10.0
really awful- Crashes / Fires:
- 30 / 3
- Injuries / Deaths:
- 15 / 2
- Average Mileage:
- 59,417 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford Focus. While driving 15 mph, the transmission malfunction warning indicator illuminated and the vehicle stalled. The contact powered off the engine. The vehicle was restarted, but the failure recurred and the vehicle moved slowly. The contact called ciocca Ford of quakertown (321 S West end blvd, quakertown, pa 18951, (215) 536-8600) and scheduled a diagnostic appointment. The vehicle was towed to ciocca Ford where it was diagnosed that the clutch, gasket cylinder, tie rod, in and out lug nuts splash guards, gasket valve cover, lower control arm and bushing, oil pan gasket, pollen filters, air filter element, all four tires, wipers, and the battery cable negative and positive needed to be replaced. The vehicle was not repaired due to the repair fees. The VIN was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The approximate failure mileage was 9,664.
- Bethlehem P, PA, USA
While driving, my car started to stutter when shifting. I was minor at first. And I just assumed I was due for an oil change. I got the oil change and the problem still got worse. I would drive 5 blocks down the road (highway or city street) and my car would tell me that the transmission was over heating and to pull over safely. If I tried to go uphill while driving, my car would just not have enough power to make it and would just roll backwards no matter how much gas I gave it. I took the car in for 2 recalls, thinking maybe one of them was causing the issue. Problem still persisted after those were fixed. I also replaced the tcm and had it programmed to no avail. Now Ford is telling me it's an issue inside my transmission. I believe my car is finally catching up and having the issues all the other Ford Focus/ fiestas with the dct we're having. But of course my car didn't start to have issues until after the warrantied mileage. The Ford dealership has been absolutely no help. Not a single mention of the fact that all Focus' from 2012-2014 or so have had the same issues
- Bryan, TX, USA
The Ford Focus transmission/clutch system is dangerous to both the operator and other drivers on the road. All Ford Focus/fiestas with the dps6 transmission systems should be immediately recalled and removed from United States' roadways. The owners of these vehicles should be reimbursed the cost they paid for the vehicles at the expense of Ford Motor Company. The inconsistencies in acceleration and maintaining gear are endangering lives. The longer these models stay on the road, the more likely they are to fail. Since Ford is no longer replacing/repairing these issues, people are being forced to drive defective cars that can fail without any notice. Please do the right thing and recall these vehicles immediately. My vehicle has had the clutch system replaced 5 times in only 62,000 miles. The transmission is now slipping again but Ford refuses to repair it further. I am now driving a vehicle that is considered dangerous.
- Beaverton, OR, USA
19S22 recall. I was driving home from port huron to clinton township. My car went from 70 mph hour on the freeway to 35 mph. Absolutely no warning. I cannot accelerate more than 35 mph. The very next morning I brought my car into the Ford dealership at 9 mile in harper because the same problem had occurred months before in May. I told her that same thing happened before my car is not accelerating my RPM shot up and I cannot go anywhere so she asked me to bring it in I did I asked her about the outstanding recall on the car she told me that her guys forgot to look at it. Ford had my car for a week I lost my job and I also do lift on the side so I'm out $1200 just in the week. They called me, and said itll cost around $2K for the clutch system. That's funny because I don't use the manual side of the car but apparently it's built into the transmission. So again I asked about the recall. It clearly states on your website that if Ford has to do the recall and there's any other repairs that need to be done with for the cause of all of this that the parts and labor are free. They charged my dad's credit card $1938.78. I asked her again but there was a recall down on the car she said oh well we did the recall and that was for the purge valve I said ok well where is that located she told me was in the engine so you didn't do the recall 1st you just went straight for the clutch? then you're telling me that had nothing to do with it well how do we know now after he took the 2000 and even admitted that you didn't do the recall 1st gear went straight to the clutch system so if you wouldn't did the recall 1st I wouldn't have been out $2000 if you just did your job. Then I pick up the car. And the same thing happened again, and the check engine light came on. So again I had to drop it off.
- Clinton Township, MI, USA
Still having issues with the transmission, shuddering in lower gears, jerks and lunges. Sometimes the RPM's fluctuate. Also need to bring back in for service for the fuel gauge.
- Porterville,, CA, USA
The contact owns a 2012 Ford Focus. While driving various speeds, the vehicle stalled. Also, the vehicle hesitated and the steering wheel seized. The vehicle was taken to an independent mechanic where the contact was informed that the rack and pinion needed to be replaced. The vehicle was also taken to Ford of murfreesboro (1550 nw broad St, murfreesboro, tn 37129, (615) 713-1436) for unknown repairs to the transmission. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 100,000.
- Smyrna, TN, USA
Had a 2012 Ford Focus, that went into world Ford here in pensacola, Florida five times due to the transmission issue. It had staled out on us in the middle of a very busy intersection, with our two grandchildren, seating in the back... they are very dangers cars.
- Pensacola, FL, USA
The transmission shudders while accelerating and once it is hot, the transmission slips really bad and goes into neutral
- Sacramento, CA, USA
After multiple transmission visits the vehicle is guzzling gas, still shuddering with a lack of power. We primarily only drive my wife's truck so we don't get stranded.
- Canoga Park, CA, USA
I have already had to take my Ford Focus 2012 SE..I have already had my car checked out for the transmission and I feel like it's still running poorly I can hear the transmission still getting stuck and the words transmission failure has appeared on my dashboard... now the fuel gauge is definitely not working...have invested too much for this car already as I am leasing and I have paid 3xs the amount the car is worth...and now afraid anything can go wrong while driving the car....what can I do?? seems no one has anything to help me...I have always trusted Ford...now what...am I to die in the car before it will be replaced...I have paid too much to worry like this...my family will not let it go if anything happens to me as a result of these recalls that do not get fixed...I'm going back to the dealer and see if they will honor what you say...I feel like no one is caring about the state of my transmission which is still not right. When I drive on high ways it revs toll hits right gear and pulls constant on regular city streets..please tell me what to do...I don't feel safe in my own vehicle...not anymore..please help I'm 54 and do not have means to start again...please help me.
- Bethany, OK, USA
Have taken my Focus four times to Ford. Twice for the shuddering the car was doing to tucker Ford in brunswick me. And now twice to rowe Ford in auburn, me. Where a new clutch was put in and now the module that controls the clutch needs to be replaced and Ford will not cover. They want $950 to do the work and I may get my money back in the settlement. The car has been there for a week and a half. I have taken pictures of the code from the car and all repair records since I filed with the settlement group. Ford is making things even more difficult to deal with any clutch issues. They even admit the issues and do nothing at the dealership. They are waiting for the customer top get made and just pay for the repair so that they may not have to cover it in the end. The code that came up is transmission malfunction service now and no hill asst.. I was driving on a flat road.
- New Gloucester, ME, USA
2012 Ford Focus. Consumer writes in regards to issues with transmission. The consumer stated days after having the recall repair 19S22 completed the vehicle began to shudder.
- East Brunswick, NJ, USA
Vehicle stalls during acceleration, will not shift into reverse, skipping and shifting hard when driving, cuts off during driving (especially upon downshift) vehicle has a Ford extended warranty to 100,000 miles or 10 years to replace the tcm. Dealership refuses to make the car safe because they say it is not a recall.
- Lawrenceville, GA, USA
Transmission shudders, especially on acceleration. The vehicle stopped on me recently; it took me about 10 tries before it finally let me move it out of reverse and put it into drive
- Northridge, CA, USA
The contact owns a 2012 Ford Focus. The contact stated that the vehicle hesitated at the stop light. There was no warning indicator illuminated. The contact called ganley Ford West at 216-941-9800 (located at 16100 lorain ave, cleveland, oh 44111) and was informed that letters were sent out approximately five years ago and that the warranty would have covered the failure at that time. The technician stated that the warranty was currently expired. The failure recurred several times. The manufacturer was made aware of the failure and did not confirm that a letter was sent to the contact. The manufacturer stated that the warranty was expired. The vehicle was not diagnosed or repaired. The failure mileage was approximately 59,000.
- Lakewood, OH, USA
The transmission shudders and slips on acceleration from stops. The transmission malfunction light is on and it will not shift. Vehicle jerks when shifting.
- Roseville, CA, USA
Canister purge valve recall (cpv) and prior powertrain and PCM recall issues. History involving powertrain, PCM and cpv. Check engine light (cel) came on a few years ago and the car could not restart. Could have had an accident. Recently, in the summer 2019, cel on and gave a code about faulty catalytic converter when I spent $106 at green Ford to read and diagnosis the code. The light went on and off and on September 8, 2019, the car stalled and/or would not start back up many times when the cel was on. The car would not crank the next morning, twice, on the way to green Ford, and waiting on recall to be performed. The car has 151,000 miles and is a one owner vehicle. The powertrain, PCM and this current issue has been the only issues that seems to be connected.
- Mcleansville, NC, USA
The engine dies while driving and now will crank but won't start. The transmission shutters when taking off from a start.
- San Juan Capistrano, CO, USA
Car hesitates and shudders before pulling off from a complete stop. Create a tin rattling noice when make turns too fast. The hesitation is too dangerous.
- Smyrna, GA, USA
- Las Vegas, NV, USA