The contact owns a 2012 Ford Focus. The contact stated while attempting to lock the door, the driver's side door latch was unable to lock securely. The door ajar message was displayed. The contact also stated that due to the latch failure and the door not closing securely, the battery became drained. The vehicle was taken to the local dealer who diagnosed a failure with the door latch. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkage). The approximate failure mileage was 152,528

- Trenton, NJ, USA

The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.

- Chapman, KS, USA

2012 Ford Focus. Consumer writes seeking reimbursement for vehicle recall repairs.

- Midland, MI, USA

The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 20V331000 (latches/locks/linkages) however, the part to do recall the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rogers Ford (4200 w wall St, midland, tx 79703) was contacted and confirmed that the part was not yet available. The contact stated that after exiting the vehicle, the driver's side front door failed to latch securely. The vehicle was taken to the same dealer and repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Midland, TX, USA

The contact owns a 2012 Ford Focus. While driving 10 mph, the front passenger door opened without warning. There were no warning indicators illuminated. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 77,146.

- Monroe, LA, USA

The contact owns a 2012 Ford Focus. While driving 40 mph, the driver's door opened unexpectedly while the door was locked. The contact called pioneer Ford (150 us-27, bremen, ga 30110, (770) 537-3673), but they would not assist since the failure occurred in 2011. The dealer stated that the contact would be charged a diagnostic fee. The manufacturer had not been contacted. The failure mileage was 7,000.

- Temple, GA, USA

The contact owns a 2012 Ford Focus. While driving at low speeds, the driver's door opened. The contact stated that the door would not latch closed. The contact mentioned that the door needed to be held closed while driving. The vehicle was taken to kings colonial Ford (3565 community rd, brunswick, ga 31520, (912) 264-6400) where the contact was informed to bring the vehicle back Monday to be repaired per NHTSA campaign number: 16V643000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

- St Simons Island, GA, USA

The contact owns a 2012 Ford Focus. The contact stated that the power steering was faulty and the steering wheel seized, which made it difficult to turn. Also, when the vehicle was started and the contact shifted into drive, the vehicle automatically went in reverse. The contact had to immediately engage the parking brake. Also, while the vehicle was parked on the street, it rolled backwards due to the parking position. Furthermore, while attempting to reverse, the vehicle stalled. Also, the door latches were loose and in danger of becoming detached. There were no warning indicators illuminated. The vehicle was towed multiple times. The vehicle was taken to ted russell Ford (9925 parkside dr, knoxville, tn 37922, (865) 444-6467) and serviced multiple times for each failure; however, each failure remained except for the power steering failure. The manufacturer was made aware of the failures and did not assist. The failure mileage was 130,000.

- Sharts Chapple, TN, USA

The contact owns a 2012 Ford Focus. The contact stated that the front and rear passenger doors would not latch and remained open. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 113,000.

- Phoenix, AZ, USA

The contact owns a 2012 Ford Focus. The contact stated that the front passenger door latch was inoperable. Grieco Ford of fort lauderdale (1333 N federal hwy, fort lauderdale, fl 33304, (954) 390-6400) informed the contact that the vehicle was not included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. Consumer stated my issue is related to recall 16S30-side door latch replacement. My car's VIN isn't listed as one of the affected units, despite the fact that my car has experienced the very issue related to this recall! consumer already had to repair three doors and was not able to drive car due the driver's side front door not able to latch shut. The manufacturer declined to assist with repairs.

- Oakland Park, FL, USA

The contact owns a 2012 Ford Focus. The contact stated that the rear passenger door would not close. The vehicle was taken to anderson Ford bullhead city (2585 AZ-95, bullhead city, AZ 86442, (928) 704-9850) where it was diagnosed that the pawl spring was fractured. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage and VIN were not available.

- Laughlin, NV, USA

2012 Ford Focus. Consumer writes in regards to transmission stalling and a side door latch recall. The consumer stated after attempting to repair the vehicle on 3 different occasions the vehicle continued to stall. The parts necessary to complete the recall for the door latch were not available. The consumer requested a full refund for the vehicle.

- Cordova, TN, USA

2012 Ford Focus. Consumer writes in regards to driver and passenger door latches malfunction. Consumer requests reimbursement for door latch recall repairs. The consumer stated both the left passenger's and driver's side door latches broke. The dealer and manufacturer were notified. The manufacturer denied assistance. Updated 09/12/2017

- Rio Vista, CA, USA

The contact owns a 2012 Ford Focus. The contact stated that both the rear driver and passenger side doors failed to lock. The door warning indicator remained illuminated. In addition, the seat belt was used to secure and prevent the door from opening. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 66,844. VIN tool confirms parts not available.

- Houston, TX, USA

My wife got in the car in our driveway and the drivers side door wouldn't latch closed. I tried to remove the latch assembly and gave up hours later. After I put the door panel back together I checked the right front door to make sure I had the trim panel on correctly. When I tried to close that door it wouldn't latch either. When I put the VIN in on your web site the only response I got was: "foreign server responded with an error."

- Arcadia, FL, USA

The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the driver's side door latch. The failure mileage was unknown. VIN tool confirms parts not available.

- Weslaco, TX, USA

The contact owns a 2012 Ford Focus. The contact stated that the rear passenger side door latch failed, which caused the door to swing open without warning. In addition, the driver's side door failed to properly close and the latch also failed. The two latches were replaced by a repair shop. Months later, the contact received notification of NHTSA campaign number: 16V643000 (links/locks/latches), but the parts were not available. The dealer extended the courtesy of a loaner vehicle, but the manufacturer refused to approve the loaner vehicle. The failure mileage was not available. VIN tool confirms parts not available.

- Rancho Cordova, CA, USA

The car rolls forward/backward when in park. The car shudders and shakes when you take off or when you slow down and the accelerate. I have had the clutch worked, replaced and had the replacement's software updated. It behaves like it did when it needed to be replaced the first time. I was told this was normal and I was told to drive the car like I stole it when taking off and accelerating. I speak the truth when I tell you that....exact words...drive it like I stole it. I have modified my driving habits but it has not helped and I feel those habits are dangerous. The passenger side window has in intermittent problem where it will not roll up when rolled down. The door latch may take up to six months to be fixed due to lack of parts and the clutch still stutters and shudders around corners and slow speed take offs. Updated 12/29/16.

- Greensboro, NC, USA

The contact owns a 2012 Ford Focus. While operating the vehicle, the door sensor illuminated, which indicated that the rear passenger door was opened. The contact discovered that the door had erroneously opened and could no longer be secured and locked. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- El Mirage, AZ, USA

The contact owns a 2012 Ford Focus. While driving 75 mph, the rear latch failed and caused the trunk of the vehicle to open independently. The contact mentioned that the failure recurred on three separate occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The failure mileage was 135,746.

- Dawson, TX, USA