10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 709 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Steering assist failure. Bought the car new in Nov. 2018 it had about 60miles on it and was the last Flex on the lot. Ever since I got it occasionally when I go to start it it says steering assist failure and will not start but after a few tries will start up fine. I tried taking it to the dealer a few months ago and they said they could not replicate the issue and could not find anything wrong. Yesterday it did the same thing leaving the house but started up and I left to the store. When leaving the store to head home the car it would not start and gave me every fail code possible. The car specifically said service now system failure. This car has 1200 miles on it and it is quite irritating to have to have it towed because of issues that I should not be having on a new car. Hopefully this time Ford can find the problem and correct it otherwise I will be looking into the lemon law here in Texas.
- Baytown, TX, USA
I have a 2018 Ford Flex with 900 miles on it. I took my first road trip in 8-4-2018 and while accelerating hard to get onto the interstate I noticed exhaust fumes were coming into the cabin at an alarming rate, I had to slow down and roll the windows down it got so bad, my eyes were burning, felt sick and my chest felt funny. I tried it several more time with the same results. It seems like it happens worse when I have max air on. Normal city driving I don't notice it. I can't tell if it is coming thru the vents or the seal on the back door.
- Amarillo, TX, USA
- Columbus, OH, USA