10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,268 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In the last 5 years I have replaced a air conditioning hose 3 times ! my mechanic claims it to be a bad design and he sees it often with this model and year Ford Focus 2002.
- N. Las Vegas , NV, USA
I was driving on the on-ramp of the pa turnpike when scalding water from up under the dash poured out onto my right foot. I was barely able to drive the car to a safe stop. I sustained second and third degree burns to my right foot. The wrecker took the car to a Ford dealer in emmaus, pa for repairs. The service department originally told me that the evaporator line was plugged, but when I picked up my car, the narrative on the service form said that the line was not plugged. They replaced the evaporator which I understand entailed removing the entire dash. I do not know if the old part is available.
- Wellsboro, PA, USA
Pulley bolts on water pump loosened, two fell out. Belt pulley twisted, belt frayed and water pump froze. Dealer replaced water pump housing, pulley, bolts, belt and anti / fz.
- Pittsburgh, PA, USA
Water pump went out and loosened which caused fan to hit it continuously. Noise in brake pedal, reported 3 times, dealer has no idea what it is. It has gotten louder. They hear it but don't know what it
- Allyn, WA, USA
- Round Mountain, NV, USA