10.0
really awful- Crashes / Fires:
- 9 / 2
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 83,756 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
After completing door latch recall there is still an alert the the hatchback is open. And doesn't shut off. The dealer states that I have to pay for replacement since the recall shows complete. Except the instructions did not show anything in regards to this component, in regards to the fuel system, the dealer said I would have to pay for test to determine if the PCM would fix the engine ight after I took in for recall.
- Dallas, TX, USA
The rear driver side door latch will not latch and stay closed. The door swung open while I was driving. it has not been reproduced. it has not been inspected. I believe something is wrong with the door latch, but I do not use this door very much.
- West Paducah, KY, USA
The vehicle was being towed by a Class A RV using a manufacturer approved towing system. All connections and safety measures were properly installed and tested just prior to incident. Vehicle has been towed using the same equipment for several years with no incident. The attachment from the frame to the front-end assembly completely separated and the vehicle body went into oncoming traffic. The vehicle in oncoming lane was struck and one individual injured. Upon visual examination, the frame component appears to have failed on both sides at the front-end. The bolts are still in-tack, tight and uncompromised. This is a frame component failure.
- Roseville, CA, USA
There is a warning light showing a code 1450, unable to create fuel vacuum, that at first was thought to be an issue with a current recall for the car that was fixed. But after a routine oil change a fuel leak was found. I was told by the mechanic that it appears to be a fuel tank deformation similar to the 19S22 recall. My Ford focus was not apart of that recall and I was told by Ford to contact you to potentially have my car added. The leak is subnational enough that it could cause an engine fire.
- Seattle, WA, USA
I bought this car in February of this year, and the problems were present at purchase, I have brought it in and had them looked at but unable to determine what was wrong. The car sometimes stalls out whenever parked, or idling. Every time i put gas in, then start it, the vehicle will start then immediately stall. I have to start it and push the gas to keep it from stalling and quickly put into drive and his the gas to get it from stalling when i try to drive away. While starting the car the RPMS go very high and reves as if someone was pushing the gas. The hood display on the dash always says the Hood is open. This has been present since start.
- Cambridge, WI, USA
I have taken my car into to Carson City, NV Ford dealer many times. They say they fixed something else and do not have the time to fix the door latches that I made the appointment for. The only one that needs to be done is the back door on the driver's side. The rest were done the first time I took it in. I'm on a six plus month waiting list again to have the latch replaced with the right one! This has gone on way to many years. What happens if the door open and then closes on a kid/person in the back seat? Safety recall notice 20S30 / NHTSA 20V-331
- Dayton, NV, USA
PCM/ECM software inadequate to detect a stuck open canister purge valve(cpv) yes it is available for inspection upon request. After recall service was performed the 2012 Ford Focus SE slipped out of gear.the car stalled.the vehicle stopped completely while driving in traffic. The vehichle shoot had no power.the message center display said engine malfunction, transmission failure and starting system failure. The vehicle was taken back immediately to the Ford certified shop.the vehicle did not have any problems until recall service was performed. Yes the vehicle was inspected again.there werent any warning lamps or messages or any mechanical or electrical or software problems.the symptoms did not begin until after recall service was performed by a Ford certified repair facility.Ford stated if the vehicle exhibited any issues after service was performed to take the vehicle back nto were recall service was performed and the car will be fixed free of charge.this did not happen the car has 55 thousand miles on it.it has sat in my driveway since September of 2019. The door latches could come open on their own.I was told that recall service was performed on my 2012 Ford Focus SE by the Ford certified mechanic facility mike white Ford of cd'a Idaho.in fact they never performed the brepairs or even looked at the doors.after repair work was supposedly done I received a letter stating that service was not done and to take my car back to the same place that destroyed my car in the first place.Ford Motor Company refuses to do as their recall letter stated.Ford Motor Company denies any fault concerning my 20123 Ford Focus.its been almost three years of me trying to get my car repaired.the Ford Motor Company absolutely knew the 2012 Ford Focus had major issues.they chose to sell the car to the consumers any way.
- Spirit Lake, ID, USA
Ford recall 20530, NHTSA recall 16V-643. Car was serviced under recall but has exhibited issue with door opening since recall service. Within the last 6 months the car will give a warning that the door is ajar while driving. The issue is intermittent but has happened on multiple occasions. Contacted Ford directly and it was stated that they will not repair car under the recall. The "warranty for the recall has expired" all repairs even though they are directly related to the recall will have to be repaired "out of warrany". this is clearly a safety issue. A car door should not open when traveling at 65mph
- Dayton, MN, USA
Air compression inside has always had air come inside the car never being sealed. Car engine overheats when they use their own products. Tire fault, they claim they couldn't see it, but if they really do diagnostic test as they charge, then they should see all the codes that come up on faults. Ford knows they have had issues with the cars but when you take car in they claim they can't see it, claims to do a diagnostic test, which they don't. ask about the results they claim there is no diagnostic test for it, but yet they scam with warranty and yourself. Doors leak they say it's normal but it brings mold inside the car. I start it up to keep the battery going and to find someone honest who won't cheat you, cuz the dealerships are scamming folks. Same thing numerous times so I used the last date.
- Williamsburg, VA, USA
There rear drivers door won't shut and I just found out it was recalled.
- Lusby, MD, USA
I began to notice my vehicle having lighting issues, including dimmer inside dome lights, flickering license plate lights, and it was pointed out to me that my back up lights weren't functional at all. I was parked parallel with other vehicles in a parking lot. Then after starting my vehicle, I shifted my automatic transmission into reverse going only about 2 mph when the vehicle began to beep, along with a warning that my luggage compartment door was open. In the situation, the beeping was very distracting and could have increased the risk of crashing. I immediately re-parked my vehicle so that I could investigate. I opened, then firmly closed all 4 of my doors, then tired to open the trunk, only to find that my trunk wouldn't open. The beeping persisted until I pressed the ok button on my steering wheel. I was able to drive my vehicle home safely, although the warning remained on my display the entire drive home. My trunk wouldn't open when pressing on the trunk release button on my smart-key either. I drove the vehicle in that condition for approximately 3 months before I was able to located the source of the problem. After doing ample research on other 2012 Ford Focus drivers that complained of the same symptoms. So I accessed my trunk by folding my back seats down, then pulling the emergency trunk release lever. I then located the faulty wires that were causing all of my symptoms. I had the wires repaired by a professional. That solution worked for about 3 months before reoccurring.
- Kennewick, WA, USA
Took my vehicle in for the recall on the door latches and they said everything was good and when L check the VIN on the NHTSA it states that recall incomplete. Also Ford had a recall my Ford Focus in my 2012 year about the evap L have had code P0456 in relation to P0456 evaporative emissions system - small leak detected. Ford supposely did a recall on this and supposely did work on my vehicle before L owned it, now it has same issue so L believe it was never changed out" I believe that recall was back in 2016 or 2017 or 2018"
- Newport News, VA, USA
On 5/26/20, replacement driver's side front door latch stopped working. The latch was replaced in 2017 under the recall.
- Albuquerque, NM, USA
Vehicle transmission jerky - more noticeable a few weeks after purchase from Ford dealership va beach Ford April/May 2016. Dealer said it had to learn driving style, they also updated some software in 2016 - provided no documentation for update - after update car seemed quieter. Almost 1.5years later the vehicle cut off on a back road with my husband and 5 year old daughter whilst in motion. Took it to a Ford dealer overseas where we are stationed. In October 2017 they switched the tcm box, car worked way better. As of January 2020, the shudder/jerking has returned and we also now have door lock actuator failure, we had one before we found out it was a warranty repair issue and had a local mechanic repair one of the rear ones. Was driving and for some reason the driver's side lock would not hold to car frame. Dealer had to order the locks to replace on two front door positions. Not sure why they are not replacing all the locks. We have also told Ford usa, Ford usa europe representative and Ford italy about the shuddering returning and they all sent us back to one of the other parties. I believe they don't care anymore since they are in the hole. When we asked Ford usa for assistance told us that military autosource would assist in all service related issues. Even military autosource has backed out of trying to lift a finger to assist since this transmission issue is bigger than them. Looks like they have essentially began to cut ties with any car customer owners in the usa market.
- Fpo, AA, USA
Door latches have failed after being installed do to recall twice in a little over 2 years 3 doors in total have fail two recently Ford is refusing to fix somebody going to get killed because of this issue I am a heavy collison tect with close to 59 years experiance they done nothing to resolve this issue
- Saintpetersburge, FL, USA
Spring clip broke post recall replacement 2012 Ford Focus rear driver door. Car was stationary when first noticed issue. Door will not latch closed nor allow other car doors to be locked. Poses safety risk to children in back seat and protection risk to car theft.
- Live Oak, TX, USA
Driver's side rear door failed to latch. Took veh to dealer. They advised rear door latch failure removed door panel and replaced door latch. I asked if this was a recall and was told no I would have to pay for it, that this vehicle was not on the recall issued by NHTSA 16V643000 2012-1015 Ford Focus. If this is correct maybe you need to extend the recall. See attachment with bill for repairs.
- Lothian, MD, USA
Takata recall my driver side door want shut and I see it has a recall on my engine also. I was driving and my door just flew open I tried shutting it several times it wouldn't budge. My radio also don't work ether I don't know if that's part of it.
- Dallas, TX, USA
Take a recall when I was driving down the road my door just flung open and I have to hold it shut it was in motion
- Temple, GA, USA
- Rochester, NY, USA