Contacted Ford Motor Company National Headquarters. Dealt with a Mike and found him to be very insulting. In describing the issue and wanting them to repair the vehicle he stated - "What do you expect, it is a 7 year old car."

We bought this vehicle brand new in November 2011. This is my wife's vehicle and has only 67,343 miles. Ford obviously does not care about the consumer and loyal Ford owners. We cannot afford to get this vehicle fixed as we are being told that it would be well over $4,000 by more than one establishment to include the Ford Dealership where we purchased it. Mike, at Corporate, in addition to his rudeness did not record the call for the dealership to review. He offered us $600 credit on the repair of the car. Certainly not even close to the $4,000 plus it will cost to repair.

We are retired and live on social security and by the end of each month have no money. This has been a crushing blow to our home. My wife and I are at edge with each other not knowing what to do. Ford needs to live up to the product they sell. We will NEVER by a Ford product again, never! 67,343 miles is nothing and the transmission is going out. Ford you stink. Definitely unAmerican.

Honestly, I love my focus. It is so fun to drive and it really is a comfortable ride. Unfortunately, as much as I love it, I also hate it. I bough this car used in 2014 in Chatanooga from the BMW dealer with 24k miles on it. Within a few months I had issues. The sync system would freeze up or it would show service needed and my car would refuse to start. I had to replace the battery a few times in that same year. 2015 was no better. I had my first issue with the TCM. I was heading home from work and the car began to stutter almost like it was losing power. I would push the gas and it would rev and literally not shift out of first. I could get it to shift a time or so but immediately downshift. I believe the end of summer of 2017 I experienced the same issue only this time I could shift into drive but the car wouldn't move at all. Once again, TCM issue. Finally, just a few weeks ago on May 25th, I had to call Ford due to no steering assist. I had the light come on for the last year or so but it would go away if I turned the car off and back on. This time it didn't go away. Turns out after having it towed in on a Friday, the following Monday I get a call stating that the steering gear/rack and pinion assembly needed replaced and reprogrammed. This visit cost me almost 1,800 in repairs. I've noticed the steering issue is very common in this year. Why has ford not covered this issue? Needless to say, my car is sitting just now at 88k miles. I have had 3 major issues surrounding the drivability making this car unreliable. I wouldn't recommend this model to anyone.

The car had been doing this for awhile and the first time I took it in they told me they couldn't even diagnose the issue until I had another unrelated issue fixed on the car. The car was/is constantly getting stuck in gears when switching from 1st to 2nd and 2nd to 3rd. Clutch was replaced on 5/25/17 and is STILL hesitating. I called the dealership and they claim there is a 1500 mile "break in" period for the new parts. They also told me to try another dealership next time. I have never been so disgusted with a car in all my life. I will never buy a Ford again.

Started within the first 30 miles of owning the car: it shudders in lower gears as it transitions upwards. Took it back to Ford to have it checked out and they found nothing. At 100 miles I had another additional problem of the transmission not engaging when I pressed the gas (corrects itself when you release and repress the pedal) and also repeated my complaint of the shuddering. They duplicated the shuddering but not the non-engagement of the transmission. I was told I needed to give the transmission "time to learn" my driving habits. Fast forward to today, I have mentioned 5 other times over the years about the shuddering and been told it was due to the car having a new "learning transmission" that "learns' how you drive and if you are inconsistent in your driving habits, you would see the shuddering.

Did not get the recall notice from last year, but I have it now and will be getting it fixed. Clearly it was NOT supposed to be occurring as Ford suggested. I will be taking it in to get it fixed with the recall...it shouldn't have had to wait years for a recall.

Took the Ford Focus to the dealer on June 22 after experiencing problems June 19,20,21 with the car slipping in first gear. Nearly got rear ended twice and angry drivers honking at me. Stalled once at an intersection.

I took the car to my local dealer in Glendora, CA. They replaced the trans control module but the problem stills existed after mechanic drove the car for a 23 mile test drive. I was asked by the service adviser to call Ford Corporate Service Representative. April, with Ford, said this is a known problem and that there is an extended warranty which my car was covered under. She did not understand why the dealer could not honor the extended warranty labeled 14MO-1. The dealer said it did not qualify because there were no leaky seals but the fix was to change out the clutches which is exactly what my problem is. So I called Ford Customer Service Corporate again. They put in all the notes and said I should talk to the dealer.

This time I spoke with the Service Manager who said he would check on this with his regional director. It has been two days and I still haven't heard from the dealer. When I asked the service adviser what are my options, he said, "You can pay the full price for the replacement of the clutches or file a lawsuit." That is bad advise on a problem Ford is well aware of.

I love this car, but now dealing with the dealer and corporate, they are giving me the run around. No wonder many people are buying foreign products. Ford has a moral obligation and should go out of their way to help customers like me. They will wind up with customers for life instead of being forced to buy foreign made products and services.

I understand that there are issues occasionally. I understand parts malfunction and can go out or that there is a bad batch. As annoyed as I was during the issues I had during summer/early fall (yes it lasted that long) of 2014, it's nothing compared to how aggravated I am now. That less than a year after having almost a total rebuild of my trans, it's happening again!

I don't trust my car, I travel frequently and pay lot of money to have this new car, and this is ridiculous. At first I thought I'd blame the dealership service center, thinking they didn't do something right and that led to the final result of the "rebuild", but now that it worked for many months and now isn't again. I can't wait to replace it. I will NEVER buy another Focus.

I was driving to work and the car started pulling like a stick shift and started stalling. Then the warning flashed across the screen that said "Transmission Malfunction. Service Now". I pulled over and turned the car off. And when I turned it back on, it was still pulling and I continued to drive it another block or two to get closer to a friend's house. Once I parked it and turned it off again. I turned it back on to find it wouldn't reverse AT ALL. Once getting it towed to the nearest dealer, the next day I was diagnosed as needing a clutch pack. Then to find out, this is nationwide problem and it's on back order for 12 weeks!! After doing some research online, I found a class action lawsuit filed in 2012 against Ford Motor Company for the same thing!! Then I found a 122 page forum of other owners with the same issues. Some owners saying the dealer has fixed the problem only for it to happen again. Some owners saying they haven't received any help fixing their car at all. The dealer and Ford expect me to be out of car until God knows when!! Shame on Ford! This is a union-built vehicle! What was I thinking??

Have taken the car to two dealerships. Prior to the recall notice, the first dealership said they would replace the clutch if we were still having issues. Once the recall notice was issued, Ford established parameters for the shudder / hesitation that stated that they would only pay for repairs if they fell into those parameters. The car is losing MPG as a result of the transmission issue. Down form 34 MPG to 28 MPG. Since our shudder falls outside of established repair parameters, the car remains un-repaired with with the loss of MPG. The last dealership stated that individuals that fell within the parameters would be waiting close to June 2015 for the new clutch parts and that the rest of us were basically SOL until our cars got worse. They said that owners had to just keep bringing their cars in for evaluation of the shudder. SInce our mileage is getting near 50,000, we are looking to trade the vehicle into a Ford dealership for a more reliable replacement.