really awful
Crashes / Fires:
5 / 3
Injuries / Deaths:
2 / 4
Average Mileage:
25,982 miles

About These NHTSA Complaints:

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problem #181

Jan 172011


  • 50,000 miles
The contact owns 2000 Ford Focus. The contact stated that after having the recall repair for the fuel system, gasoline: Delivery: Fuel pump (03V482000), the fuel pump failed to function normally. The contact took the vehicle to the dealer who stated that the fuel pump needed to be replaced. The contact advised the dealer that the fuel pump was previously replaced per the recall. The dealer stated that they would only repair the free recall repair one time. The contact stated that the replacement fuel pump was faulty and another recall should be issued by the manufacturer. The failure mileage was 50,000.

- Los Angeles, CA, USA

problem #180

Aug 222009


  • 80,000 miles
The contact owns a 2000 Ford Focus. The contact stated that the vehicle would sporadically stall without warning when driving at any speed. The contact was advised by an independent mechanic that the fuel pump was causing the failure. The vehicle was taken to the mechanic several times but never repaired. The manufacturer advised that an extended warranty was offered to customers with the fuel pump issue but the warranty expired in 2008. The failure mileage was 80,000 and the current mileage 114,244.

- Toccoa, GA, USA

problem #179

Oct 102009


  • 48,000 miles
The contact owns a 2000 Ford Focus which was purchased in 2009. She stated that the vehicle failed to start on the first attempt. The dealer replaced the idle arms to no avail. On a separate occasion, the vehicle would not start after several attempts and an independent mechanic stated the fuel pump needed to be replaced; although, there was a previous safety improvement campaign initiated by Ford (NHTSA campaign id number 03V482000; component: Fuel system, gasoline); however, her vehicle was over the ten year threshold. No repairs were made to the vehicle, to date. The failure and current mileage was 48,000 and the current was 53,000.

- Medina, OH, USA

problem #178

Jun 112008

Focus 4-cyl

  • 40,000 miles
The contact owns a 2000 Ford Focus. The contact stated that the engine stalled sporadically. A technician inspected the vehicle and stated that the fuel pump was the cause of the failure; however, the repair shop would not assume responsibility because the vehicle was titled salvaged. The failure mileage was 40,000 and current mileage was 65,000. Updated 07/01/09 the front coil springs failed as well. Updated 07/06/09.

- Strongsville, OH, USA

problem #177

Mar 052005


  • 176,631 miles
The contact owns a 2004 Ford Focus. The contact stated that the front and back doors would not latch and are being held together with a ratchet strap. While driving 20 mph around a bend, the back doors flew open. Currently, the front doors will not open from the outside. In the event of a crash, no one would be able to open the doors from the outside. The contact received a recall notice in March of 2005. The vehicle was repaired according to NHTSA campaign id number 05V030000 (latches/locks/linkages:doors:latch); however, the failures persist. The dealer will not replace the latches again. The failure mileage was 176,631. Updated 10/03/08 the engine stalled. A new fuel pump was installed. Updated 10/06/08.

- Ruffdale, PA, USA

problem #176

Jan 152007


  • miles
Had to replace transmission, cost close to $2,800. After that was replaced I has a coil spring break over the tire which broke off into my tire and I went careening over a railroad track and I went into a ditch. Ford Motor Company replaced that after much protesting on my behalf. I paid out of pocket to have it towed to a dealership. I was never reimbursed for that. The issue I have had since then is that the car stalls for no apparent reason. I have replaced an O2 censor and battery, but this problem persists. It does not matter what speed I am going. The car acts as if it isn't getting fuel to the motor. Now, mechanics are saying I may need to replace the fuel pump which is expensive. I will finally be paying this car off next month. It feels like a disposable adventure. I read up on the recalls and feel this has to be a recall with the fuel system. I am afraid to go very far in this car because I don't know when or where it will stall. It has no real pattern. I tried going with a higher grade of fuel, used additives and it just keeps doing the same thing, please consider my complaint.

- Cleveland, TN, USA

problem #175

Oct 312007

Focus 4-cyl

  • Automatic transmission
  • 12,500 miles
On 10/23/07 I inserted key into ignition of my Ford Focus and immediatley the lights and gauges went haywire-vehicle failed to start. To make a long story short, after unpluging the battery cables and going back to the stranded car the next evening, it started. 2 days later my wipers came on by themselves and would not stop until I turned the car off and restarted. On 10/31/07 while driving my daughter home, the vehicle began accelerating and deccelertaing uncontrollably. I pulled of the highway and when I opened the drivers door, the seatbelt light began blinking and making a loud ticking noise. This had happened the night prior, but I thought maybe the button was depressed. My dome lights make a screeching noise and blink on and off. This is a serious problem that needs to be looked into. Whenever something like this happens I am driving home late at night and of course the dealer is not open to help me. My car is almost paid off and I will not invest more than what it is worth, which is only about $2,500.too bad I have paid about $18,000 for it. I would also like to know why I have not received recalls for the following problems: 1. 1st month after purchase, electrical system running airbags, mirrors, doors etc. Failed. 2. 37,000 miles- transmission failed 3. 42,000 miles- power door locks failed and soon after passenger doors stuck in the lock position. 4. all window tracks have failed. 5. wheel bearings replaced. 6. trunk latch failed 7. ignition failed and was replaced and is going again. 8. brought in for 1 recall (fuel filter) and still didn't correct problem with vibration and lurching. This is a vehicle that exceeds highway saftey ratings? something will be done about this if I must hire an attorney- I am out a lot of money and no vehicle.

- Deleon Springs, FL, USA

problem #174

Sep 152007

Focus 4-cyl

  • Automatic transmission
  • 139,000 miles
I own a 2000 Ford Focus which stalled while driving on the interstate highway (85) between burlington and durham, nc on September 15, 2007. The car first began surging and lost power and later came to a complete stop on the interstate. Luckily I was able to pull to the side of the shoulder of the highway before the car came to a rest. The car later started and I was able to make it back home. I took the car to the Ford dealer in durham and was told that the problem was a clogged fuel pump and it needed to be replaced at a cost of $750. I visited the internet and found that the warranty was extended for the same problem on Focus assembled at the wayne and hermosillo assembly plants. The extended coverage program is 03N01. The dealer checked with what they called oasis and my car is not indicated as covered under the extended coverage program. While the failure of the fuel pump did not cause an accident that resulted in injury I feel that I was lucky and could have been towards the center of the highway and would have stalled on the highway and the result would have been different. This extended warranty should be extended to include all 2000 Focus because clearly the problem exist with other manufacturing locations and the defect is with the fuel delivery system and not the location of assembly of the vehicle. I have no way of checking behind the dealer but the serial number.

- Durham, NC, USA

problem #173

Jul 272006

Focus 4-cyl

  • Automatic transmission
  • miles
Went to vets, when leaving my Ford Focus started acting up. Seemed like gas was not getting to engine, then it quit. Left vets to come home, drove about 5 blocks and car did the same thing. A Honda dealer was close by so we left car there and rented a car to get home. Phoned Ford and they said they would do nothing for me. Husband went back to penticton to get my car and it did the same thing on the way home, quit coming home 3 times. The Honda dealer said if it did it again it was something to do with the fuel system pump, and we would have to replace it. When I talked to Ford they said they would not cover the replacement.

- Kleowna, 00, USA

problem #172

Jan 122006


  • Automatic transmission
  • 81,000 miles
I bought my 2000 Ford Focus in October 2005; in January I had to have the ignition cylinder replaced. This was after I had to have the fuel pump replaced after it went out. I was at school in another county when the ignition locked up. I had to get the car towed to the local Ford dealership to get it replaced along with another key. I did not think any thing about it until I found a receipt from the previous owner who had the same part replaced a year earlier. That is the third ignition that has been replaced in my car counting the initial one that came in the car. Well the third one that I know of. I have recently read hundreds of other complaints of Focus owner's who have the same complaint. Ford should issue a recall to correct the problem.

- Union, SC, USA

problem #171

May 302006

Focus 4-cyl

  • Automatic transmission
  • 101,672 miles
In July 2005 myself and my children were driving my 2000 Ford Focus LX on the freeway and we were in the fast lane when our car started to stall and were unable to get gas to the car. We later took it to be checked and found out the fuel pump module was not putting fuel into the car and we had to replace it. We later found out that it had been replaced once before. So we had it fixed and on May 30 2006 also driving on the freeway by car began to stall and not want to move well. So once again I took it to be looked at and found out that the same problem as before with the fuel pump module was acting up again and needed to be replaced. I have not fixed it yet due to already fixing it within a years time and have found out that there was a recall on my car and found out the recall was not done on my car due to the VIN # not being included in the original recall bulletin.

- Olympia, WA, USA

problem #170

Sep 012005


  • 39,200 miles
The fuel pump in the consumer's 2000 Ford Focus failed at 39200 miles. The consumer was never informed of a recall regarding the fuel pump. The consumer stated within the first few months of owning the vehicle it needed a new transmission.

- King Of Prussia, PA, USA

problem #169

Feb 152006

Focus 4-cyl

  • Automatic transmission
  • 39,880 miles
I bought a used 2000 Ford Focus and I will be driving about 50-55 mph and go to slow down or stop and when I go to give it gas and it hesitates and jerks and my mechanic said there was a concern with this vehicle about the fuel pump and I was just wondering if the dealer is doing anything to prevent this. I still have about 4000 till my initial warranty runs out and purchased the extended warranty for the vehicle please help me out eric peters.

- Owensboro, KY, USA

problem #168

Feb 062006

Focus 4-cyl

  • Automatic transmission
  • 18,875 miles
I received a notice from Ford in 2005 stating that the fuel pump on my 2000 Ford Focus had some design issues. It also stated that not all vehicles had been affected but should you have any issues with the fuel system to bring it to a dealership for repair at no charge. Last month my check engine light kept turning on and I took the car in to have it inspected and my mechanic informed me that there was an issue with the fuel pump and it was spewing raw fuel into the wheel well. He also mentioned that this part was under recall from the manufacturer and referred me to a dealer near by. Upon arrival at the dealership, they disputed the recall notice that I had and denied me service. I was forced to pay out of my own pocket to repair the recalled item.

- Tacoma, WA, USA

problem #167

Dec 312005

Focus 4-cyl

  • Automatic transmission
  • 100,000 miles
2000 Ford Focus SE, engine will stall with no warning causing a complete stop of the vehicle in the middle of the highway almost causing an accident. Since the problem didn't show any prior symptoms I consider this a major safety problem due to that when it happened to me in a 5 line highway at night with heavy traffic only luck helped me avoiding a major accident. I received a letter from Ford back on 2004 related to a fuel pump problem and a replacement program to vehicles having symptoms listed on the letter. At that time my vehicle was working fine so I follow the recommended action that was to take no action and safe the letter in case of something happening in the future. How good is the letter if this problem no give any warning signs it happen at any given time. Please follow up on this problem that had been reported by many owners.

- St Marys, GA, USA

problem #166

Nov 152005

Focus 4-cyl

  • Automatic transmission
  • 72,000 miles
The contact stated there was an electrical problem. The dealer said it was a problem with the sensors within the fuel pump. The dealer said they would need to replace the sensors to remedy the problem. Due to the numerous attempted repairs that have not corrected the problem he was not going to have the vehicle repaired at this time. The contact already spent enough money having the vehicle repaired, and should not be out any more money for attempts to repair the vehicle.

- Margate, FL, USA

problem #165

Sep 022005

Focus 4-cyl

  • Manual transmission
  • 90,000 miles
Failing fuel pump for the second time in traffic only one year and four months after original replacement.

- Harleysville, PA, USA

problem #164

Jun 172005

Focus 4-cyl

  • Automatic transmission
  • 60,000 miles
(1) my car began surging, hesitating, and losing power. (2) my car will shut off without warning at any time and could cause a traffic accident. (3) the fuel pump was replaced as per recall and now 16 months later my car is exibiting the same symptoms and Ford Motor Company will not replace the fuel pump again.

- Corpus Christi, TX, USA

problem #163

Jul 152003

Focus 4-cyl

  • Manual transmission
  • 60,000 miles
Bought vehicle with a bad fuel pump. Dealer replaced it in July 2003. Steering column would not work, and dealer replaced it on March 19 2205. Middle of April 2005 steering column failed again. Will not replace it because it was not under warranty. Also, the hatchback door latches are not working properly

- Leavenworth, KS, USA

problem #162

May 012003


  • 20,000 miles
Continuous stalling of vehicle especially entering a freeway onramp that has a curve. It has also stalled just sitting in the driveway with at least a quarter tank of gas. It will start if I add a couple of gallons of gasoline to the tank. I am also starting to smell fuel as I drive on occasion.

- Lakewood, WA, USA

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