10.0
really awful- Crashes / Fires:
- 30 / 3
- Injuries / Deaths:
- 15 / 2
- Average Mileage:
- 59,417 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2012 Ford Focus. Within two weeks of purchasing the vehicle, it failed to start and the key was not recognized in the ignition. Also, the 6 speed automatic transmission failed to shift appropriately and the contact had to turn the vehicle off and back on due to the failure. There was also a sudden loss of eps and the steering assist fault warning indicator flashed. The vehicle became difficult to steer intermittently. The dealer (dave knapp Ford Lincoln, 500 wagner ave, greenville, oh 45331, (800) 717-3673) was unable to diagnose the cause of the failures. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages) and two manufacturer service campaigns (transmission clutch shudder/transmission input shaft seal - 14M01, transmission control module extended coverage). The failure mileage was not available. Parts distribution disconnect. Updated 08/03/17
- Greenville, OH, USA
I was driving the vehicle on the highway and suddenly the transmission failed and the car speed dropped suddenly from 70 M/H to 30 M/H. the car behind me almost hit me.my kids and I were very close to die. Called Ford and told me there is a recall on the transmission. Took it to the dealership and they said my car is covered by the extended warranty but they don't fix it because it's a salvage title. They said this recall program doesn't fix salvaged vehicles. Few weeks before they fixed the door latch because there was a recall on it. They never mentioned salvaged vehicles. What salvage title has to do with the transmission. I understand if the car was hit at the transmission site, then you don't have to fix it. However, if a car was hit at the door or had hail damages and the insurance company changed the title to salvage, why don't you fix the transmission? Ford people don't care if I or my family die on the road because of their fault. All what they care about is to save few dollars. Please investigate this issue and see how they can put unrealistic terms for the recall. How come the company makes fatal mistakes and they still put their rules what to fix and what not to fix. I'm asking you to investigate this recall program. I'm asking you to watch the recall program and make sure that these companies are making vehicles to take us places not to take us to hell.
- Fort Worth, TX, USA
When taking off from a dead stop there is a slight shutter feeling. I proceded to google this issue and its a very common issue with these cars. Dont understand why there is not a recall. The dealershp told me its a bad clutch in the automatic transmission. Why would that be the consumers fault? I have a receipt from them stating that with a charge of $50 I had to pay also.
- Martinsville, VA, USA
The car would get shaky at times when driving, and then yesterday, it wouldn't go into reverse. Later, I tried to start it, and it wouldn't start. I disconnected the battery and reconnected it, then the car started and went into reverse. Later, it went into reverse, and then it wouldn't go into drive. It has an automatic transmission. I took it in and was told it needs a whole new transmission. Apparently this is a common problem with these vehicles. The vehicle was not in motion when this happened.
- Okc, OK, USA
The contact owns a 2012 Ford Focus. While at a stop light, the vehicle jerked violently and the service transmission warning indicator illuminated. The contact stated that the vehicle had been repaired five times per the same recall for the clutch pack assembly failure. The vehicle was not repaired this time. The manufacturer was notified of the failure. The recall information was not provided. The approximate failure mileage was 103,000.
- Cedar Bluff, VA, USA
Our family took part in the recall campaign that was due to defective transmissions Ford sold previously. (this campaign was not easy to discover). The car would stop in the middle of traffic randomly, and still does after the dealership applied the fixes Ford suggested. My mother experienced total power loss twice and was almost in two accidents because of that. (the problem still persists). There are only 54,000 miles on the car and it is in great physical condition.
- Lawrenceville, GA, USA
The contact owns a 2012 Ford Focus. The contact stated that there was a progressing failure with the transmission clutch. The vehicle was taken to the dealer more than five times, but they were unable to replicate and diagnose the failure. While driving at highway speeds, the vehicle independently reversed while being operated in the drive gear. The vehicle was unable to be driven due to the failure. The manufacturer was notified. The approximate failure mileage was 79,000.
- Roswell, GA, USA
Car was parked. Started the car and put it in reverse to pull out of parking spot. The car rolled forward, the steering locked and all brakes became disabled. Had to open door and roll out of the moving car because it was headed for a lake. The ground flattened out and car stopped.. started car and everything worked normally. In addition, it will roll backwards while in drive on a very slight incline. This car is dangerous. Ford: Do the right thing before someone is killed.
- Granville, OH, USA
On 10/23/2015 at 51,289 miles, I took the car in because the car intermitterly would not start & when taking off from 1st to 2nd gear, it was jerky. I would have to let off the gas. I also experienced a rubbing & scraping sound that I found out is what they said was the transmission clutch shuddering. The clutch & tcm (transmission control module) were replaced under the Ford technical service bulletins tsb15-0120 & tsb-15-0121. On 10/12/2016 at 71,906 miles, I took the car back into the same local Ford dealer for shuddering again. They replaced the clutch again & reprogrammed the PCM/tcm & preformed an adaptive learn procedure. I still experience a grinding sound mainly while turning, but have been assured that it is normal & not an issue. My most recent issue is my airbag light came on stationary (no flashing). I currently have less than 80,000 mile on the car. I took it into my local Ford dealer & the car gave code dtc B00C2-11-ocsm (right front seatbelt retractor assembly shorted). It will cost over $700 to replace!!! I was told if I am in an accident where the airbags need to deploy, they will not deploy......none of them! less important problems I've experienced is the manual lumbar in the driver seat broke & the "beauty ring" around the headlight switch cracked. Ford does not sell just that piece. You have to buy the whole cover that also goes around the air vent right above it even though they are separate pieces clipped together, which is $45.
- Belton, TX, USA
1 the power steering stops working and hard to steer 2. the transmission shutters after getting it repaired for the third time
- Winter Springs, FL, USA
I'm currently on my 4th powershift transmission. I get a new one installed yearly due to unsafe driving hazards it causes. Jerking, hesitation, rolling backwards on slight inclines. Several times while driving at highway speeds the powershift transmission slipped out of gear and I had no speed control. Very scary! Ford keeps installing a new transmission but, it never fixes the problem. They did increase my warranty to 100,000 miles. I intended to keep this car for my teenage daughter when she starts to drive but, I would never trust her life with this car. I can't trade it in because all dealers know this car is a lemon.
- Moseley, VA, USA
2012 Ford Focus SE 65K miles: Automatic transmission stops suddenly loosing power and can cause an accident when you go on the highway or on busy street. Shift gear get lost and speed, velocity and acceleration decrease. Wheel bearings make a lot of noise on the rear tires like if they going to fly out of the car. Radiator have a hair line crack so is leaking coolant. Note: The car is well maintained and have all maintenance made on time. No abusive driving. What happen Ford"?"😡 no quality at all!!!
- Charlotte, NC, USA
Vehicle was stationary when I turned the car on. Steering column locked up and the car started beeping and presented the warning "system check steering assist fault service required." This only happens when the vehicle is stationary and not in motion. In order to stop the above issue, I had to turn the car off and back on and then the steering would unlock.
- Carmi, IL, USA
My first issue with the vehicle is a malfunctioning horn and front passenger side window. Then the transmission failed on me while I was driving. I had to have the vehicle towed to the dealership for service. Ford replaced the transmission after having the car for about a month. The dealership said they also fixed the horn. But that is not the case. The horn is still not working. I don't use the horn much, but I realized how dangerous not having one can be last week. I had to signal a vehicle backing up into the main road in order to avoid a collision. Since my horn was not working, I had to swerve. The vehicle is back at the dealership for service. The vehicle has been there for 3 days and they still have not updated me on the status of my vehicle.
- Jersey City, NJ, USA
The contact owns a 2012 Ford Focus. While driving various speeds, a green and red light flashed on the instrument panel. The vehicle's downhill indicator illuminated without being activated. The vehicle revved and shifted into neutral. The contact stated that the vehicle eventually returned to normal. Other times, the contact would have to turn off the vehicle and restart it a few times until it returned to normal. The contact took the vehicle to the dealer, but the cause of the failure could not be diagnosed. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 71,000.
- Burgettstown, PA, USA
The transmission constantly shudders, shakes and grinds. Sometimes it won't even go into gear. It feels extremely unsafe.
- Auburn, NY, USA
Recently, on March 18, 2017 I was driving my car again on major roadway and all of a sudden the 'engine light' comes on in the car and the car comes to a complete stopped in the middle of me driving in which almost caused a major accident out of my control. I turned the car off and sat with my hazard lights on for a few minutes. I restart the vehicle in which the 'engine light' was still illuminated and the vehicle was barely moving upon acceleration. I was able to get it to Firestone complete autocare located at 7320 elgin St, philadelphia, pa 19111. I asked them if they could check to see what the issue may be with my vehicle. They informed me that the transmission control module appeared to be failing again and that I should take my vehicle to the dealer due to the past recall. I did extensive research on this dps6 automatic transmission. Although, the transmission is supposed to be automatic, it actually operates as a manual transmission. The car drives like a manual vehicle. This issue is extremely urgent and operation of this vehicle is extremely dangerous due to the fact that you do not know what it may do next. Also, due to the fact that Ford technicians continue to state that this issue is not fixable. At this point, I no longer want this vehicle and would like to know my options about full refund or option of another vehicle. I have also contacted lemon law in regards to these issues in which there are hundreds and thousands of others who have had the same issues with the same vehicle along with other models such as the fiesta. Consumers should be able to trust that a company would sell us a safe vehicle rather such a hazardous one. I am extremely concerned and am looking for an answer for my issues with this vehicle before this has to proceed to legal action.
- Philadelphia, PA, USA
2012 Ford Focus. Consumer writes in regards to vehicle transmission programming issues. The consumer stated the modular switch was replaced. The consumer stated the vehicle was at the dealer six times for the same transmission issue. The vehicle would not move, when he pressed the accelerator pedal.
- Toms River, NJ, USA
My 2012 Ford Focus has been nothing but a piece of junk. The transmission has been replaced 5 times. I continue to have problems with shifting, acceleration, lunging forward, hesitation, and overall performance issues on the transmission. The last transmission ( clutch system ) was installed by paul miller Ford in lexington ky. I reported problems with the same issues on the transmission. Each time I dropped my vehicle at the service center, I was told "everything looks good, we show everything is within parameters, no problems found." What a load of crap. I take it back for the same problem and oops, "we are sorry but the test we ran failed." You will have to pay to replace your transmission. When I asked it Ford has figured out how it fix the problem with the transmission, I received no answer, only that " we are so sorry about my transmission. I called customer service to open up a case (#cas11662039) and was basically told the same thing, " we are sorry, we don't have any programs that help pay for fixing your transmission, but hang on to your receipt and if there is a recall you can get your $ back." Also, paul miller Ford refuses to provide me with a list of parts installed on my vehicle each time transmission was replaced, thier computor would be having problems each time my transmission would be replaced. Why hasnt there been a recall on my 2012 Ford Focus if there is no way to fix the transmission?
- Lawrenceburg, KY, USA
- Tacoma, WA, USA