I brought my car in for the purge valve and fuel tank deformation recall. It was checked and determined to be fine; but 30-45 days after my check engine light came on and it began stalling when starting, especially after I would fill up my gas tank. The initial recall said it would replace faulty purge valves related to the recall but since my car was checked already that I had to pay for the repair. My spouse also has Ford Focus and his was recalled a second time for the purge valve but mine was not included in the second recall. I think it had been malfunctioning for years. After I paid for the purge valve replacement my mpg went from 26mpg to 32mpg on the same driving patterns I've always had.

- Oviedo, FL, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to (al packer Lincoln 1550 N military trl, West palm beach, fl 33409) where the vehicle was partially repaired under warranty. The contact was informed that the vehicle was over the mileage for the completion, because the vehicle had exceeded 100,000 miles. The manufacturer was notified of the failure however, the dealer information was confirmed. The contact referenced the failure to NHTSA campaign number: 18V735000 (fuel system, gasoline). The approximate failure was 132,000.

- Palm Beach, FL, USA

My car experiences stalled and dififficulty transitioning to start at stoplights. It stalls when I put gas in, as well.

- Wilkes-Barre, PA, USA

The issue I have is with communication from the manufacturer. Ford has complied with the law and sent me a hard copy letter in the mail. However, their online communication is not as good and is downright misleading. While logged into their website, you can access a recall portal and see if your vehicle has any open recalls. Currently, the information on this part of their website is false. As you can see from the first photo, the Ford website claims I have no open recalls. This information is not correct and is contradicted by Ford's own hard copy letter they mailed to me. In the second photo you can see that the NHTSA website also contradicts the Ford website. Considering that most people use online and digital services more frequently than physical mail, it is very importation this information is up-to-date. As I said before, Ford did comply with the law by sending me a letter in the mail. However, they failed to keep with the spirit of the law by not updating their website. This may be an attempt to purposefully mislead consumers into thinking there is nothing wrong with their vehicle. This type of incorrect information, whether done intentionally or incompetently, is dangerous to the public. Regulations should be modernized to require manufacturers to keep their digital and online information as up-to-date as their hard copy mailings. Thank you.

- Ridge, NY, USA

The contact owns a 2012 Ford Focus. The contact stated that after fuel fill up the vehicle would take several minutes to be started. The contact also stated that while driving at various speeds, the vehicle stalled without warning. The check engine warning light illuminated. The vehicle was taken to bohn Ford 3737 lapalco blvd, harvey, la 70058, and repaired under NHTSA campaign number: 19V515000 (fuel system, gasoline). The contact stated that after the recall was repaired the failure recurred. The vehicle was taken back to the dealer to be inspected. The vehicle was not diagnosed. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

- Folsom, LA, USA

My daughter has a used 2012 Ford Focus that has an outstanding recall for cpv problems. She has had two experiences where the vehicle loses power and she's unable to accelerate no matter how far she presses the gas pedal. Last week, 1/15/2019 the same issue happened on the freeway, while in motion, going approximately 65mph. Very dangerous! especially with fast moving traffic. She managed to get off the freeway and coast into a parking lot. We had the car towed to camelback Ford and we explained the situation and that after some research found there is an open recall on her car for a malfunctioning part/S that can cause the exact problems she's experiencing. They say okay, we'll get on it. Well, they called us today, 1/20/2020, a whole 5 days later, to say that she needs a new battery and other things like a wheel alignment and bearing replaced. No mention of the recall repair being done. When asked they said they couldn't repair because they were unable to replicate the problem or find a code for it. So needless to say, she's been without her car for 5 days and the recall repair wasn't even done, and they come at use for other "repairs". right now we are more concerned for the safety aspect of the car stalling out while in motion. After chatting with a Ford customer service rep., who by the way says repairs should be done whether the issue is detectable or not, we have to take it to a second dealer and hope they make the necessary repairs. We can do a wheel bearings and alignment once the more critical safety repairs are done.

- Fort Defiance, AZ, USA

Recall 18S32 was done 08/2019 no problem found 12/2019 fuel tank become deformed Ford will not honor the recall

- Sterling, VA, USA

On January 3, 2020 I had my car serviced by beau townsend Ford in vandalia, oh for recall number 18V735000. They replaced the canister purge valve. On January 10, 2020; while driving on the highway to nashville, tn my car stalled out which almost caused an accident. I then had to call for a tow truck to tow the car to my friends house. I then call the Ford company who told me to take the car to wyatt johnson in nashville, tn to be repaired. I had to pay for a tow to that dealership and upon inspection; they stated that the fuel tank, evap canister and fuel pump needed to be replaced and they are charging me $1366 to complete the work.

- Dayton, OH, USA

I have had to replace the same part multiple times. The tcm seems like it needs replaced almost every time I get an oil change. Every time my car gets fixed another problem appears. My car will not go in reverse right now, and has a misfire in cylinder 1 which I know the misfires happen often. But there is also a leak in the evap which happened right after my tank was fixed for the deformation of the tank recall. My transmission ticks, and the clutch plate needs replaced. I have an automatic Ford Focus but the car is constantly shuddering. The vehicle has the clutch shudder when I'm at a complete stop and I press the gas pedal. It doesn't matter if it's light or not.

- Amelia, OH, USA

The contact owns a 2012 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled without warning. The driver was unable to restart the vehicle. The vehicle was pushed into a nearby gas station to be diagnosed. The driver was informed that the fuel gauge was inoperable. The vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). Additionally, on another occasion while moving the vehicle from a parking space, the steering wheel became firm and difficult to maneuver. Metro Ford Chicago located at 6455 S western ave, Chicago, il 60636, (888)667-9088 was contacted by phone. The contact was informed that the vehicle was not subjected to a recall or a warranty. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 62,100.

- Chicago, IL, USA

The contact owns a 2012 Ford Focus. While the contact's granddaughter was driving 55 mph, the accelerator pedal was depressed, but failed to respond. In addition, the check engine warning indicator illuminated. The vehicle was taken to watermark Nissan of marion (3209 banterra drive, marion, il 62959) where it was determined that the power train control module needed to be replaced. The contact referenced NHTSA campaign number: 18V735000 (engine), but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 100,000.

- Murphysboro, IL, USA

My wife received a recall notice notice (19S22) in January 2019. Concerned, she took the vehicle in for inspection on 1/10/19 to prater Ford even though the vehicle was not experiencing any issue at the time. Prater for said nothing was wrong but insisted on reprogramming the PCM. As of recently, we are experiencing near stall during driving and trouble cranking and remaining cranked when refueling. Today (1/2/20) we tool the vehicle to prater for inspection under the recal. They confirmed the code P1450 (canister purge valve) was infact the problem related to the recal, however, they refused to perform the work because Ford denied their repair order request (#093013) citing the recall had already previously been servied. I called Ford and they confirmed. Therefore, when work wasn't needed they "serviced" the vehicle, however, when the real issue presented itself they refuse to repair the problem. We are concerned for the safety of the occupants, including our two children, as the problem can increase the risk of a crash. Also troubling, is Ford and the dealerships shady attempt to circumnavigate the recall by claiming work was done though it wasn't needed. We are hoping you can help or advise us in the matter.

- Calhoun, GA, USA

The contact owns a 2012 Ford Focus. The contact stated that the check engine indicator illuminated. In addition, the front driver's side wheel was wobbling. Furthermore, the engine stalled and the vehicle was pulled over to the side of the road. The contact had to restart the vehicle and the check engine indicator turned off and on. Thornhill Ford Lincoln (U.S. 119 North 500 Ford fairlane, chapmanville, wv 25508, (304) 855-8300) stated that there was no warranty coverage; therefore, the contact would have to pay for diagnostic testing. The contact received a recall notice for NHTSA campaign number: 18V735000 (fuel system, gasoline) and took the vehicle to the same dealer for the recall repair. The failure recurred after approximately one month. The dealer wanted to charge for another diagnostic test. The manufacturer was not notified. The failure mileage was 53,000.

- Chapmanville., WV, USA

Vehicle would lose motive power in long turning off/on ramps when fuel level got down to just above a 1/4 tank at first then as time progressed the same issue would occur in highway traffic. Narrowly avoided accidents on several occasions due to this. Vehicle never threw a code for anything, it would just stop running. I took vehicle in to dealer to perform manufacturer recall 18S32, they just reporgrammed it and gave it back. Problem got better at first but did not go away. Since the recall work another recall has come out and the level of fuel I need went from above 1/4 to above 1/2 a tank of fuel. When the fuel gauge reads 1/2 a tank the vehicle will take between 7 and 8 gallons of gas (the fuel levels on the gauge are wrong) this morning I lost motive power on the highway in traffic at low speeds with a full tank of fuel and it finally threw the code P00C6 twice, which after looking it up I identified this to be something along the lines of insufficient fuel pressure at the fuel rail. I plan on turning the car in to have the second recall for this issue performed in the next few days and, according to the recall from Ford, this should constitute replacement of several components in the fuel system. I want this on record before taking the vehicle in. This issue has been ongoing and has made me late for and miss work on several occasions.

- Deltona, FL, USA

The car stalled while driving. The engine shut off and unable to restart. Had it towed to autonation in tustin and are refusing to fix it because part of the power module is broken. They are trying to say it has been tampered with. Reprogramming the power module is part of the recall. We have been without a vehicle for 3 weeks now, as this happened on 11/22. It stopped while driving on the highway which could have caused an accident. The car is not drivable.

- Tustin, CA, USA

While in columbus, Ohio, caught in heavy traffic, uphill, a red "transmission malfunction!" light went on, and the car immediately started shuddering and lurching forward. I was only going 5 - 10 mph in traffic, but the car was also shaking and when I came to a full stop the rpms would go up and down

- Columbus, OH, USA

After going to my Ford dealer for the last 2 recalls that effect fuel system (last one was recall #19S22) my car was ok for a few months. Now that temps have dropped below 50 the same thing is happening. When accelerating, the car shakes and sputters as it tries to go and I get about 18mpg instead of my usual 27mpg.

- Westbrook, ME, USA

The contact owns a 2012 Ford Focus. While driving approximately 20 mph, the power steering suddenly failed. The contact was able to pull into a parking lot and park the vehicle. The contact stated that the vehicle remained in the parking lot. In order to move it, the vehicle would need to be towed. The contact called a certified mechanic who informed the contact that the repair was no longer covered under warranty. The contact was advised to take the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the dealer. The dealer was not contacted. The contact stated that the vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline); however, the part for the recall repair was unavailable. While the vehicle was stopped at a stop sign, the contact noticed a fuel odor. The contact called bob tomes Ford (located at 950 S central expy, mckinney, tx 75070, 214-544-5000) and was informed that the part for the repair was not available. The manufacturer was not contacted regarding the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 113,673.

- Mckinne, TX, USA

Car shutters and stalls. Not much power. Had tcm repaired and the dual clutch multiple times.

- Anderson, SC, USA

The contact owns a 2012 Ford Focus. While driving approximately 60-65 mph, the check engine warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the vehicle was out of fuel even though the fuel gauge read 1/4 tank of fuel. The contact was also informed that the fuel tank was deformed. The vehicle was not repaired. Liberty Ford parma heights (6600 pearl rd, parma heights, oh 44130, (440) 888-2600) was notified of the failure via phone and stated that the vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was informed of the failure and provided case number: Cas-24594302. The approximate failure mileage was 90,000. The VIN was not available.

- Parma, OH, USA