10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 40,011 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
This recall began in August and still has not bee remedied. We have been trying to buy a new car and were told the car is unsalable until this recall is satisfied. We no longer have a warranty on the car and every day we drive it will cause a loss to the current value and the risk of repairs. There is no satisfactory timeframe for this recall to be remedied. Even Ford will not take the car back on trade.
- Baldwin, NY, USA
Driver's door came unlatched while driving down a street. Doors would not latch back until brought to the dealership for repair. The door had to be held shut to the dealership for repair.
- Mesa, AZ, USA
Passenger rear door unlatched during driving in a commercial parking lot. Would not latch back until repaired by dealership.
- Mesa, AZ, USA
As I was driving this morning my door flew open and would not shut back closed, I checked the latch and sure enough it would not latch close nor lock, I had to tie my door shut the other side of the car for it to remain shut, thankfully a car did not hit my door when it flew open while driving, this is very dangerous for me an my kids! I am fed up with Ford and there recalls! I called Ford service after I found out it is a recall to get fixed immediately but the service man stated they wont have have the part till the beginning of 2017 what am I suppose to do until than!!!! this is ridiculous never again will I purchase another Ford !!!!
- Austin, TX, USA
I did a complaint before on my door latch driver side malfunctioned and won't stay closed. I am doing another complaint because now the passenger door latch has malfunctioned. This vehicle is a 2013 and the door latches should not be malfunction this way. I had to pay out of my pocket to repair the first one now the second is damaged. I need the dealership to fix this problem as nobody contacted me to fix my problem the first time. At this point I am against Ford now and will not buy or recommend anyone I come I contact with to buy the Ford brand ever again. My name is lee [xxx] my phone number is [xxx] my email is [xxx] I own a 2013 Ford Focus and had many unsafe problems occur. Two door latches malfunction door will not stay closed. Fuel tank replaced cause of the capless system creating vacuum sucktion and damaging engine. When is enough enough with this vehicle. Worst investment I have made in my life. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Joshua Tree, CA, USA
My wife and I were out for the day, stopped to have lunch. When she got out and shut the door it would not latch, the latch had broken inside and wouldn't stay shut. Had to tie the door shut to get it home. Very dangerous situation, luckily it happened when we were stopped and didn't come open when we were in motion.
- Custer, KY, USA
Passenger side rear door opened while vehicle was underway and leaving my driveway. Will not close or latch. Latch moves smoothly by hand, but does dot catch and latch against frame mounted piece, nor does it move when door handle is operated.
- Dothan, AL, USA
Driver side front door latch failed, causing door to not stay closed. Full range of motion of door is not hampered; door can be closed fully, however door opens with no effort, even when lock is enabled.
- Middleburg, FL, USA
I parked the car and removed some belongings from the back seat, tried to shut the door and lock the car when I noticed the car was not locking due a door being ajar. The back passenger door latch would not latch shut, I tried to manually engage and disengage the child lock in addition to locking and unlocking the car several times while the door was being held shut and also open. The door has to be held shut with a rope tied to the headrest. The recall that Ford has out about the back door latch does not involve my VIN so I can't get an answer about it from them.
- Portland, OR, USA
Driver's door won't latch. Had to drive to dealer while holding door closed. Opened while making turn, door almost hit car in opposite direction waiting for light.
- Mesa, AZ, USA
Passenger door latch broke door flew open while driving in parking lot. Now it will not close.
- Mesa, AZ, USA
Door won't latch. The driver door latch is broken. The door will not stay closed. There is a recall from Ford about the latch. I cannot find the recall number, but here is a link to a media report from Ford. Https://media.Ford.com/content/fordmedia/fna/us/en/news/2016/08/04/regional-safety-recall.pdf however, they state that they will not repair my car because I live in Tennessee which is not one of the states listed on the recall. Only certain states "with higher ambient temperatures and solar loading" are on the recall list. Oregon and Washington are on this list. Are those states really hotter than Tennessee?
- Millington, TN, USA
Door latch assembly broke and will not latch or engage to keep door closed. Was stationary sitting in the parking lot for approximately 9 hours. Temp outside that day was 99 F. opened the door to place my work bag in back seat and door would not close (or latch) after. Active recall for the same type of car describing same problem, however my car is not involved yet.
- Rogers, AR, USA
The door latch system went out while I was driving about 5 mph and made a turn into a parking spot and my vehicle door flew open almost causing me to have an accident. I know that this issue is effecting other Ford vehicles but the dealership will only repair this if I pay out of pocket. Vehicle is currently at the dealership due to the safety factor of door not latching.
- Coolidge, AZ, USA
The driver door won't stay closed. I have to hold the car shut while driving and it's very unsafe. I was told by yucca valley Ford the repair is around 500$. this car is still new and shouldn't have this safety concern at this time.
- Joshua Tree, CA, USA
The driver door opened when the latch failed. Took to Ford dealer and they acknowledged they have had problems with the latches failing. The vehicle was parked I unlocked with electronic key and the door then failed to latch shut
- Milton, FL, USA
After entering car, the driver front door would not latch. There was no prior indication of any malfunction with the door latch. Driver door required to be bungee corded in order to drive vehicle to Ford dealership. The door latch was replaced by Ford at a cost on $697 to owner.
- Scottsdale, AZ, USA
While driving through town... canton, Texas. The drivers side rear door latch failed and the door flew open when turning right. My 85 year old mother was sitting next to the door, in a seat-belt thank god. I pulled over and tried closing the door several times. It would not catch on the striker. Using a screwdriver, I found the latch had no tension on it and would not hold the the door striker. I put my mother in the front seat and had my son hold the door closed for the 15 mile trip home. I called 3 Ford dealers to find the part is on back-order. The price is a whopping $273 + tax + another $100 to put it in. Had my mother not been belted in, this could have killed her. Had there been another car close, it would have made for a nasty accident. I know this is not a one off, freek failure. My wife is now driving around with the door tied shut
- Edgewood, TX, USA
This is my second complaint that I'm filing on your website as I have not heard anything from my first complaint. I am currently experiencing a door latch problem with my 2013 Ford Focus. Please read and review the attached document which describes the problems I've been having and what has been done so far. I tried to paste it here, but it's too long for this form.
- Scottsdale, AZ, USA
- Bristol, VA, USA