10.0

really awful
Crashes / Fires:
23 / 2
Injuries / Deaths:
25 / 5
Average Mileage:
85,634 miles

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« Read the previous 20 complaints

problem #741

Sep 042019

Focus

  • 79,000 miles
The power steering has been locking up on my vehicle intermittently... it happens when I start the car and sometimes when driving. The lights come on telling me that the power assist isn't working anymore. This is very scary to be transporting my family in this vehicle when there have been so many reports of this happening and no recall has been issued. Please address this immediately before someone gets seriously injured.

- Elk Ridge, UT, USA

problem #740

Sep 022019

Focus

  • 60,000 miles
Son returning to college noticed steering was becoming difficult to turn. Called me and I had him pull over and check his tires. Nothing identified. But when he tried to get back on the interstate the steering failed and he ran off into a grassy area. He again checked everything under the hood and under the car to try and determine what was wrong. When he restarted the car he received a warning light stating steering failure service required. Car was towed to dealership. Complete electronic steering module replacement required. $3000. A little searching found hundreds of complaints related to electronic steering failures on the Focus. Some Ford models have been recalled for the exact same issue. Why is the Focus been left off of these identical failure recalls" do people have to die to get Ford to do the right thing"

- Fredericksburg, VA, USA

problem #739

Sep 052019

Focus

  • 130,000 miles
Power steering does not engage at vehicle start. Received an error about the power steering system. Restart or wait a few seconds and it starts working. Seems to only be at power on, but if happened while driving, would be a safety issue. Has been happening for a few months, perhaps every 10th start. Dealer wants to replace entire power steering system at a cost of $2500.

- Ventura, CA, USA

problem #738

Aug 282019

Focus

  • 119,880 miles
Bought used from Ford dealer mid-May 2019. By last week in August 2019 the steering assist fault service required warning light came on when I started the car in the morning & lost power steering right away. Next time it ran fine, then went out again in town driving in residential area.just got into service center at dealership where I bought it & it needs $1900 of work, about $1100 in parts alone. As a new college graduate, I was hoping to have a car with no major repairs needed. Noticed other Ford car models around 2012 have had recalls due to steering & also numerous complaints for this year.

- Fairfax, MN, USA

problem #737

Sep 032019

Focus

  • 89,000 miles
Have seen 2 recalls for this vehicle involving the locks/latches, fuel problems, and steering wheel locked up twice today for no reason.

- Reno, NV, USA

problem #736

Aug 092017

Focus

  • 90,000 miles
Electronic steering failed car went into safety mode. This seems to happen alot why is there no recall for this was driving down the road and steering failed thankfully only going 35 or this could have been catastrophic

- Marana, AZ, USA

problem #735

Aug 252019

Focus

  • 100,000 miles
The contact owns a 2012 Ford Focus. While the vehicle was stopped, the power assist steering warning indicator illuminated and the power steering failed. The contact stated that the vehicle became difficult to maneuver. The vehicle was not diagnosed or repaired. Mcfarland Ford sales Inc (located at 151 portsmouth ave, exeter, nh 03833, (603) 772-5953) was contacted and an appointment was scheduled to have the vehicle diagnosed. The manufacturer was contacted and case number: Cas-24090379 was provided. The approximate failure mileage was 100,000.

- Exeter, NH, USA

problem #734

Jul 162019

Focus

  • 136,000 miles
Power steering just randomly goes out which could cause a wreck because it is hard or impossible to turn the steering wheel when this happens. Especially if you are on the interstate and you all of a sudden have to slow down and try and get out of the way to the shoulder. There should be a recall for this. I have seen plenty of complaints about this same issue.

- Heath Springs, SC, USA

problem #733

Aug 212019

Focus

  • 179,629 miles
Upon starting up my vehicle immediately on the dash display it said 'steering assist fault service req'd' I am not able to move the wheel or drive my car whatsoever. The car is usually okay to drive once restarted, but this time it won't go away the first time it happened was when I just took off from the curb and was driving fine but when I went to take a right turn the same prompt appeared and the steering went out completely. Luckily I was on a side street so I was able to restart my car and move it.

- Calumet City, IL, USA

problem #732

Aug 132019

Focus

  • 136,000 miles
The electric-assist power steering has begun to fail. Randomly when I start the car and I get an alert on the dash about the power steering system along with the orange safety alert icon. The car has no power steering at all. I turn the car off and then restart. Usually, this clears the error and brings the power steering back online. I have occasionally had to restart the car more than once. This has also happened to my husband while driving. We had to pull over and he restarted the car multiple times to get the power steering back online. It is increasing in frequency and is to the point we have an appointment for the fix which will cost us over $2500.

- Huntington, WV, USA

problem #731

Aug 202019

Focus

  • 0 miles
Recently on multiple occasions when I start my car I have no steering and I see a warning message come up on the dash that the steering is not functional. When I turn the ignition off and restart, it seems to work properly again. I am scared that I am going to lose my steering while driving.

- Ridgefield, WA, USA

problem #730

Jul 102019

Focus

  • 89,000 miles
Power steering locks up intermittently - even when driving and it has happened numerous times. So far it has only happened at speeds of less than 45mph. The lights come on, the power steering no longer works but if you shut the car off, wait a minute and start back up it works fine.

- Cedar Falls, IA, USA

problem #729

Aug 192019

Focus

  • 77,000 miles
Takata recall. I was leaving the store when my steering locked up out of nowhere. Luckily I was able to pull back into my parking spot and park, instead of my 7 year old and I driving on a busy road and crashing. I have seen 1000's of the same complaints from other drivers as well. This is very dangerous and will cause accidents for people driving and can not turn the wheel once it locks like myself. This needs to be recalled asap before lives are lost!

- Las Vegas, NV, USA

problem #728

Aug 062019

Focus

  • 113,000 miles
Steering wheel wouldn't turn after starting up my 2012 Ford Focus SE. I turned the car off and back on again, and the steering wheel turned as it should. However, the next day it did it again. I immediately took it into the dealership and was informed the electronic rack and pinion needed to be replaced. This is apparently a very common issue (there are hundreds of complaints on the NHTSA website), yet no recall from Ford. Discouraging.

- Tomball, TX, USA

problem #727

Jul 312019

Focus

  • 114,000 miles
Failure of the electronic power assisted steering (epas). The system has to be replaced at a cost of $3K. The steering completely failed making driving not possible. The system has been going in an out of service. Upon start up it would not work and then begin working a short time later. Finally it has completely failed. The Ford dealer says that although this is a known safety defect, it is not being recalled.

- Bethesda, MD, USA

problem #726

Aug 052019

Focus 4-cyl

  • Automatic transmission
  • 46,000 miles
The contact owns a 2012 Ford Focus. While driving approximately 60 mph, the power steering warning indicator illuminated and the vehicle became difficult to maneuver. The vehicle was taken to matt bowers Ford (located at 3724 veterans memorial blvd, metairie, la 70002, (504) 887-8410) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 46,000.

- New Orleans, LA, USA

problem #725

Feb 132018

Focus

  • 103,170 miles
Power steering gets very stiff when starting car. Was intermittent but recently more frequent.

- Buckeye, AZ, USA

problem #724

Jun 272019

Focus

  • 78,000 miles
Steering assist fault warning and power steering locks up. Car left me stranded with my 2 kids. After starting the car, power steering assist fault light pops up and steering is locked. Restarted and it fixed. Went to my next location and started the car and no steering whatsoever. Thank goodness I was not driving on the freeway when the steering went out. Ford should be obligated to fix this dangerous issue.

- Azle, TX, USA

problem #723

Jul 232019

Focus

  • 89,000 miles
1) while driving in city turn signals stopped working. Never worked again after that. 2) while driving in city and highway power steering goes out intermittently. Shutting off vehicle and restarting generally fixes this issue. 3) while driving in city vehicle stopped accelerating and gave notice to stop the vehicle as soon as safely possible as transmission is overheating. Was stuck on side of road for 30 minutes after stopping vehicle and shutting off before could start and complete drive to work. Afraid to drive vehicle now as the transmission had been having issues before that. Clutch was replaced once already and is included in the Ford transmission class action.

- Denver, CO, USA

problem #722

Jul 292019

Focus

  • 81,000 miles
My 2012 Ford Focus sel has an issue where a yellow icon will come up on the dash then display another icon saying that there is a steering assist malfunction and that service is needed. The steering wheel will not move and literally takes all of your power to get it to move. After several times of turning the car on and off it will work but always comes up with that icon again. This has even happened while I was driving! this is a major safety issue! I am not trying to die while I drive my car down the road. Ford also replaced the transmission on my car about a year ago for a transmission recall after the car would shutter when going into first gear. Now, a year later the problem is happening again and just as bad. When my husband and I went to Ford they said that the warranty was up and that they couldn't help me. It was either hit the road or pay $1,500 to replace it again! you're telling me that you put in a faulty replacement part and now expect me to pay out of my pocket to replace your mistake? that's hilarious!! when I turn left into my neighborhood while going across oncoming traffic, it's scary when my car shutters into first gear to the point where I stall in the middle of the road and almost get hit. Come on Ford, get your stuff together! if you truly care about the safety of your customers like you say that you do, then protect us. Fix your mess and don't put dangerous cars on the road. Also, when people come back and say they are having problems that have even led to death again I say, fix the issue.

- Draper, UT, USA

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