The contact owns a 2012 Ford Focus. While driving approximately 25 to 35 mph, the vehicle made a loud abnormal sound, the transmission spun, and the wheels did not engage. The contact turned off and restarted the vehicle, but the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the transmission software had to be updated. The software update was performed; however, the failure recurred numerous times. The approximate failure mileage was 28,419.

- San Francisco, CA, USA

Jerky transmission, car bucking not wanting to shift, slips into neutral and just revs, no start problems, service engine soon lights up, transmission overheat warning, transmission malfunction warning..tcm reprogrammed several times, transmission supposedly rebuilt (took appox. 6 weeks to get car back), control module replaced a couple of times.. after having a few days after repairs, service engine soon comes back on, no start problems occur again, transmission starts slipping again. Brought back to dealer on several occasions when they plugged into computer and no issues showed up. Last incident was 9/15/15 where module was replaced, picked car up on 9/17/15 and on 9/18/15 no start problem and service engine soon light back on and car is bucking.

- New Port Richey, FL, USA

Have had this vehicle at the dealership five times for transmission shudder. Also, one time, vehicle decelerated to 35 mph while driving on a 4-lane highway, and would not go over 35 mph. Dealership has reprogrammed computer four times, and replaced transmission control module once. Purchased this car used in December 2013. It had 15,000 miles on it at the time. Problem didn't appear during my ownership until approx. 20,000 miles, so vehicle doesn't qualify for Ohio lemon law which states the problem must show up during the first year or first 18,000 miles. I do not feel this car is safe, and am afraid to drive it on the interstate.

- Freeport, OH, USA

Purchased new and within 40,000 miles the clutch has failed two times and the transmission module has failed once and has had to be reprogrammed twice. The suspension makes loud noises on the front end whenever you hit any bump. I feel unsafe driving this car because it can lose the ability to accelerate at any time without warning.

- Hammond, IN, USA

Excessive shuddering/shaking upon acceleration, vehicle does not seem to have any power. On 8/28 I was stopped at light in drive and vehicle would not move, after changing gears I finally was able to drive it, a short time later vehicle would not move again in drive but the engine light came on, on the way to the dealership vehicle lost power and would only go 15 mph crawled to the dealer with emergency flashers. Dealer had the vehicle for 5 days and completed the software update program 15B22, since receiving the vehicle back I am still experiencing low power and shuddering. Have been rear ended tapped once because it doesn't have any power, very concerned to drive vehicle to to loss of power and excessive shuddering. Contacted Ford customer care and they did not have a sense of any long term fix to this issue nor does the dealership. Dealer states they are slammed with these vehicles every day.

- Dearborn Heights, MI, USA

I purchased the car used with 25,000 miles, shortly after the car began shuddering very badly and did not accelerate correctly. The problem progressed to a loud metal grinding noise, the clutch was deemed to be bad and replaced. Six months after the clutch failed again and was replaced and now a year later the clutch needs to be replaced again, making it the fourth clutch for a car with under 70,000 miles. Ford has extended the warranty so it is covered however the part is on back order for 4-6 weeks. Ford does not offer a replacement vehicle during this time. I do not feel safe driving this car with the transmission not working properly. This car also had the steering and suspension repaired within the first year of ownership.

- Derry, NH, USA

We received recall notification from Ford stating computer needed updated for the transmission/computer/clutch issues they are having. Had software update done. Fast forward to August of this year. Was driving car at highway speed and it started shaking badly, check engine light came on, car would only go about 30 mph. Took car to dealership under warranty and recall notice. Software was again updated. We were told to drive it and basically hope for the best. If check engine light came on again to take it back to dealership. Car still shuddered from stop while accelerating. 1 week later check engine light comes on and car won't go over 30 mph. Got the car home and it would not move in reverse. Called dealership. Car has been towed to dealership. Will most likely be without car for at least another week. This will make around 2 weeks total in past month without car. Ford's warranty is now 150K miles on tcm but only 100K miles on clutch with tcm is tearing up. Ford's roadside assistance runs out at 60K miles. Ford knows they have a major issue with these cars, and knows they will break down, not if they will, but when they will break down is the question. They make the consumer deal with all headaches of not having a car and getting it to the shop. It is extremely dangerous driving this vehicle knowing one minute you are at highway speed and the next at 30 mph. Ford is not doing everything they can to ensure safety. They are trying to repair as few as possible and as cheap as possible. As a long time Ford advocate I am beyond angry. I want the NHTSA to do their jobs as well and force Ford Motor Company to fix these vehicles and ensure their customers safety. Ford is responsible for all costs associated with this issue and needs to stand up, put their big boy pants on, and do the right thing.

- Lavonia, GA, USA

The contact owns a 2012 Ford Focus. While driving 65 mph, the check engine warning light illuminated and all the gears failed. The vehicle was taken to the dealer where it was diagnosed that the transmission computer failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

- Lake Ronkonkoma , NY, USA

Automatic transmission shudder, clutch problems, irregular shifting, hesitation while merging in traffic, ro# 87416, at delivery, ro 80261 1/13/15, RO103422 8/212/14 ro 131575 8/21/15 hill brake malfunction, continual re-programing of PCM and tcm

- Tampa, FL, USA

I have received my third service bulletin on my 2012 Ford Focus transmission.Ford just keeps extending the warranty on certain parts of the transmission.with so many things that can go wrong with this transmission I believe Ford should give a lifetime warranty for this transmission or replace them.had I any knowledge of these problems I never would have bought this car. Thank you

- Hopkinton, MA, USA

My wife and child were at a red light and when the light turned green and the gas pedal was pressed, the vehicle did not move only revved causing the man behind her to inch very close behind due to the light then honking his horn and yelling. In addition, after my wife and child returned home, I went to run to the store only to find that the vehicle does not turn over, not even sound like its attempting to as there is no noise when turning the key. I believe the vehicle does not recognize what gear it is in, thus will not start and has always had erratic shifting and lurching tendencies. I do not know what to do now, I have a family of five I support and no money to fix this. How am I going to get to work!!! I still have 5 years to pay on this...ughhh. Trapped

- South Glens Falls, NY, USA

I purchased this vehicle new. I have had my transmission replaced four times plus the original makes 4. I have had nothing but problems with the transmission. Paul miller Ford in lexington, ky has had parts ordered since 08-08-15. I was told it could take up to 3 months for parts to arrive. I asked for a replacement vehicle while waiting on parts. I was informed Ford Motor Co. Says there are no safety issues & my Ford Focus is safe to drive and denied a loaner vehicle. On 08-31-15 while driving to work, my vehicle stalled in the center lane of traffic, I could not accelerate. I was in fear of my life! my transmission light came on & stayed on for 2 days. My vehicle continues to miss gears, jerks, sputters, lunges & gears down. I explained to paul miller Ford what had happened after being contacted about replacement parts. Sorry, can't do nothing about that! how can this be a safe vehicle to drive" why hasn't there been a recall? are you waiting for lives to be lost"

- Lawrenceburg , KY, USA

The contact owns a 2012 Ford Focus. The contact stated that while accelerating from a stop, the vehicle hesitated and started vibrating violently. The vehicle was taken to the dealer. The technician diagnosed that the clutch needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 48,000.

- Durham, NC, USA

While driving down the freeway the car started to coast and engine went to an idle. The indicator for transimission position went blank. I was nearly hit by the vehicle behind me. The next week I was pulling out into traffic and it did the same thing and was almost broadsided by a delivery van. The car moved out into traffic and then stopped for almost 2 minutes. Later down the road it cut out on the highway again, twice more on a side street, and then again as I was near the dealership. I took it direct to the dealership where they performed a computer upgrade. I received no notice of this issue from Ford. I could have been seriously hurt or killed by this and now know it is a known issue at Ford. They need to address this issue for all owners of the vehicle as it happens suddenly with no warning.

- Tigard, OR, USA

The contact owns a 2012 Ford Focus. While driving 35 mph, the vehicle stalled and the transmission warning indicator illuminated on the instrument panel. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission module and seals needed to be repaired and replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000. The VIN was not available.

- Dayton, OH, USA

The contact owns a 2012 Ford Focus. While driving at 25 mph, the engine vibrated and the contact could heard a metal to metal grinding noise. In addition, the vehicle would roll back and lose power when stopped. The vehicle was taken to a dealer who diagnosed that there was a transmission failure. The technician cleaned the engine and replaced the clutch and rings, but the failure recurred. The manufacturer was notified of the failures. The failure mileage was 80,000.

- Adel, GA, USA

The contact owns a 2012 Ford Focus. While driving 60 mph, the vehicle stalled and the check engine light illuminated on the instrument panel. As a result, the contact ran over a concrete curb. The vehicle restarted after the incident, but failed to move. The vehicle was towed to the dealer, where it was diagnosed that the tcm short circuited and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 75,000.

- Troy, IL, USA

Early 2013, experienced daily violent "shuddering" while accelerating from a stop, going around corners and going up hills and any kind of incline. Ford service dept. Diagnosed my car on 8/28/13 as needing a new clutch which was on back-order due to high-demand. On 9/17/13, my clutch was replaced. Slowly the shuddering returned and March of this year (2015), it was again shuddering violently. On 3/26/15, Ford service dept. Diagnosed my car as needing the transmission to come fully out and be repaired. On 5/5/15, the transmission was removed and both input shaft seals were found to be leaking. The seals were replaced and the clutch assembly was cleaned. Almost immediately thereafter, the car started shuddering again and on 8/14/15 as I drove with my toddler in the backseat, the car started shuddering and lost power as I was exiting the freeway and an alarm sounded inside the vehicle with a message on the dash that read " transmission malfunction - service now". on 8/17/15, Ford service dept. Diagnosed the transmission needed to again be removed and repaired which is now scheduled for 9/15/2015. Please do not wait until someone dies before making Ford deal with this very serious issue. Many Ford Focus owners are losing power while driving on the freeway. This would be very scary, not to mention potentially very dangerous if this happened to me while driving the very busy L.a. freeways with my toddler to/from school/work every morning and evening.

- Granada Hills, CA, USA

I bought my car brand new and have had problems with the transmission within a month of driving it. The first time I took it in they reprogrammed the powertrain to fix shuddering and rollback as well as fixed the nameplate that fell off my car. The transmission seemed to shudder way more than before after this. The second time I took it in they repaired a leaky seal and reprogramed the powertrain control module. Since then it still rolls back on slight inclines but not as much. Also, my car still makes loud grinding sounds as well as shudders and hesitates at low speeds. I'm going to bring it in for a third time, because of the excessive shuddering, hesitation and is leaking transmission oil. Besides the transmission problems the quality of my car seems to be an issue as well, as water seems to collect inside the doors after it rains. This is very frustrating as this is my first brand new car and my first time buying a Ford.

- Cincinnati, OH, USA

On August 20, 2015, I was driving my Ford Focus on route 38 in Illinois; dashboard light came on indicating "malfunction transmission service now." Immediately, I visited the nearest vehicle service repair shop and requested that the serviceman check my transmission fluid. I just thought that maybe something happened while I was getting an oil change. The serviceman was very nice to check my vehicle at no charge. Serviceman said, there is an internal malfunction with your transmission. He referred me to a Ford dealership. Of course my first step was to check on line to verify if there were any recalls on my Ford Focus sel. I visited the following website (www.cars.com/recalls/Ford/Focus/2012/. the sight showed "NHTSA vehicle safety recalls. Recall number 13V523000 recall date: 10/30/2013. Component: Power train automatic transmission control module (tcm.PCM) on August 20, 2015 at 11:12 am, I contacted Ford customer service at (800) 392-3673. I told forest (customer service phone rep) the problem that I was having with my vehicle. He asked if he could place me on hold to check for recalls; the call was disconnected.. I call (800) 392-3673 again, I spoke to a customer service representative named gabriel. Gabriel informed me that there were no recalls on my vehicle. Gabriel said, Ford program has extended the warranty on my transmission and it is covered up to $150,000 miles. Why is Ford extended the warranty, if there are no problems with the transmission. Why wasn't this vehicle recalled for the power train? after all, NHTSA vehicle safety recalls did indicate that there was a problem with the power train. It has been my experience that power train do not usually require repair on vehicles with only 59,000 miles. Ford needs to immediately repair my vehicle or replace it at no charge.

- Bellwood, IL, USA