The first incident of keys getting stuck in the ignition was on November 27, 2009 in Iowa. We live in Minnesota and had to go to the Ford dealership to have the ignition replaced for $485.91. Less than five years later on June 4, 2013 the keys got stuck in the ignition again. This time luckily we were at home. I researched online and found that this has been a problem well known to Ford since 2000, yet they refuse to fix the issue. After some more research I found a solution. There is a three ring piece between the shifter handle and the shaft. Simply push it back up toward the handle and presto the keys come out. This is a free solution. I am curious if I called Ford if they would tell me this solution or for that matter even fix the part since it is less than five years. Is it under warranty? another problem is our cd player has a cd stuck that we cannot get out. We were told that it would be cheaper to go to best buy and buy an upgraded one than to have a dealership fix it. At 85000 miles another problem is we had to get our heat shield replaced because it was rusting and about to fall off.

- Oakdale, MN, USA

Ford Motor Co. Refusal to warrant air bag module on 2006 Ford Focus. According to Ford, module is in the console where water got into it. Should this module be placed in a spot where water should not leak into it. During a rain storm, the carpets got wet. I will agree that water can damage components.in this case the passenger airbag became disabled. I do not feel that Ford took proper care in the placement or the module or in water proofing in some manner..let me add this.the fuel pump on these vehicles is on top of the gas tank, it is exposed to water yet some how it is properly sealed..

- Elmwood Park, IL, USA

: the contact stated while sitting inside the vehicle, a toxic vapor was released. The contact assumed this was part of materials being used when the dashboard and side panels were manufactured. As a result of the vapor, the contact has a headache, sore throat and allergies; although the contact was placed on antibiotics from the family doctor the sore throat still persisted. The dealer was notified of the problem. Updated 3/22/2006 -

- Wooster, OH, USA