Bought a Ford "Premium Care" warranty (which gives coverage for 84 months or 80000 km) along with this new car in 2012. The car has around 45500km (~28270 miles) on it, and is 4 years old. Took vehicle in for warranty service since both driver side and passenger side windows stopped working. Despite premium care warranty they charges around 150 dollars to diagnose the issue, and said it will cost an additional 600 dollars to repair the issue. Looking at Ford's own brochure here, http://www.ford.ca/resources/ford/general/pdf/service/ESP_PremiumBrochure_E.pdf, the power windows motors/regulators are clearly shown as a covered component. Issued complaint with BBB and got no "good faith" answer meaning Ford will continue to refuse honoring the warranty.

SO in summary, it appears that Ford will issue extended warranties without backing them, and they will fight you for every nickel and dime to repair simple issues despite entering an agreement to do so at their own cost. Overall just avoid Ford lemon vehicles, and Ford corporate nickel and dime culture.

From the sounds of it, this is a pretty common complaint about this vehicle. It started out very intermittently then got worse and worse, then just stopped altogether for about 8 months. 2 weeks ago during a very cold snap, it worked again for about 3 hours, then dead again. Forget drive thrus, toll booths, or getting fresh air. No way this should have occurred during the first 50K miles. Its a shame. FORD, I liked the sporty looks and zippy ride, but between this, other electrical issues, de-laminating steering wheel, and other issues, I am ready to move on.

Update from May 21, 2016: Ok. Several months after I had this problem "Diagonosed" by the Ford dealer who said it would cost upwards of $500, I decided to tackle the problem head on and take the entire door apart myself to find out what the issue was. I am mechanically inclined so I enjoyed the puzzle. The Ford dealer told me I had to replace the Motor and the Regulator . . . Wrong! The issue was the motor, but what I found was that the part, made in Mexico, had water in it that caused the gear to corrode - not alot but enough to overload the circuit to make it think it was fully closed or open. Oddly enough most of the parts were plastic and the motor was sealed. I filled up the gear chamber with WD40, twisted it around a bunch to loosen it up, dumped it out, filled it up with silicone spray, put it back together with a little lithium grease and it worked perfectly. It did not cost a dollar outside of a little time. If you have the time and are so inclined, the fix is very cheap, but you have to be mechanically savvy as part of the gear part is to rewind the cables on the regulator, not hard but you have to think logically. Best of luck.

My Focus was purchased brand new. When it was about 1.5 years old, the driver power window started intermittently working. Less than a month later, it quit working altogether. Unfortunately, I drive a lot so I was well out of warranty when the problem started. All other power windows work from the driver door switch. Since the driver window button does not make the same clicking sound the others do, I assumed the button was bad. I didn't abuse the button; in fact, I used it a lot less than I used it on previous vehicles. After purchasing a replacement online and connecting it, the problem was still not rectified. Seems the problem will only be fixed by replacing the regulator (based on online research). It is not a major issue but more than a huge inconvenience.

My passenger front window will not work. I took it to my local mechanic and he cannot get the parts. He found one motor and regulator from a ford dealership in Delaware, and the owner will not part with them. They are not available anywhere, seems there is a run on these parts, none are available and the producer said they will not be making any until the last week in August. So we are not sure when they will be available. There is such a run on these parts, they cannot be found. When is Ford going to recall them?