar issues.

- Ridgewood, NJ, USA

Vehicle makes a weird sound while steering and has progressed to all the time.

- Edwards Afb, CA, USA

Power steering would not engage when car was started in morning after two days of long driving. Would not engage with repeated efforts at starting. Had previously failed briefly while car was in motion at less than 10 miles per hour, six months before, but reinstituted when seat belt was fastened.

- El Prado, NM, USA