2.2
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 69,891 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2004 Ford Focus. The contact is unable to drive the vehicle due to the strong gas fumes in the passenger compartment. The dealer stated that nothing was wrong with the vehicle and suggested that the contact may be smelling normal gas fumes. The vehicle has not been driven in the past three or four months. A diagnostic was performed and the results indicated that everything passed. The cause of the fumes has not yet been determined. The smell has caused the contact's kidneys to hurt. Ford stated that they would help pay for the cost, if they can assist in determining the deadly defect. The failure mileage was 16,000 and current mileage was 16,200.
- Anchorage, AK, USA
My Ford Focus ZX5 stalled on me on the high way July 27, lucky for me the traffic was slow. Towed to the dealer, they said it was the fuel pump. Cost me $600 to replace it. I got the car back on August 1, and two days later on August 3, it stalled again. Tow it back to dealer on August 7, the dealer said it was the fuel pump again, they said the new fuel pump they replaced two days ago was defective, and they had it fixed on August 8, and one day later on August 9, it stalled again. Towed back to dealer the third time. On August 13, they called me and said it was not the fuel pump. (what" so they didn't seriously check the car, and put me into very dangerous situations again and again??") on August 17, they called to inform me it was the inertia switch. I was very dissatisfied with all the problems with this vehicle. Rental cost (I asked for the reimbursement of the rental and they refused). I questioned the service manager about the car's safety concern and their mechanic's incompetent. The service manager kept saying the second time the new part was defective and the switch problem didn't show up until the third time. I really doubt it, because every time it showed me the same problem. And I believe it is because they didn't find the inertia switch problem the first time. I also called the Ford customer assistance and asked for to be reimbursement for the rental car. I told her about my safety concern, and she informed me as long as I am still not involved in an accident there is nothing they can do. What" do I need to be injured or dead to get their attention"
- Stamford, CT, USA
- Mesa, AZ, USA