10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,326 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Focus. While driving at an unknown speed, the brake and accelerator pedals were depressed and the vehicle shook. There were no warning indicators illuminated. The vehicle was taken to courtesy Ford Lincoln (1313 ne 122nd ave, portland, or 97230, 833-281-3456) where it was diagnosed that the transmission clutch failed. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 63,003.
- Portland, OR, USA
The contact owns a 2014 Ford Focus. While accelerating from a complete stop, the vehicle began to jerk and stutter. There was no warning indicator illuminated. The vehicle was taken to crest Ford (26333 van dyke ave, center line, mi 48015, (888) 614-2160) where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,928.
- Detroit, MI, USA
The contact owns a 2014 Ford Focus. While operating the vehicle and making a turn, the clutch became stuck. The clutch unlocked once the vehicle went into second gear. There were no warning indicators illuminated. The vehicle was taken to automax Hyundai (3301 E central Texas expy, killeen, tx 76541, (888) 840-5771) where it was diagnosed that the clutch needed replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 72,000.
- Killeen, TX, USA
The contact owns a 2014 Ford Focus. While driving approximately 25 mph, the transmission clutch failed. Upon depressing the accelerator pedal, the transmission gears slipped and the vehicle would not accelerate beyond 25 mph. Courtesy Ford Lincoln (1313 northeast 122nd ave, portland, Oregon 97230, (971) 533-8712) diagnosed that the transmission clutch needed to be replaced. The vehicle was partially repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
- Portland, OR, USA
The contact owns a 2014 Ford Focus. While driving 20 mph, the vehicle began to switch gears independently. The contact was able to drive the vehicle home. The vehicle was then taken to livermore Ford Lincoln (2266 kitty hawk rd, livermore, ca 94551) where it was diagnosed that the clutch needed to be repaired. The vehicle was repaired, but the failure recurred. The same dealer was contacted a second time and informed the contact that the clutch failed again and needed to be repaired. The vehicle had not been repaired. The manufacturer was notified and informed the contact that they could offer him a small compensation. If the contact accepted, the manufacturer would no longer be responsible for anything the contact may experience due to the failure. The contact declined the offer. The VIN was not available. The failure mileage was 3,400.
- Livermore, CA, USA
The contact owns a 2014 Ford Focus. While driving approximately 5 mph, there was an abnormal odor from the front of the vehicle and the power seized without warning. The vehicle restarted after several attempts. The vehicle was taken to a local dealer (dave sinclair Lincoln St. Peters, 4760 N service rd, St. Peters, mo 63376) where it was diagnosed that the clutch was burned. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that NHTSA issued and expanded recalls. The failure mileage was approximately 40,000.
- Wright City, MO, USA
2014 Ford Focus. Consumer writes in regards to problems with clutch mechanism. The consumer stated the clutch mechanism failed and has been replaced twice and went out again.
- Knoxville, IA, USA
2014 Ford Focus. Consumer writes in regards to bad clutch on vehicle. The consumer stated the dealer declined to complete the repair. The dealer advised the clutch was out of warranty.
- Glastonbury, CT, USA
The contact owns a 2014 Ford Focus. While driving approximately 20 mph, the vehicle vibrated and did not accelerate. There were no warning indicators illuminated. The vehicle was taken to a dealer and the clutch was replaced. The failure recurred after approximately one year. The vehicle was taken back to the dealer where the clutch was replaced again. The manufacturer was made aware of the failure and offered to continue to replace the part with discounts. The contact requested a buy-back, but the manufacturer declined. The failure mileage was approximately 2,000.
- Milan, MI, USA
The contact owns a 2014 Ford Focus. On several occasions, while attempting to drive, the vehicle hesitated. The vehicle was taken to the dealer where it was diagnosed that the clutch assembly needed to be replaced. The contact mentioned that the vehicle clutch assembly was previously replaced, but the failure recurred. The manufacturer was not made aware of the issue. The failure mileage was 38,000.
- East Cleveland, OH, USA
The contact owns a 2014 Ford Focus. While attempting to accelerate from a stop, the vehicle vibrated abnormally. The dealer diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,999.
- Marblehead, MA, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle experienced failures stalling and shuttering without warning. In addition, the vehicle independently rolled back when operated on an incline. The vehicle was taken to the dealer where it was diagnosed that the clutch pack failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer approximately five times for the failure. The manufacturer was notified of the failure. The failure mileage was approximately 21,000. Updated 09/22/16 updated 10/4/16.
- Birch Tree, MO, USA
The contact owns a 2014 Ford Focus. While attempting to accelerate from a stop, the vehicle would shudder and hesitate. The vehicle would independently slow down when making turns. The vehicle was taken to the dealer where it was diagnosed that the automatic clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle had been to the dealer for the same repair on four separate occasions and each remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 8,322.
- Seekonk, MA, USA
The contact owns a 2014 Ford Focus. While attempting to accelerate to highway speeds, the vehicle hesitated to accelerate without warning. The vehicle was taken to a dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where the technician informed that the clutch needed to be replaced again. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,000.
- Mount Washington, KY, USA
The contact owns a 2014 Ford Focus. The contact stated that the clutch needed to be replaced in the vehicle. The vehicle was taken to a dealer to be repaired, but the dealer had to order the parts. The manufacturer was made aware of the issue. The failure mileage was 19,000.
- Midlothian, VA, USA
The contact owns a 2014 Ford Focus. While attempting to accelerate from a stop sign, the accelerator pedal was depressed but the vehicle jerked and hesitated before accelerating. In addition, while driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to a dealer who diagnosed that the clutch needed to be replaced. The vehicle was repaired; however, the failure recurred on numerous occasions. The vehicle was taken back to the dealer who diagnosed that the clutch needed to be replaced. The vehicle was not repaired due to part unavailability. The VIN was included in NHTSA campaign number: 15V005000 ( fuel system, gasoline); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the failure. The failure mileage was 8,000.
- Hanceville, AL, USA
The contact owns a 2014 Ford Focus. While accelerating from a stop, the engine stalled without warning. The failure recurred numerous times. The dealer diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure and the VIN was not included in NHTSA campaign number: 14V495000 (electrical system). The failure mileage was approximately 2,000. Updated 7/13/15
- Tipton, IN, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle excessively vibrated, jerked, and failed to accelerate at any speed. The vehicle was taken to the dealer for diagnostic testing. The dealer reprogrammed the software and stated that the clutch needed to be replaced. The manufacturer stated that the clutch was on back order and could not provide a turn around time. The vehicle was not repaired. The failure mileage was 10,000.
- Dallas, TX, USA
The contact owns a 2014 Ford Focus. While accelerating from a stop at 5 mph, the vehicle surged forward and the speed increased to 15 mph without warning. The vehicle jerked and the speed accelerated beyond 20 mph. The failure occurred ten times. The dealer stated that the clutch and seals needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified. The approximate failure mileage was 3,500.
- Trenton, TX, USA
- Marietta, GA, USA