10.0

really awful
Crashes / Fires:
23 / 2
Injuries / Deaths:
25 / 5
Average Mileage:
85,634 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2012 Ford Focus:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #421

Jul 162017

Focus

  • 75,000 miles
My daughter was driving our 2012 Ford Focus on the freeway (with my 2 year old granddaughter in the car) at 65 mph when she had a complete loss of power steering. A message appeared "steering assist fault - service required"... no warning, this messaged just popped up at time of failure. My daughter struggled to get the car off the road and called me - refusing to drive the car for fear of endangering her or her daughter. I had to come get her.... I drove the car home - allthough there has not been a problem with the car in the 2 times I have driven it. My daughter will not drive it again. I have read that there have been several hundred others reporting this same problem - including a report in the NY times. Does somebody to die before there is a recall? the car has 75,000 miles on it.

- Rock Hill, SC, USA

problem #420

Jul 112017

Focus

  • 60,015 miles
While driving and making a left turn in front of oncoming traffic the power steering went out making it extremely difficult to steer.

- Bristol, PA, USA

problem #419

Jun 032017

Focus

  • 63,000 miles
For the last 2 years this car stops steering and has an error message that reads steering assist fault service required. The car stops steering when in motion and when parked and first started. The steering wheel is close to impossible to turn when this occurs and is very dangerous especially when this happens in motion. I have had it in for service at least 6 times regarding this issue and Ford will motor Corp is closing my case with no resolve. This is recalled on the Fusion from the same year for the same malfunction. I feel unsafe driving this vehicle. It now occurs daily. I also still have extended warranty and that does not cover this issue apparently.

- Carolina Beach, NC, USA

problem #418

May 302012

Focus

  • 3,543 miles
I don't know if my Ford Focus 2012 is included in the tamara airbag recall or not. My clutch has been replaced several times due to sudden acceleration when stopped or slowing down.: it's the powershift transmission. My door latches were replaced per Ford recall. New rear engine main seal replaced 7/12/17. Vehicle has only 32,746 miles on it. Tires already had to be replaced.

- Fairlawn, OH, USA

problem #417

Jun 282017

Focus

  • 70,000 miles
Power steering cuts out while vehicle is on. Steering becomes almost impossible. So far, it has only happened while stopped. Concerned it could happen while moving.

- San Diego, CA, USA

problem #416

Jul 012016

Focus

  • miles
Takata recall. The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign numbers: 15V340000 (steering) and 17V024000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts would become available. The contact experienced a steering failure while driving 45 mph, in which the steering wheel seized without warning. The failure mileage was unknown. VIN tool confirms parts not available.

- Houston, TX, USA

problem #415

Jul 062017

Focus

  • 83,340 miles
While out of town and attempting to reverse my vehicle in a parking lot, my power steering stopped working and my steering wheel locked up. I was unable to move the steering wheel and got a message saying "steering assist fault. Service required". fortunately, I was able to turn off my vehicle and restart it without the error message coming back. While driving home on the highway that night, I felt the car was having difficulties while idling, felt it was about to stall several times and was extremely fearful that the steering would go out suddenly again. I took my vehicle into Ford the next day and learned that the steering system needed replaced. The service manager said it was completely unsafe to drive home before a more than $1,700 repair and said the steering could go out at anytime. Due to several other recalls and issues with my transmission and other electrical components over the past five years, I contacted the corporate Ford customer service and asked for a solution. They refused to assist me with any type of discount or financial assistance for the $1,200 part that should not be suddenly going out in a five year old vehicle. They also refused to take any ownership over the many, many recalls on my vehicle and my fears regarding the safety of the vehicle. Due to the other recalls that Ford has had over steering concerns in recent years, I am extremely scared that my car is unsafe even after the repair due to several known problems in cars and parts that Ford makes.

- Johnson City, TN, USA

problem #414

Jul 082017

Focus

  • 38,000 miles
The contact owns a 2012 Ford Focus. While driving, the power steering failed and the steering assist indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering fluid needed to be flushed. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was 38,000.

- Las Vegas, NV, USA

problem #413

Jun 282017

Focus

  • 100,407 miles
My car had absolutely no warning signs of any steering issues. I drove to the tanning bed with no problem and when I came out and started my car the "service alert" came up saying "steering assist fault service required." My car had been stationary for maybe 20 minutes. I tried backing out of my parking spot and it was extremely difficult to turn the wheel. I was able to drive home- my arms were very sore by the time I pulled in the driveway. I called Ford this morning to inquire about this issue and was advised it sounds like a leak in my steering system but the car is safe to drive. My biggest concern, aside from how much this is going to cost me, is that they said it was safe to drive?! if someone or something were to pull out in front of me or I needed to swerve out of the way for any reason it would literally be impossible to do so.

- Pittsford, NY, USA

problem #412

Jun 232017

Focus

  • 65,000 miles
I lost power steering without warning while driving my son to son to school. You can still steer the car but barely and I am a 200lb maintenance man. Brought it to the Ford dealer and it is going to costs 1700 to fix. I have read many other 2012 Focus owners have had the same problem. Very surprised it is not covered under a safety recall as it happens without warning and makes maneuvering the car almost impossible.

- Sherburne, NY, USA

problem #411

Jun 172017

Focus

  • miles
I've had my Ford Focus for 6 months. I've experienced recalls on the transmission which I have fixed. Now my steering assist fault light is on and my power steering went out completely while turning into my driveway. This is a major issue. I have noticed that other people have the same issue and many people have been in horrible accidents. What if this was to happen to me and my children? it wouldn't just affect our lives but also our loved ones. I would love to know if there is a recall on this or there is an ability to get my money back on the car.

- Atoka, OK, USA

problem #410

Jun 212017

Focus

  • 95,000 miles
While stationary, the steering power assist failure warning light came on and the car was almost impossible to pull out of the driveway. This is the second time this has occurred.

- Shreveport, LA, USA

problem #409

Jun 202017

Focus

  • 35,000 miles
Vehicle looses steering assist when backing up or moving forward (intermittent problem). Vehicle has only 35,000 miles. Concerned about safety and lack of steering back up system. Took vehicle to dealer and they charged us $2,000 to replace the electric steering gear. Many owners of this model/year vehicle are experiencing same complaint and are concerned about potential safety and exposure to accidents.

- Lake Worth, FL, USA

problem #408

Jun 202017

Focus

  • 70,000 miles
The contact owns a 2012 Ford Focus. While driving approximately 40 mph, the power steering ability seized and the power steering assist message remained illuminated. The vehicle was driven to an independent mechanic (joe miller modern garage in mankato, Minnesota) where it was diagnosed that the power steering rack failed and needed replacement. The failure occurred on May 13, 2017, but went away after turning the vehicle on and off. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 70,000.

- Mankato, MN, USA

problem #407

Jun 162017

Focus

  • 80,000 miles
I was driving down the highway at about 70 mph and the steering assistance malfunction message suddenly showed up on the display and the steering wheel became extremely tight to turn. Restarting the car did not fix the issue.

- Appleton, WI, USA

problem #406

Jun 152017

Focus

  • 108,000 miles
My car was parked. When I tried starting it up. The wheel locked and I received a message that stated "steering assist fault, service required". I tried to restart the car many time and the message continued to appear,

- Sunnyvale, CA, USA

problem #405

Jun 152017

Focus

  • 1,473,641 miles
The steering wheel locks up and won't turn this has happened while driving and when I just start the car. I can put my key in the ignition and all the lights, radio, and chime works, but the car won't start. I had it checked when I got it started and the battery was fine and the altenator was fine and so was my starter. I have been having problems with my car for the past 4 years please help.

- Lagrange, NC, USA

problem #404

Apr 182017

Focus

  • 67,000 miles
There was a power steering failure when backing out of parking spot. I was unable to turn the wheel, resulting in blocked traffic, and disruption to other drivers in the parking lot. Managed to drive car (in straight line, back to earlier parking space). Dealer indicated that there is a power steering issue that could impact safety (stranding the vehicle in parking lots or loss of control at speed).

- Menlo Park, CA, USA

problem #403

May 242017

Focus

  • 67,000 miles
There was a power steering failure when backing out of parking spot. Dealer indicated that there is a power steering issue that could impact safety (stranding the vehicle in parking lots or loss of control at speed).

- Menlo Park, CA, USA

problem #402

May 192017

Focus

  • 6,700 miles
There was a power steering failure when backing out of parking spot. Dealer indicated that there is a power steering issue that could impact safety (stranding the vehicle in parking lots or loss of control at speed).

- Menlo Park, CA, USA

Read the next 20 complaints »