10.0

really awful
Crashes / Fires:
23 / 2
Injuries / Deaths:
25 / 5
Average Mileage:
86,290 miles

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« Read the previous 20 complaints

problem #714

Jun 142019

Focus

  • miles
Drove my car to a destination and when leaving, I got in my car, started the engine and when trying to leave, my steering was extremely altered. Tried to go in reverse thinking it may be in a rut. Same issue, steering was next to impossible. Turned car off to explore under the hood. No power steering fluid under the hood. After searching the owners manuel and looking on line sitting in 100 degree heat I attempted again and steering was fine. It has since happened again within a weeks time and all I can think of is what happens if it looses power steering while I'm on the freeway, or if I have my grand babies with, or in the middle of a turn? what if.... people have already lost their life. What's it going to take for Ford to do the right thing.

- Grants Pass, OR, USA

problem #713

Jun 122019

Focus

  • 14,000 miles
The contact owns a 2012 Ford Focus. While driving at unknown speeds, the steering wheel seized and "power steering failed" appeared on the instrument panel. The vehicle was towed to van bortel Ford, Inc. (71 marsh rd, East rochester, NY 14445, (585) 586-4415) where it was diagnosed that the electric motor failed and the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.

- Fairport, NY, USA

problem #712

Mar 142019

Focus

  • 1,100,360 miles
I was driving down the street still in my neighborhood the steering went out.I the car was almost impossible to turn, I was able to get back home thank god I wasn't in traffic yet. When I restarted the car it reset itself, and continued to do the same to point I can't drive it at all it's too hard to control while driving. Ford said it would be $2245 to fix it that there is no recall or anything, that's a lot of money and it's a safety hazard I just don't understand why this isn't a recall I'm trying to save money to get the problem fixed but it's hard being without your car depending on other people or catching a bus the Ford dealership didn't even give me my diagnosis report even though I paid $115 for the diagnostic test that's not right either they gave me receipt saying I had one done and that I declined repair

- Crestview, FL, USA

problem #711

Aug 112018

Focus

  • 5 miles
Power steering failure, no longer has power steering making it extremely difficult to manuer vehicle.

- Lowell, IN, USA

problem #710

Jun 112019

Focus

  • 115,513 miles
Power steering assist failure warning light upon cranking the car, steering wheel impossible to turn but not locked up. Car hesitates/sputters at acceleration from stop

- Rome, GA, USA

problem #709

Jun 092019

Focus

  • 92,000 miles
The contact owns a 2012 Ford Focus. While the contact was turning into her neighborhood at 15 mph, the steering wheel seized. The power steering indicator flashed right before the failure. The manufacturer stated there was no recall and stated that the contact would have to pay to have the vehicle towed to holman Ford maple shade (571 NJ-38, maple shade township, NJ 08052, (888) 722-6721). The vehicle had not yet been towed, diagnosed, or repaired. The failure mileage was 92,000.

- Palomyra, NJ, USA

problem #708

Jun 102019

Focus

  • 92,000 miles
Steering assist malfunction light came on. Steering wheel automatically locked. Huge safety issue. Should be looked at immediately. This can cause multiple accidents and even lead to death.

- Palmyra, NJ, USA

problem #707

May 312019

Focus

  • 78,000 miles
Takata recall started car and dash light indicated the following message, "transmission malfunction. Service now" also got power steering assist error message earlier in the month.

- Columbia, NJ, USA

problem #706

May 122019

Focus

  • 69,000 miles
Power steering assist fault warning..results in loss of power steering dealer had to change complete steering rack told us it could happen again since it is same rack that was faulty.Ford has not made changes to this system or ordered a recall

- Brackenridge, PA, USA

problem #705

Apr 292019

Focus

  • 105,000 miles
Takata recall I noticed that this vehicle "chugs" when it is sitting idle, and that sometimes it feels as if it wants to stall while idling. There is already a recall out for this issue but I have not been informed of it. It says that 10/22/2018 there was a recall for this issue. Onto the next issue, without warning my vehicle began to shake (this car is my daily driver) and then I began to hear whining whenever I would turn! help!

- Blanchard, MI, USA

problem #704

Apr 022019

Focus

  • 55 miles
The power steering for a while worked intermittently, but 1 month ago that stopped working completely.

- Gurabo, PR, USA

problem #703

May 212019

Focus

  • 75,000 miles
The electronic power steering goes out without warning while driving on a city street !!! the internet is teaming with complaints about this on this vehicle. Does someone have to die before the NHTSA takes action ?

- Jessup, MD, USA

problem #702

Mar 202019

Focus

  • 124,000 miles
The contact owns a 2012 Ford Focus. While driving 10 mph, the steering wheel seized and was unable to turn. The contact called denny menholt Ford (located at 50 Ford ln, butte, mt 59701, (406) 494-6333) and was informed to schedule an appointment for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 124,000.

- Butte, MT, USA

problem #701

Dec 202018

Focus 4-cyl

  • Automatic transmission
  • 38,000 miles
The contact owns a 2012 Ford Focus. The contact stated that the power steering assist was faulty and the steering wheel was extremely difficult to turn. The contact had to use excessive strength to turn the steering wheel. The contact observed that "steering assist malfunction" was displayed on the instrument panel, malufunction warning light came upon. The vehicle was taken to wayne akers Ford (2000 10th ave N, lake worth, fl 33461, (800) 749-8875) where it was diagnosed that a new steering gear was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 38,000. The VIN was invalid. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- West Palm Beach, FL, USA

problem #700

May 062019

Focus

  • miles
The power assisting wheel steering has malfunction and leads to very difficult wheel turning. It increase the risk of accident when the malfunction was suddenly happens when driving on road. Ford franchise dealer store has verified that this issue happens on 2012-2014 Ford Fusion and Focus and the issue happens without car being hit or involved in any accident. Ford has already announced recalls for 2011-2014 escape, Explorer, and mariner for power steering defect. I have experienced the exact same situation described for those recalls. Therefore Focus should be ianother model of Ford vehicles that needs investigation for power steering defect and be recalled for repair. More complaints from Focus owners online: M.carcomplaints.com/Ford/Focus/2012/steering/power_steering_failure.shtml

- Campbell, CA, USA

problem #699

Jan 012017

Focus

  • 250,000 miles
The contact owns a 2012 Ford Focus. The contact stated that while driving at 50 mph, the steering wheel seized. The contact mentioned that the vehicle was restarted and functioned normally. The contact stated that the failure was periodically. The vehicle was not taken to a dealer or independent mechanic for a diagnostic test or repairs. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 250,000.

- Cleveland, TX, USA

problem #698

Mar 062019

Focus

  • 42,655 miles
Electronic power steering failed at less than 50,000 miles. Could not steer car. Electronic control is located by exhaust manifold, which heat caused unit to fail. This is a common problem and Ford has recalled the steering unit on other model, but not on Focus. Cost $2160 to repair. Transmission shutters at low speeds making it difficult to control. Had it into Ford several times to diagnose and they state it is within parameters of this dual clutch type transmission. Ford had extended warranty for transmission but refused to replace mine under warranty.

- Mandan, ND, USA

problem #697

Apr 282019

Focus

  • 78,000 miles
Steering beings to lock intermittently during driving, steering wheel locks during driving, steering wheel then becomes very hard to turn upon start up. I was driving on the freeway nearing a curve to exit when issue happened. This car cannot be operated without power steering for someone who is eldery, sick, even a normal person. The wheel just wont budge. I am trying to secure funds to pay out of pocket

- Windcrest, TX, USA

problem #696

May 022019

Focus

  • 90,000 miles
The contact owns a 2012 Ford Focus. While driving 20 mph, the power steering failed and the contact's daughter lost control of the vehicle. The vehicle drove into an embankment, crashed into a light pole, and flipped over multiple times. The air bags did not deploy. The contact's daughter sustained head and neck injuries that required medical attention. Police report number: 85507869 was filed. The vehicle was towed to an independent mechanic. The dealer was not contacted. The manufacturer was contacted and provided case number: Cas21646310. The cause of the failure was not determined. The failure mileage was 90,000.

- Deltona, FL, USA

problem #695

May 022019

Focus

  • miles
The contact owned a 2012 Ford Focus. While driving 25 mph, the power steering failed and the contact's daughter lost control of the vehicle. The vehicle crashed into a pole and the vehicle flipped over multiple times. The air bags did not deploy. The contact's daughter sustained neck pains that did not require medical attention. A police report was filed. The vehicle was towed and deemed totaled by the contact's insurance company. The dealer and manufacturer were not made aware of the failure. The cause of the failure was not determined. The failure mileage was unknown.

- Del Tona, FL, USA

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