9.8
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 316 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
- Reno, NV, USA
Back up camera cuts out/ goes blank at random. This is a safety issue as objects behind the car can not be seen. There currently a recall for this issue, however, only certain months of production. The recall needs to widen to include all 2019 Ford Flex vehicles. No warning prior to notify it is not working until rear camera is activated by placing the car in reverse. Screen is blank.
- Middle River, MD, USA
When the backup camera first malfunctioned everything was upside down. When I went online I was told to disconnect the battery cable, which seemed to fix it until the next time I put it in reverse. Now it works one out of ten times. It either shows objects upside down or the screen is filled with flashing blue and green or goes completely blank. It then shows "Camera Unavailable, " i am very dependent on this camera so I'm anxious to get it repaired.
- Independence, IA, USA
Hello, This is my second 2019 Ford Flex Limited my previous vehicle did not have an issue with the rear back up camera. My current one does but it vin# is not on the the list. I went to Ford dealer ship and was told that because of the VIN# its does not qualified for the recall but the backup camera does not work always continuously. It appears the issue meets the criteria of my previous Flex I have picture of the failure.
- Brandon, FL, USA
Backup camera has not worked for long time. Bartow Ford said part not available for recall but if I want to pay 823, they have the part. Without a backup camera it is like backing up a whale blindfolded.
- Winter Haven, FL, USA
Rear Camera intermeitently works or completely fails. Was backing out of a parking space and could not see and a car speed by the back up warning did beep and saved the day - if my camera had been working I would have seen the on coming car a little bit sooner. it's been months since the recall was issued when will a remedy be available" this should not take this long for Ford to remedy"
- Lodi, NJ, USA
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
- Phoenix, AZ, USA
UNKNOWN. The hands free function of the audio system suddenly stopped working properly. When the blue tooth links up with my phone the volume is so low it can barely be heard and can-??t be adjusted up. According to my Google search of the issue it appears to be a common problem for Ford.
- Dothan, AL, USA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 90% of the time, the rearview camera image is blank or has a distorted image.
- Muncie, IN, USA
Rear camera does not work consistently. Obviously, backing up is a safety issue. The rear-view camera image sometimes is distorted, inverted, or completely blank when the vehicle is in reverse. This has been occurring for several months. I have not had vehicle inspected at a dealer or service center at present. The message I receive on screen states "Camera is Unavailable"
- Swoyersville, PA, USA
Backup Camera is inverted and no longer displays guides.
- Burbank, CA, USA
The rear camera in this vehicle is not functioning properly, and it is a known issue on other models of this year.
- Collinsville, IL, USA
In December of 2024 the backup camera on my 2019 Ford Flex started failing intermittently. Sometimes when I put the vehicle in reverse, I get a blue or black screen instead of the camera view. I have seen other complaints with this same issue.
- Punta Gorda, FL, USA
rear view camera not functioning properly, intermittent function
- Lynn Haven, FL, USA
My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.
- Dorset, VT, USA
Back up camera stopped working blue or blank screen when car is put in reverse. Safety concern when backing car up.
- Jacksonville, FL, USA
Rearview camera is appearing upside down on screen when going in reverse.
- Warren, MI, USA
Rear park aid camera failure. The camera does not always display when reverse is selected. The camera only shows an upside down image when it displays. The camera displays severe vertical lines when dark, virtually making the display useless. This is a safety issue because I cannot see persons or objects behind me if the camera is inoperable. If the camera is operable, with the display upside down, it is disorienting to use as a means of protecting persons or objects behind me as well as protecting my vehicle from damage. I have not taken it to the dealer for this issue, as it began after the warranty period expired. The problem has not been inspected by a dealer, independent service center, the manufacturer, police or insurance representatives. The vehicle has not been recalled for this issue. I find this surprising, given the large number of Ford vehicles which have been recalled for rear camera problems. I also find this to be a somewhat common problem with the Ford Flex across multiple model years, based on viewing of various chat boards found on the internet.
- Louisville, KY, USA
The Back up camera failed several times. When vehicle is put into reverse the screen would be black and after some time a message indicating failure to connect to camera would appear.
- West Liberty, OH, USA
- North Port, FL, USA