10.0
really awful- Crashes / Fires:
- 23 / 2
- Injuries / Deaths:
- 25 / 5
- Average Mileage:
- 86,290 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2012 Ford Focus. When the vehicle was started, the steering assist warning indicator illuminated. The steering wheel seized and was unable to move. Once the vehicle was shut off and restarted, the vehicle was driveable. The vehicle was taken to a dealer where it was diagnosed, but the failure was not duplicated. The manufacturer was not made aware of the failure the VIN was unknown. The failure mileage was 92,000. Updated 07/12/17
- Wendell, NC, USA
Power steering went out
- Sugar Hill, GA, USA
1 the power steering stops working and hard to steer 2. the transmission shutters after getting it repaired for the third time
- Winter Springs, FL, USA
The contact owns a 2012 Ford Focus. The contact stated that while exiting from the driveway, the steering wheel seized. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the R and R steering rack and steering sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 43,703...updated 06/08/17
- Sandyville, WV, USA
Vehicle was stationary when I turned the car on. Steering column locked up and the car started beeping and presented the warning "system check steering assist fault service required." This only happens when the vehicle is stationary and not in motion. In order to stop the above issue, I had to turn the car off and back on and then the steering would unlock.
- Carmi, IL, USA
Power steering assist failure. Drove to work fine, 8 hours later came out to go home and the power steering would not work. Turned off the car and all electronics in hopes it was just a boot error with no success. The error was "power steering assist failure." Had to have car towed due to it not being highway safe. Recalls for power steering on other models after failure.
- Florissant, MO, USA
Power steering would randomly go out when starting the car. At first, turning car off and restarting would clear error and steering would be fine. One day, car turned on and error wouldn't clear. No power steering at all. Took into dealer to repair. Repair will cost of $1900. Not sure why it's not covered under power train warranty. And with the amount of complaints I've read online for 2012 Ford Focus power steering issues, I'm really surprised there hasn't been a recall. Very unsafe!!
- Puyallup, WA, USA
2012 Ford Fusion. Consumer writes in regards to power steering failure after power steering module recall notice 15V-340 reprogramming/repairs. The consumer requested a status update. Updated 04/07/2017 the consumer stated the vehicle was repaired under the recall. The software was reprogrammed but, the power steering failed 6 months later. The consumer would like the vehicle to be repaired under the recall. 05/24/2017 the consumer stated the power steering completely failed. Updated 08/4/2017
- Houston, TX, USA
After starting the car and starting to back out of a parking place, the audible notification came on and the dash board displayed a message saying "steering assist fault". after that the steering felt like there was no power steering at all
- Napa, CA, USA
The contact owns a 2012 Ford Focus. After the vehicle was started, the power steering failed to operate intermittently for up to five seconds. On another occasion, while turning, the steering wheel became difficult to maneuver and the power steering failure and service power steering system warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
- Jacksonville, FL, USA
Power steering goes out very hard to steer, yellow trouble light some times comes on. Very scary when it happens. Happens when starting from stop position.
- Fallbrook, CA, USA
Pulls to the right. Steering gets hard to turn. I was in ashville N.C traffic when it happen in 3 lanes traffic final was able to get side of the road.scared hell out of me.call Ford, they said there is no recall for this
- Hayesville,Nc, NC, USA
My daughter complained that she received a dashboard warning and lost power steering a few times- to confirm, I drove her car for a week and it happened six times in one week!!! total loss of steering! it happened while in reverse, driving forward and upon starting. In my driveway, and in city streets and while turning. I was not going fast and was watching for it. What could happen to those who aren't watching for it? apparently it is a manufacturing issue as tons of other owners are having the same issue. This is my childs car (which I will not let her drive) and I find it totally unacceptable that Ford has not recalled this huge safety issue!
- Lafayette, LA, USA
Power assist steering failed twice while driving, one at low speed (15 mph) and again in traffic at (50 mph). Turning ignition off than on returns steering to normal. No warning before failure. Lucky to get vehicle off to shoulder off to side of freeway without a collision.
- Beaufort, SC, USA
On at least five occasions the power steering has failed while driving at speeds greater than 45mph. Just prior to the failure a warning light turns on. Once the vehicle is parked and turned off then back on the power steering resumes normal operation. Ford dealership recommends replacement of the steering system. Seems to be very similar to a recall issue on other Ford models
- Phoenix, AZ, USA
Driving on highway vehicle reported - electronic power-assisted steering failure. I lost power steering. On highway problem was manageable. It requires much more effort to steer and control car in city.
- Manvel, TX, USA
Notice came up on dash monitor "steering assist malfunction-needs attention". after re-starting the car you could steer it, and took it to a Ford dealer and was told it needed a "steering rack" at a cost of $1600, not covered on the "drive train" warranty, even though I was told by the sales man from a different dealer where I bought the car, that a new steering rack had been installed at just over 3000 miles. The car now only has just over 45000 miles on it. Not happy! car was not moving when the initial "needs attention" message appeared, it was parked in a parking lot, and just started to go home from work.
- Mattituck, NY, USA
Power steering assist fault. Incredibly dangerous was on the freeway starting our vacation that is now ruined because Ford is closed on Sunday's.
- Llano, CA, USA
Upon engine start, electric power steering does not work. After 10 seconds, it works fine. This happens every time the car is started, except sometimes when it is cold outside, it requires a few start/restart cycles for the power steering to start working. This has been going on for the past 15,000 miles, about 10 months. No fault light has ever come on. Steering has never failed while driving. Once the power steering comes on, it stays on for the entire time the ignition is on.
- Enterprise, AL, USA
- Mission Viejo, CA, USA