We took the car in to get fixed because the check engine light was on. When I turn on the car and start driving the car feels like it loses its speed and it feels like the car is being pulled back every time its driven forward. The car feels as if its being forced to drive and it happens every time the car is being driven. We took it in to star Ford Lincoln glendale on 1101 S brand blvd glendale, ca 91204, phone number (818)502-1901 where they told us they fixed the car but the car remained with the same problems with no evidence of fixed difference. When we picked up the car after dropping it of at star Ford Lincoln we had to jump start the car because it no longer turned even though the car would turn on before we dropped it off. The car also started leaking water from the radiator even though that was not one of the reasons we left the car there. After picking up the car fro there it has been remained park because we can not move it.

- Los Angeles, CA, USA

P073E dtc dealer recommends new transmission after changing shift module. Daughter was almost rear ended when vehicle appruptly lost power on major roadway.

- Kansas City, MO, USA

Ford dealership states "clutch shudder problem" occurring, but theres a service call on it only to inform me that the warranty has run out and the extension on the repairs of this have expired. I was never informed of this repair, had my services completed. When inquiring to the Ford dealership that serviced the transmission for $249 last March, as well as Ford customer relations dept, I was informed by both that unless someone comes in with this complaint they do not repair it. Lucky me it has lasted 9 months past the "service call extension date", 9 months past the "manufacturer warranty". this I also believe is the result of the gas valve not malfunctioning since prior to the recall for that-back in 2015 I reported this and in 2016 prior to the service call for the tcm I had it serviced as well! now they are acting as if they did not know the dual-clutch transmission was faulty and are refusing to repair their faulty parts! I'm a nurse for the federal government, I just want to get back and forth to work in the vehicle I pay for (7 payments remaining by the way)!! make them fix their mistake! the gas valve stalling the car probably related to the transmission problems now having it had stalled the cars before they owned that problem!! for the record there were far less miles on my car when they had to repair the tcm!

- Saucier, MS, USA

The contact owns a 2012 Ford Focus. While driving 5 mph, the vehicle began to hesitate and an abnormal noise was heard. There were no warning indicators illuminated. The contact associated the failure with NHTSA campaign number: 13V523000 (power train). The contact called autonation Ford mobile (located at 901 East interstate 65 service rd S, mobile, al 36606, (251) 202-2016) and informed them of the failure. The vehicle was taken to an independent mechanic who stated that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 115,000.

- Mobil, AL, USA

The contact owns a 2012 Ford Focus. While the vehicle accelerated, it shuddered without warning and then returned to normal after a couple of seconds. The vehicle was taken to paris Ford-Lincoln (2020 ne loop 286, paris, tx 75460, (903) 784-2566) where it was diagnosed, but the failure could not be duplicated. The vehicle was not repaired and the failure recurred multiple times. The vehicle was taken to an independent mechanic where it was test driven. The mechanic confirmed that the vehicle vibrated and shuddered while accelerating. The contact referenced NHTSA campaign numbers: 13V523000 (power train) and 19V515000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The failure mileage was 138,000.

- Paris, TX, USA

I recently submitted a complaint and received a purge valve recall from Ford. The vehicle was taken in on Sept 6 and repaired. On Sept 11th I went to start the vehicle and it hesitated to start. I tried again it started and a notification came on stating transmission malfunction service now. I had my transmission fixed in October 2018 and still have had constant issues. The car still stalls and goes in and out of gears. The car hesitates when turning or pressing on gas to accelerate. After a recent oil change the employee tried to change my headlight as it went out and 4 bulbs later he determined the wiring on the vehicle is horrible.on Nov 2nd my car hesitates to start and check engine light returns stating transmission malfunction. I brought the car into a shop and they thought to change the battery and pulled a code showing clutch position sensor in transmission. The passenger rear seat belt also has a malfunction. Im still paying on this vehicle and still have 11000 to go. Every year there is a constant issue. Im not covered under the warranty and when I was at the dealership stated the car didn't need work and wouldn't repair it. My biggest fear is driving with my children and the car stalls while turning and someone getting hurt. Ive spent thousands of dollars on this vehicle for the same issues within this transmission and Ford doesn't want to fix it.

- Gastonia, NC, USA

I was driving about 40 mph on a city street when the warning message "transmission not in park" flashed and the speedometer went to zero. I pulled over and put the car in park and everything shut off. I was able to restart the car. I have had all factory recalls replaced and most recently the catalytic converter replaced as well.the check engine light or any other warning lights were not on when this occurred.

- Alexandria, VA, USA

The contact owns a 2012 Ford Focus. While driving 20 mph or less, the vehicle shuddered and jerked. Also, the transmission warning indicator was illuminated. The vehicle was taken to miller Ford Lincoln (1596 NJ-38, lumberton, NJ 08048, (609) 261-7836) where it was diagnosed that the transmission control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and provided case number: 3193737765. The contact was referred to NHTSA. The failure mileage was 130,000.

- Willingboro, NJ, USA

The contact owns a 2012 Ford Focus. While driving with the accelerator pedal depressed, the vehicle jerked, lost power, and the check engine warning indicator illuminated. The contact pulled over, turned the vehicle off and on, but the vehicle failed to resume normal operation. The contact attempted to shift into reverse, but was unsuccessful. The contact was able to drive at low speeds. The vehicle was taken to glenn bush Ford (619 1st St, apollo, pa 15613, (724) 478-4113) where it was diagnosed that the transmission failed. The vehicle was not repaired. NHTSA campaign number: 13V523000 (power train) was referenced. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,740.

- Apollo, PA, USA

During my driving, the engine accelerates by itself and lost power, no gear shifting during driving, I only can drive it at a max of 1500 RPM a go no higher than 35mhp. Transmission dtc P073A, P074A.

- El Paso, TX, USA

The contact owns a 2012 Ford Focus. While driving 30 mph, the brake pedal was lightly depressed and the vehicle jerked violently. In addition, the transmission malfunction warning indicator illuminated. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 185,707.

- Baltimore, MD, USA

Vehicle came out of gear in a stop light intersection while turning left. An accident was narrowly avoided. The tcm had been replaced two days prior. I returned the car to the dealership that replaced the tcm, they kept the car for five days, stated they could not reproduce the failure, and refused to take further action. I feel the car is unsafe and Ford is refusing to address the problem. Historically, we have had five clutch packs replaced and at least three tcm's. furthermore, this vehicle has been in the shop for transmission repair more than 60 days in the past five years.

- Bluff Point, NY, USA

My girlfriend bought this car and we believe has a duel clutch issue and all the Ford garages we take it to say there is nothing they can do about it only has 50,000 miles on it. She spent her hard earned money on it and makes my heart ace to know that she had to drive around with her car like this we need help !!!

- Latrobe, PA, USA

This was a recall already that is hazardous to all drivers on the road includong the driver. The car will stall, studder, and give no power when pulling off. I cant understand how something so dangerous that also cost me my life would have a limited warranty on a saftey recall. This should be a lifetime warranty on this. Because they caim to fix the issue but if it continues to break down after 2 months 3 months. Why is their a limited time frame on safety recall and the saftey of drivers and the owner.this has caused accident to others. Because when a recall is done. You believe the issue is fixed. It should continue to have the same problem. Then the limited warranty is up. Now you're stuck with a safety hazardous car that is dangerous to put on the road. Please help. I did stall on the road I had to get the car towed. I was stalled due to this recall. Now it's happening about. Drivers safety shouldnt have a limit this other incident occurred due to their warranty not holding up with keeping the roads safe. The same safety recall is now starting to cause road hazardous issues again that will be unsafe for the road and myself. The cars not even 10 years old.

- Dothan, AL, USA

While in columbus, Ohio, caught in heavy traffic, uphill, a red "transmission malfunction!" light went on, and the car immediately started shuddering and lurching forward. I was only going 5 - 10 mph in traffic, but the car was also shaking and when I came to a full stop the rpms would go up and down

- Columbus, OH, USA

I had an extended warranty on my 2012 Ford Focus. Transmission. It is still way under mileage only 50,000 on my car. Just recently had a problem with my car and it has to do to defaults in the cluth. My my car is at the Ford dealership in williamsburg right now waiting on Ford headquarters to decide if they are going to cover the expenses or not. My warranty expired 2 months before this happened. But still way under mileage on warranty. I took it to Ford dealership in williamsburg va they said the cost to me would be $1,600. They said they were contacting the main headquarters to Ford about this matter to see if they will pay for this since they knew there was a problem in these cars when they sold them. Waiting on response from headquarters at Ford to see 8F they are going to cover the cost. I feel they should. This happened while driving it the gears slipping. That's why I took it to the shop. It's at williamsburg Ford dealership as we seek waiting on Ford to get back to them and if they are going to pay for the clutch to be replay ed in my 2012 Ford Focus.

- Williamsburg, VA, USA

The contact owns a 2012 Ford Focus. While driving, the contact heard an abnormal winding noise. There were no warning indicators illuminated. The vehicle was taken to uptown Ford Lincoln (2111 N mayfair rd, milwaukee, wi 53226, (414) 771-9000) where it was diagnosed that the transmission module needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and provided case number: [xxx]. the failure mileage was 94,000. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wauwatosa, WI, USA

The contact owns a 2012 Ford Focus. While driving 40 mph, the vehicle began to delay and hesitate. Also, the check engine warning indicator illuminated and the vehicle would not exceed 30 mph. The vehicle was taken to an independent mechanic who stated that the transmission needed to be replaced. The contact called columbiana Ford (located at 14851 South ave, columbiana, oh 44408, (330) 482-3831) and was made aware of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 90,000.

- New Middletown, OH, USA

Car shutters and stalls. Not much power. Had tcm repaired and the dual clutch multiple times.

- Anderson, SC, USA

The contact owns a 2012 Ford Focus. While driving 60 mph, the contact heard an abnormal noise. There were no warning indicators illuminated. The noise continued when the ignition was turned off. The vehicle was taken to lithia Ford Lincoln of boise (located at 8853 w fairview ave, boise, id 83704, (208) 398-2106) where it was diagnosed that the electronic system/transmission and acm cord from the steering wheel to the radio needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 129,000.

- Boise, ID, USA