10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,778 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Leaking from windshield to dash to passenger cabin: In heavy rains and car washes water would come in though the windshield seal and run down into the dash near air bag and come out near fuel shut off valve. Ford wanted $1,000 to fix this. The problem happened on other Ford Focus models. I was told there was a service advisor and that nothing would be covered under warranty. After discussing this matter, I got price down to $150.
- Missouri City, TX, USA
Rear wheel bearings are wearing out on vehicle. The automatic transmission does not shift properly, the consumer discovered the wrong transmission fluid was in the vehicle. The front windshield cracked due to excessive heat. The rear seat latch, the seat fabric and the key ignition failed. The windshield wipers wore out, which were only used about seven times and the rear brakes had to be replaced.
- Sacramento, CA, USA
While driving the vehicles rear windshield shattered.
- Woodbridge, VA, USA
Consumer involved in a frontal collision at 10 mph. Both the driver and passenger air bags deployed. The passenger bag shattered the windshield causing glass to "fly" around vehicle causing injuries.
- Scarsdale, NY, USA
My daughter was in a fender bender. She was behind someone at an intersection. They were both turning right. The person before her proceeded through the intersection. My daughter looked to her left for vehicles and started through the intersection. The vehicle in front of her stopped and she rear ended it. There was no damage done to the other vehicle and her Focus has a small dent in the front fender. The damage came from the fact that the airbags deployed and blew out the windshield. If my daughter had not been wearing glasses, she may have received an eye injury from the shattered glass. The dealer claims that the airbags should deploy at that low of a speed and it is expected to blow out the windshield.
- Bellevue, WA, USA
Upper interior molding is bulging along windshield. Dealer notified. Feel free to provide any further information.
- Millerton, NY, USA
While driving 25 mph vehicle jolted to the right and front rear tire deflated. Both airbags deployed without warning, and windshield shattered. Dealer contacted.
- Alameda, CA, USA
When driving in the rain windshield wiper blades cause a film on the windshied and with oncoming light of other cars/trucks it makes it very difficult to see out of the windshield. The dealer as well as Ford has told me that this is normal operating procedure and that I should use my defroster and this will clear it up. I tried this and it did not clear it up. I called the Ford number and I was told to go back to the dealer and tell them to prove it is normal. Their service manager said there is nothing he can do for me since Ford has to approve anything he does. I basically have nowhere else to go. Please help me.
- Pottstown, PA, USA
- Bethlehem, PA, USA