The contact owns a 2015 Ford Flex. The contact stated that while driving at an undisclosed speed, the vehicle started wobbling. The contact then stated that the vehicle suddenly changed and drove as if the vehicle was merging, while intending to drive straight. The stability track warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear suspension toe links fractured and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that a year prior, the vehicle was repaired under the NHTSA Campaign Number: 20V072000 (Suspension). The manufacturer was notified of the failure and the contact was informed that the vehicle was out of the complimentary warranty and the contact was provided a case number. The contact was then advised to call the NHTSA Hotline. The failure mileage was approximately 100,000.

- Indianapolis, IN, USA

The contact owns a 2017 Ford Flex. The contact stated that while driving approximately 30 MPH, the vehicle would fishtail while making turns or switching lanes. The contact stated that the rear of the vehicle was wobbly. The vehicle was taken to an independent mechanic, where it was diagnosed that the tie rods were malfunctioning and needed to be replaced. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V072000 (Suspension). The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

- Jacksonville, FL, USA

The front end suspension club is very hard when towing and seems to be harder to steer while under load. Fists says there is nothing wrong but there is a substantial clunk when towing.

- Charlotte , NC, USA

AWD indicator states off while driving at times without warning. Also leaking sludge. Now need to replace PTU and FORD AWD vehicles are known for this issue... Needs to be recalled as system can fail and explode.. This is supposed last the lifetime of the vehicle and is not set up for maintenance causing the system to fail. I am replacing with a unit that can be serviced every 30K miles. This is a safety issue.

- Ponder, TX, USA

The contact owns a 2017 Ford Flex. The contact initially received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted and informed that the parts remained unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Morrison, CO, USA

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The contact called mike raisor Ford (2051 sagamore pkwy S, lafayette, in 47905; (765) 447-9444) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Monon, IN, USA

On Monday, Sept 28, 2020 at approximately 10:30 am while driving southbound on interstate 5 (just before the West mountain view overpass in firebaugh ca) doing 70 mph, the car began fishtailing erratically - swerving between lanes. Fortunately, the driver was able to maneuver the car to the right shoulder of the interstate without hitting anything or anyone or even rolling the vehicle. (at the time there was an average amount of traffic on the road.) we initially believed that what we had experienced was a blowout, but after inspection, all the tires were found to be intact. We then surmised that we had possibly hit something on the road (like a blown tire remnant), but also found nothing. The driver and both passengers got back in the car to see if we could proceed slowly/safely down the interstate to the next exit in order to call for service but the car immediately began to fishtail again, so we called for a aaa tow from the interstate. While waiting for the tow to arrive, we reinspected the tires and found the right rear tire to be turned out slightly. The car was towed via flat bed 124 miles to a Ford dealer in bakersfield where it was subsequently determined to be a failed toe link suspension associated with Ford recall 20S04. The issue now is that the remedy is not yet available so the original style part was used to repair just the broken part the dealer claims to have inspected the left toe link suspension and found no reason to replace it.

- Temecula, CA, USA

The contact owns a 2017 Ford Flex. The contact became aware that his vehicle was included in NHTSA campaign number: 20V027000 (suspension) however, the part to do the recall repair was unavailable. Woody anderson Ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) was contacted by phone and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Huntsville, AL, USA

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension). The contact called the bob ridings Decatur dealer located at 3103 N 22nd St, Decatur, il 62526, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Decatur, IL, USA

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to crossroads Ford of southern pines (1590 us-1, southern pines, nc 28387; 910) 692-8765) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but were unable to provide an estimated time frame for the recall repair. The contact had not experienced a failure. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pinehurst, NC, USA

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. Suburban Ford of sterling heights (40333 van dyke ave, sterling heights, mi 48313, (586) 434-0942) was contacted and it was confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sterling Heights, MI, USA

The contact owns a 2017 Ford Flex. The contact stated that while traveling at 45 mph, she depressed the brake pedal as she heard approaching police sirens. As the contact came to a complete stop, she was hit from behind by another vehicle and was thrust into the middle of an intersection. The air bags did not deploy upon impact. The contact and her daughter sought medical attention at the scene. The next day, the contact went to an urgent care facility where she sought treatment for injuries to her neck, her left arm and her back. The contact's daughter did not sustain any injuries due to the accident. The injuries of the other driver were unknown. A police report was filed. The vehicle was towed to an independent mechanic where they repaired the rear end damage to the vehicle. There was an active recall on the vehicle prior to the failure under NHTSA campaign number: 20V072000 (suspension); however, the part to repair the recall were unavailable. The manufacturer nor the dealer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 70,000.

- Orlando, FL, USA