I'm writing to complain about how Ford handled the safety recall 18S32 / NHTSA recall 18V-735. When I got the letter in the mail that my car was recalled for this part that could cause the gas tank to collapse I took it to my local Ford dealership and they reprogrammed the valve, which to me is just putting a band aid on the problem and not repairing it. 11 months later the part failed and when I took it back to the dealership to have it replaced they charged me for the repair. After talking with Ford Motor Company they are telling me that this is their policy. My opinion is that the part should have been replaced on the first visit. This will cause safety issues if left with the faulty part on the car. Can you check into why Ford has such a policy in place ? thanks, scott

- Thomasville, NC, USA

Under Ford recall # 18S32 a fuel tank deformation may happen from the canister purge valve (cpv). My vehicle was only fixed with the replacement of purge valve and reprogramming the PCM; akins Ford invoice# focs439115' line J#3 on invoice. No where on the invoice does it say the fuel tank was inspected. I received car back and I had run out of fuel twice (with gauge saying atleast 50+ miles to empty) over the next few months. I have another recall for the door locks and after talking with dealership we agreed to schedule a date where as Ford could give a loaner car so that the dealership could address both issues. A week later I was told that the fuel tank is deformed and needed replacement but Ford would not pay for it?? I was given email that Ford will not go back to open the case about tank recall because they feel I am not a " long term value (ltv) customer" " fyi I and my family have bought several cars over the years and just because I haven't purchased a new one in the last 5 years and did just buy this car at beginning of 2020 ;but my brother in-law did at end of 2019.. " why should this matter when a safety issue; which it is still, where the car could stop running while in the highway because of the unsure status of how much fuel is left. There are several things online about this happening to other owners cars just stalling in the lanes.

- Epworth, GA, USA

This is about recall 18S32 fuel tank deformation recall I had this car in the dealership several times and my opinion this dealership is useless I run my VIN on this site and shows this recall has not been fixed I also have another issue that seems is being looked at by fmcsa the steering fault and the steering going out I personally had a close call when the steering went out and almost caused a wreck

- Ft.Smith, AR, USA

I have a 2012 Ford Focus seli I recently went to a Ford dealership to get my purge valve replace because I seen online that my particular vehicle was the same type of vehicle that the government had placed a recall on it because of the purge valve is becoming 40S I have the same issue and I tried to go to Ford to get it fixed they told me that since it was already fixed they can't fix the issue again no I only have the car for only nine months and within the nine months is became a became faulty. I need for to be responsible for replacing their defective device is that they fail to build properly

- Hinesville, GA, USA

Took my vehicle in for the recall on the door latches and they said everything was good and when L check the VIN on the NHTSA it states that recall incomplete. Also Ford had a recall my Ford Focus in my 2012 year about the evap L have had code P0456 in relation to P0456 evaporative emissions system - small leak detected. Ford supposely did a recall on this and supposely did work on my vehicle before L owned it, now it has same issue so L believe it was never changed out" I believe that recall was back in 2016 or 2017 or 2018"

- Newport News, VA, USA

2012 Ford Focus known to have transmission problems. Brakes rumble when being pressed. I am concerned about the safety of the transmission. I have seen that Ford has known about this problem. What is Ford doing to correct this problem

- San Diego, CA, USA

My wife bought this vehicle in June 2020, she has been having fuel system engine light codes coming on P0456 and P1450 L know there was a recall in relation to this and L understand the previous vehicle owner had the recall done on June 14, 2019 a year ago, I called Ford customer care and they are not willing to take care of it, it is not normal to have the issue come back after one year from taking care of it. I am asking the NHTSA to assist on this. Thank you

- Newport News, VA, USA

While driving on the freeway around 6pm and taking an on ramp onto another freeway the Ford Focus stalled mid-drive and would not accelerate anymore or switch to higher gears when the accelerator was pressed. The Ford immediately could not go any faster than first gear and luckily we avoided an accident by pulling to the side of the freeway on ramp into the vegetation since there was no shoulder. There was no noise or indication that something had happened to the vehicle. The engine light came on and the vehicle just stopped driving in the middle of driving at around 50mph. It would not drive backwards when put into reverse and would rev up to extremely high RPM when the driver tried to move forwards or backwards. Towed the car to the mechanic the next day and they ran a diagnostic that came back with 5 error codes including: P0805, P087A, P2831, P2836, and P2861. A pin point test was performed and found that the voltage was at a consistent 5 volts, so they cleared the codes and took the vehicle for a test drive and it was fine again. The vehicle has about 79,000 miles. Attached will be the mechanics form along with what they said are several codes for related recalls that were supposedly already fixed.

- Mesa, AZ, USA

The transmission shutters and shakes very frequently. Vehicle also periodically will almost stall while driving. Overall the vehicle just feels incredibly unsafe and unreliable while operating.

- Fort Gratiot, MI, USA

The transmission shutters and shakes very frequently. Vehicle also periodically will almost stall while driving. Overall the vehicle just feels incredibly unsafe and unreliable while operating.

- Knoxville, TN, USA

The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the vehicle jerked and stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an independent mechanic who was unable to diagnose the vehicle. The vehicle was towed to courtesy Ford of rome (101 us-411, rome, ga 30161) where an unknown recall repair was performed. The contact linked the failure to NHTSA campaign number: 19V515000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.

- Rome, GA, USA

When you depress the accelerator peddle the rpms max out.it will studder for a few second then the rpms will plummet to zero or one.the engine stalls while in motion.while operating the vehicle on a straight flat road.the rpms are all over the engine looses power surges and cuts out.when driving up hill or an incline the engine will loose up to half its power and the car will derastically loose accelerator power.the steering is irratic.it shakes and causes the vehicle to lurch.it is unsafe to operate on public roadways.since recall service I've had to return the car to the recall service provider.the car now has so many problems it sits in my driveway.since October I've paid full coverage insurance for a car the Ford Motor Company and sub sitiary companies of that company refuse to honor their re-calls and services stemming from those recalls.

- Spirit Lake, ID, USA

After receiving the recalls serviced by mike white Ford in cda Idaho.my vehicle is no.longer safe to drive.the 2012 Ford Focus that was perfect now stalls lacks power.the safety features no longer work.the car now has steering issues.since the recall work was done the car has sat in the driveway.it is unsafe for myself and others. When the car is in motion and you depress the gas paddle the rpms will race all the way up then plummit.while driving there is no power.when driving an incline or hill the gas paddle has to be pushed to the floor and still loses speed.the car shakes and the steering is erratic. One of the safety features in which the stereo mutes unless the seatbelts are clicked in while the car is in motion no longer works the Ford motor certified mechanics or technicians refuse to honor the. National traffic and motor vehicle Safety Act and the letter of recall concerning my 2012 Ford Focus that has under 60 thousand miles on the odometer.

- Spirit Lake, ID, USA

Engine light on and car shudders. Took to Ford a year ago and they replaced purge valve on a recall. Light went off and car stopped shudder for a couple of months then light came back on and car shuddered again. Took back to Ford but they said it had something to do with transmission or clutch and that other Ford Focus are having this problem. They said maybe I can wait until a recall happens. Meanwhile, can't drive my car it shudders and stalls while driving and now it is parked while I continue to make payments. :(

- Republic, MO, USA

The family has taken all three of our Ford vehicles to the same dealership for service since we purchased them and they have not taken recall action. The Focus not only has this recall but the shudder recall, that the dealer advised that it would cost us $1,500 because the recall requires clutch replacement. We received notices for the tcm, shudder/shaft seals, and cpv with no actions taken. The family's record is that our maintenance schedule has been consistent visits with the dealer's assigned return dates and nothing less. The family should not have to pay for a recall for that kind of money. That amount should be doubled and submitted to us as a down payment on a new Ford vehicle. We are not liking what sexton Ford told us though we have been nowhere else for maintenance except them since day one! now, we are being notified of nothing being done iaw what supposed to had been done already.

- Davenport, IA, USA

I brought my car in for the purge valve and fuel tank deformation recall. It was checked and determined to be fine; but 30-45 days after my check engine light came on and it began stalling when starting, especially after I would fill up my gas tank. The initial recall said it would replace faulty purge valves related to the recall but since my car was checked already that I had to pay for the repair. My spouse also has Ford Focus and his was recalled a second time for the purge valve but mine was not included in the second recall. I think it had been malfunctioning for years. After I paid for the purge valve replacement my mpg went from 26mpg to 32mpg on the same driving patterns I've always had.

- Oviedo, FL, USA

The contact owns a 2012 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to (al packer Lincoln 1550 N military trl, West palm beach, fl 33409) where the vehicle was partially repaired under warranty. The contact was informed that the vehicle was over the mileage for the completion, because the vehicle had exceeded 100,000 miles. The manufacturer was notified of the failure however, the dealer information was confirmed. The contact referenced the failure to NHTSA campaign number: 18V735000 (fuel system, gasoline). The approximate failure was 132,000.

- Palm Beach, FL, USA

My car experiences stalled and dififficulty transitioning to start at stoplights. It stalls when I put gas in, as well.

- Wilkes-Barre, PA, USA

The issue I have is with communication from the manufacturer. Ford has complied with the law and sent me a hard copy letter in the mail. However, their online communication is not as good and is downright misleading. While logged into their website, you can access a recall portal and see if your vehicle has any open recalls. Currently, the information on this part of their website is false. As you can see from the first photo, the Ford website claims I have no open recalls. This information is not correct and is contradicted by Ford's own hard copy letter they mailed to me. In the second photo you can see that the NHTSA website also contradicts the Ford website. Considering that most people use online and digital services more frequently than physical mail, it is very importation this information is up-to-date. As I said before, Ford did comply with the law by sending me a letter in the mail. However, they failed to keep with the spirit of the law by not updating their website. This may be an attempt to purposefully mislead consumers into thinking there is nothing wrong with their vehicle. This type of incorrect information, whether done intentionally or incompetently, is dangerous to the public. Regulations should be modernized to require manufacturers to keep their digital and online information as up-to-date as their hard copy mailings. Thank you.

- Ridge, NY, USA

The contact owns a 2012 Ford Focus. The contact stated that after fuel fill up the vehicle would take several minutes to be started. The contact also stated that while driving at various speeds, the vehicle stalled without warning. The check engine warning light illuminated. The vehicle was taken to bohn Ford 3737 lapalco blvd, harvey, la 70058, and repaired under NHTSA campaign number: 19V515000 (fuel system, gasoline). The contact stated that after the recall was repaired the failure recurred. The vehicle was taken back to the dealer to be inspected. The vehicle was not diagnosed. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

- Folsom, LA, USA