10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 1 / 1
- Average Mileage:
- 58,935 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Focus. The contact received a recall notification for NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact called great America Ford Lincoln(580-338-8423, located at 906 U S 54, guymon, ok 73942) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Guymon, OK, USA
Studdering, shaking upon acceleration
- Louisville, TN, USA
I bought the vehicle at 30,000 miles on it with a new transmission that Ford had to replace due to the faulty original one the car came with. A year after buying the car off a Ford dealership lot the transmission dies again at 70,000 miles. Two transmissions needing replaced in this vehicle and Ford won't pay to fix the transmission the second time. Even after they discovered the cause of the transmission breaking down the second time due to a part missing. I've had the car a little over a year. Ford is at fault and should pay to fix my car.
- Kansas City, MO, USA
The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 35 mph, the vehicle ran out of fuel; however, the fuel gauge displayed a half tank of fuel. There was no warning indicator illuminated. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
- Las Vegas, NV, USA
This regard the air purge valve recall for my Focus St. Have gone to the dealership several times and have been told that the part is not available and today I was told the software is not ready. This is hard to believe in view of how boeing has fixed the software for the 737 issue. There seems to be an indifference on fixing this and has cause issues is hesitation and almost stalling. I have managed to control this by manipulating the clutch which is probably not good. I am surprised that Ford has not expedited the fix.
- Valencia, CA, USA
I just got the car from dealership with financing it, they didn't know notify me, that there was an unfixible recall!!! I am a single mom, it was my long way to getting a car, I want it be safe for me and my daughter, I don't, it won't even last 6 years, I am really upset!!!! please fix ingeen light pops on, hatchback opens, airbag is pff
- Yerington, NV, USA
I received a safety recall in Dec. 18 for cpv valve and deformed gas tank. They said parts would be in by end of March 2019 as per letter from Ford. I called Ford today and they are apparently still working with their parts supplier and they have no date to correct this problem. This is a Focus St and they say only fill up the gas tank halfway. Why have a recall if they don't fix the problem" who is protecting the consumer? is there an actual time limit to get this done"
- Staten Island, NY, USA
First sign of an issue was the check engine light illuminating in October of 2018. Shortly after the engine randomly started losing power and shutting down completely at random intervals. It could either be while driving or sitting at a stop light. I go to accelerate and notice the engine has shut off. The car will frequently behave as if it has reduced power when pushing the accelerator pedal. The rpms of the car will also randomly fluctuate as the car is struggling to get enough fuel to keep it running which also brings a very rough idle. The rpms do not climb as quickly and the engine has a low rumble to it sounding like it is struggling. This is also accompanied by what sounds like backfires coming from the exhaust. When refueling and putting the gas pump into the car there is a large high pressure release from the gas tank. Upon trying to restart the car the starter motor has to spin for an extra 5 seconds or so until the engine turns on. When it does turn on it sputters and struggles to get to a stable idle RPM.
- Frankfort, IL, USA
The contact owns a 2013 Ford Focus. While driving 55 mph, the vehicle decelerated and lost power in the middle of traffic. The contact coasted the vehicle off the road. In addition, the vehicle leaked fuel. Also, when the contact filled up the fuel tank, the fuel tank gauge would not move. Currently, the vehicle would not start and the check engine indicator illuminated. The contact called bill night Ford (9607 S memorial dr, tulsa, ok 74133, (918) 526-2400), but the dealer would not schedule a tow truck to retrieve the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and did not assist. The failure mileage was 141,000.
- Tulsa, OK, USA
Ford has not acted on their recall (Ford recall #) 18S32, for over 7 months.
- San Diego, CA, USA
One day while filling car up.. I noticed a few drops of gas on the ground afterwards. Today I wanted to add $8 to my gas tank. The moment I started pumping the gas started coming out. I tried a few times to continue but I kept coming out.
- Brookhaven, MS, USA
Stalling
- Fresno, CA, USA
I am having an issue with filling my car with gasoline. It can take me up to 20 minutes to put $10 worth of gas in the car. The gas nozzle constantly will click off when I am filling the tank. It does not matter if I am doing it manually or if I set the gas nozzle to the automatic feature. I have to continually depress the nozzle to fill my car and it constantly clicks off. I have tried different gas stations, and I will try to hold the nozzle in different way, but it never works properly.
- Cincinnati, OH, USA
Takata recall
- Arkansas City, KS, USA
Manufacturer recall number18S32 NHTSA recall number18V735 our vehicle's fuel tank collapsed over a year ago and we are unable to fully use the vehicle. Ford doesn't appear to be providing necessary parts to dealers for repair. We are getting nowhere and the car is unsafe. Perhaps you can compel Ford to fix this recall in a more timely manner. I suspect there are others with the same problem. Thank you in advance.
- Seneca, SC, USA
I'm at the tail end of a buyback for multiple recall issues that seem to be unfixable. They had also replaced a week engine mount that is failing now they had to replace a safety recall for gas fuel. All of which in the past downtown Ford in sacramento did for free and now they are trying to charge me $1300 to fix the recalls and repairs that they had done without my knowledge. Since it was ordered to them by you guys. And now they are saying at future Ford of sacramento off of madison avenue that they will not fix it for free and that they are going to try and take it out of my settlement when theyare scam artists and are charging me way more than any part needs to be. And I'm also being lied to by Ford wrap who told me they were going to pay for the parts and they were also going to put me in a rental. All of which was a lie. I have lost hundreds of dollars in wages I've had a ton of pain and suffering from having to be lied to over and over again and thinking I am being helped when in fact all they're doing is trying to take my money and put me in a unsafe car that could've killed me or my loved ones multiple times because of their negligence and they are not being held liable
- Sacramento, CA, USA
My fuel line and fuel neck went out on me I was driving and another person waived at me and said they saw sparks coming from the car I was in the middle of the road and then the call stop I was low on gas so I though I ran out of gas got gas and the gas ran through to the ground I had no warning it just happen I called my mechanic he was the one that told me about the fuel line and fuel neck he said that was very dangerous because the gas was running out I just thank god it did not blow up with me or my grand kids looks again I thank god my family has always been a Ford family but I have has so many issues with this car im not a happy camper with my Ford Focus but I can't afford right now to get another vehicle I have a little over a year to pay this off I'm unside down and have to keep it but not happy about Ford you guys have put out great cars what happen to the 2013 Ford Focus
- Decatur, GA, USA
The contact owns a 2013 Ford Focus. The contact stated that water was found inside the vehicle more than once after it rained. Also, the clutch vibrated when the gears were shifted. The failure occurred every time after shifting out of first gear. There were no warning indicators illuminated. The vehicle was taken to star Ford and Lincoln (1101 S brand blvd, glendale, ca 91204, (818) 956-0977) where it was diagnosed that a new clutch and fuel tank were needed and the power train control module (PCM) needed reprogramming. The contact stated that the mechanics only installed a new fuel tank and reprogrammed the PCM. The manufacturer was made aware of the failures and did not assist. The failure mileage was 59,763.
- Los Angeles, CA, USA
The contact owns a 2013 Ford Focus. While driving various speeds, the vehicle stalled. Also, the fuel gauge did not function properly and indicated that there was fuel in the vehicle when there really was none. The vehicle was taken to kistler Ford sales Inc. (5555 central ave, toledo, oh 43615), but they were unable to diagnose or repair the vehicle. The Ford manufacturer was made aware of the failures. The failure mileage was 125,000.
- Sylvania, OH, USA
- Lost Lunas, NM, USA