The contact owns a 2012 Ford Focus. The contact stated while driving approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before responding as intended. The contact stated that several unknown warning lights were illuminated. The contact had taken the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the hesitation occurred at various speeds, with an abnormal whirring sound coming from underneath the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000.

- Riviera Beach, FL, USA

Transmission shudders and struggles to shift gears due to sticking clutch. This causes a dangerous delay in transmission engagement. (Numerous occasions without specific dates.) I have previously had the TCM reprogrammed multiple times.( 8 or 9 times) The car still does not drive properly. I have brought it in to 2 Ford dealerships to have the Ford customer satisfaction program completed. Both dealerships refused to honor the Ford CSP. (Five Star Ford of North Richland Texas and Southwest Ford of Weatherford Texas)

- Fort Worth, TX, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle was losing motive power. The contact was able to exit the highway and stop the vehicle. The contact turned off and restarted the vehicle and was able to regain vehicle functionality. The contact stated that the vehicle was taken to a local dealer who diagnosed the vehicle. The contact stated that the vehicle was repaired; however, the contact was not notified of the cause of the failure. The contact stated that the failure reoccurred. The contact stated that the vehicle was taken back to the same dealer several times and the contact was advised that the vehicle was repaired; however, the failure reoccurred. The contact received a postcard from the manufacturer for two manufacturer recalls for the TCM: (14M02) and Canister purge valve (24N07); however, after calling the dealer, the contact was informed that the vehicle was no longer covered under warranty for the manufacturer recalls. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 91,000.

- Fort Worth, TX, USA

The contact owns a 2012 Ford Focus. The contact stated that upon the depression of the accelerator pedal, the vehicle hesitated and jerked with several unknown warning lights illuminated. The vehicle was towed to a dealer and was diagnosed with a defective motor mount. The vehicle was then taken to an independent mechanic and was diagnosed with a defective transmission. The contact was informed by the independent mechanic that they did not have the tools to repair the vehicle. The vehicle was taken back to the dealer and the contact was informed that the TCM (Transmission Control Module) was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.

- Bowling Green, KY, USA

The contact owns a 2012 Ford Focus. The contact stated that the transmission was slipping, shuddering, and jerking when attempting to accelerate at various speeds and during the initial start-up. There were no warning lights illuminated. The contact researched online and found it to be a known issue with the transmission control module failing, The vehicle was taken to the dealer, approximately 18 times in total, who were unable to diagnose the failure. The control module had been replaced and adjustments had been completed multiple times however the failure had persisted. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 5.

- Monessen, PA, USA

The contact owns a 2012 Ford Focus. The contact stated while his wife was driving at an undisclosed speed and attempting to accelerate up an incline, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway and the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.

- Urbandale, IA, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted, with the check engine warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,242.

- Manchester, NH, USA

The contact owns a 2012 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at various speeds, the contact had to manually shift the gear shifter to neutral and then to drive even though the vehicle had an automatic transmission. The vehicle was taken to the dealer who informed the contact that the transmission had failed and needed to be rebuilt or replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,971.

- Dawson, GA, USA

the transmission is stuttering/slipping when accelerating. it's dangerous when getting onto the interstate trying to get up to highway speeds of 70mph and your transmission isn't shifting the way a automatic transmission should shift. then when letting off the gas and gradually applying the breaks the transmission will downshift to many gears and increase your rpms dramatically, and then sometimes when you think your car should downshift going down a steep hill the car seems to stay in a high gear which then your car picks up speed and you have to heavily use your breaks to slow down hoping your car will downshift to a lower gear to help slow your car down to the safe speed limit. Ford says they'll have to diagnose the car first to see if it's the transmission control module. if it's not then I gotta pay $200 for the test. I find that [XXX] cuz im not getting the warning on my console about my transmission acting up or overheating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ashland , NH, USA

On highway with my 18 month old and as a cat merged on ramp I signaled and moved to left lane. I had to move and quickly so that another fast car would not hit me in the rear end where my baby was seated in car seat. In only the 3 seconds I had to make decision which hit would be better for me and my child, my car stuck in the lower gears and I could not speed up to move out of way or pass vehicle parallel my car was losing speed rather than gaining when I pushed in gas to floor

- St. Joseph, MO, USA

Transmission becomes jerky and fails to shift.

- Wiggins, CO, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered and stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission clutch bearing needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown class action lawsuit. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 55,000.

- Middle River, MD, USA

The contact owns a 2012 Ford Focus. The contact stated that the vehicle was serviced under the NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), and after picking up the vehicle, the vehicle shifted into park and inadvertently stalled, almost causing a rear-end collision. The contact also stated that the navigation system and the lights were not working as needed. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 15,000.

- Spirit Lake, ID, USA

The vehicle shudders Jerks and feels like it shifts hard I-??ve been doing my research I just bought a car with a defective transmission year 2012-2018 I would like it repaired it-??s not fair that I-??ve spent all my money on this car and it-??s a lemon by ford

- Heflin, LA, USA

There-??s a recall for my transmission but my clutch which is also the cause of my transmission failing and overheating and also stopping in its own in the middle of traffic is a major safety issue that Ford says they don-??t have a program for and stated that they can-??t fix my transmission due to in the recall it doesn-??t mention clutch being repaired. I have the paperwork stating that I need my transmission rebuilt but Ford couldn-??t do it due to the clutch not being in the recall but of course I was out of $200 just to get a diagnosis and risk the chance of driving to the Ford company and back home to get my car diagnosed which my car stopped on me once going to the Ford dealership and had to pull to the side due to transmission overheating safety popping up on my dash and saying wait 5 minutes. Today 7/12/24 after picking my car up from Ford I had to manually reset my transmission in order to drive back home which is what I-??ve been previously doing every since having this problem my car dash alerted me that my transmission was overheating within driving it for only 2 minutes and just automatically shut down on me in the middle of the intersection. There-??s no way for me to put my hazard lights on due to car shutting I had to hurry up and jump out of my car to direct traffic to go around me. Had to wait at least 10 minutes then reset my transmission and tried driving back home but again my car shut off without warning me this time. I feel like Ford isn-??t any help when it comes to an issue like this cause this really is a safety issue what if the car behind he wasn-??t paying any attention and crashed my rear end even though they-??ll be at fault. What if this situation would-??ve happened on the highway when traffic is really busy going 70 miles per hour? This is something that needs to be added in the Ford recall program as well with the transmission. Now I-??m stuck w/out a car with no job due to not having a reliable person to take me to and from work while my car won-??t run

- Cape Girardeau, MO, USA

The contact owns a 2012 Ford Focus. The contact stated the while driving at various speeds, the vehicle lost motive power and stalled. Additionally, while attempting to drive uphill, the vehicle rolled backwards. During the failure, the message "Transmission Overheated" was displayed. The vehicle was taken to the local mechanic who diagnosed that the clutch was faulty. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 199,152.

- Cape Girardeau, MO, USA

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission hesitated and then jerked into the intended gear. In addition, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed clutch failure. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 70,000.

- Greenwood, AR, USA

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted but the vehicle was unable to be shifted into gear. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the clutch. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 124,000. The VIN was not available.

- Grand Rapids, MI, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the "Transmission Overheating, " message was displayed, after which the vehicle inadvertently lost motive. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the clutch packs. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 165,000.

- Leominster, MA, USA

The contact owns a 2012 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that when the vehicle was started and the gear shifter was in reverse, the vehicle would not reverse(R). In addition, the check engine warning light had been illuminated before and remained illuminated after the transmission replacement in June 2023. The contact stated that the transmission had been replaced by the previous owner also. The vehicle was towed to the dealer where it was diagnosed with a failed transmission clutch and actuator and the transmission clutch and actuator needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 200,000.

- Ashland, AL, USA