10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 58,843 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The driver's side seat belt malfunctioned under completely normal conditions of use. The malfunction was in the belt receiver, not the part near the door which extends and retracts the belt. The metal bit that retracts to allow the seat belt to be pushed in malfunctioned spontaneously- we stopped at a store and when we got back in the seat belt could not be fastened. One tow truck later, our mechanic said it was unfixable- the part has to be completely replaced. Because the car is only 3 years old/ 74K miles they suggested giving Ford the chance to fix it. Ford said "fat chance"- they only warranty belts to 50K miles. Spontaneously non-working seatbelts= very bad. Shame on Ford for not making it right. If I'd had the misfortune to be in an accident, NHTSA would have marked me down as not wearing my belt.
- Olympua, WA, USA
The contact owns a 2011 Ford Focus. The contact was driving 25 mph and crashed into the rear of another vehicle. The contact stated that the seat belts did not restrain properly and the air bags did not deploy. The contact's chest abruptly struck the steering wheel and the contact was transported to the hospital. The manufacturer was not made aware of the failure. The failure mileage was 13,000....update 01/20/12 the consumer stated she suffered whiplash, a sore back a pinched nerve and hip pain. Updated 01/25/12
- Girard , IL, USA
- Iron Station, NC, USA