I bought this car new in December 2014. Since I had no experience with this dual clutch transmission, I did not recognize the clutch was bad on test drive. It shuttered in first and second gear and shifted out of first gear in an unusual way. After about a year, I asked the dealer to check it out. The clutch was bad and replaced. It worked beautifully. A year later, I was back for a second new clutch. Now about a year later, I am back for a third clutch. The car only has 25,900 miles on it. The dealer has been great but I won't be able to keep this up after my extended warranty expires. The car has always been unpredictable with acceleration. Note to everyone, don't pull out in front of someone with one of these cars. You may or may not get a proper response from the transmission. After I had the car a year, my wife went to test drive a new Mazda for herself. We were in my Focus. The Mazda dealer told me up front they would not take a Focus on a trade-in because they've had too many that had to be taken to the Ford dealership for repair after they traded for them. So, they made a decision not to take any more on trade. This is very telling. The government should force Ford to recall this transmission and replace them with better ones. It is not fair to the consumer that they've been stuck with dangerous junk. I'm a Ford guy all the way, but his transmission is the worst.

- Powell, TN, USA

The contact owns a 2014 Ford Focus. While driving various speeds, the vehicle stalled without warning on several occasions and the "transmission failure, service engine soon" warning indicator illuminated. The vehicle was towed to the contact's residence in October of 2018. In addition, the gear shifter failed to shift into the drive position and smoke appeared underneath the hood on one occasion while driving various speeds. Morrie's minnetonka Ford (13400 wayzata blvd, minnetonka, Minnesota 55305, (952) 546-5441) was made aware of the failure and stated that there was no remedy for NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The failure mileage was 97,542.

- Minneapolis, MN, USA

Vehicle only has 63,000 miles. The Ford powershift dual-clutch transmission is defective and causes the car to jerk, shake, hesitate, and shutter when the accelerator is depressed to start the car moving from a stopped stationary position. This most typically occurs once the vehicle has warmed up. Ford dealership confirmed the clutch assembly needs to be replaced at a cost of $1650. Dealership informed me only option is to contact Ford customer service to see if they will cover the repair which they refused. This exact issue is well documented in Ford tech service bulletin 16-0109 dated April 2016. There is already a Ford recall for this exact issue that covers this same vehicle through June 2014 manufacture dates; however, my vehicle was manufactured in July 2014. Ford's response is vehicle is 3000 miles over the standard power train warranty and missed the existing recall manufacture cutoff date by one month. There is also a current class action lawsuit against Ford for this same exact issue. Ford dealership's own mechanics state this is a very common complaint and they deal with this exact customer issue on a routine basis. There are no aftermarket solutions available and independent mechanics cannot service the vehicle transmission because the work requires a proprietary Ford tool to remove and replace the leaking transmission seal kit which independent mechanics do not have access to. Please review and consider extending the existing Ford recall to cover additional model year vehicles facing this defective Ford dual-clutch design. The Ford clutch design seems to be defective and is affecting additional vehicles beyond the existing recall model year vehicles.

- Hughesville, MD, USA

Vehicle "shudders" excessively upon acceleration after a stop. Stalled acceleration that almost lead to crash.taken to Ford dealership and told that the dual clutch on the transmission needs to be replaced at 80,000 miles

- Conway, AR, USA

Extreme stalling problems driving on freeway and going on inclines. Car has heavy jerking at stop and go speeds. Transmission light came on asking to pull over and wait 6 minutes for overheating. 3 times in less than a year car has been to the shop

- Santa Paula, CA, USA

The contact owns a 2014 Ford Focus. While driving, the vehicle slowed down and the rpms suddenly increased, which caused the vehicle to speed up again. The contact took the vehicle to vista Ford Lincoln of oxnard (1501 auto center dr, oxnard, ca 93036, (805) 983-6511) and they re-calibrated the engine. The vehicle's performance improved, but the failure recurred and worsened. The vehicle was taken to another unknown Ford dealer and they replaced the transmission control module and the transmission clutch. After a couple of months, the failure recurred. The dealer stated that the transmission clutch needed to be replaced again. The dealer wanted to charge for the repair since it was no longer covered by the warranty. The failure mileage was 36,000.

- Thousand Oaks, CA, USA

The contact owns a 2014 Ford Focus. The contact received notification of NHTSA campaign number: (number not assigned yet) regarding the power train. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bill collins Ford Lincoln of louisville (4220 bardstown rd, louisville, ky 40218, (502) 459-9550) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Louisville, KY, USA

Vehicle "shudders" excessively upon acceleration after a stop. Stalled acceleration that almost lead to crash.taken to Ford dealership and told that the dual clutch on the transmission needs to be replaced at 63,000 miles

- Kalamazoo, MI, USA

2014 Ford Focus. Consumer writes in regards to several safety recalls received on vehicle after purchase. The consumer stated the transmission would slip while traveling uphill with the cruise control activated, the headlights shut off, and the engine would knock.

- Whitehall, NY, USA

Continuous problems with tcm module and replacement of clutch disk assembly on 2014 Ford Focus. When these components go bad, the vehicle will have a shuttering sensation as if the vehicle does not want to go. The issue was so bad that it left my daughter stranded. We purchased the vehicle used in August 2015. Since purchased the vehicle has been back to the same dealership we purchased from 5 times for the problems mentioned earlier. In October of 2018 the clutch assembly was replaced again. I aske the dealership what could be done about this reoccurring problem...answer buy an extended warranty. Being dissatisfied with this response I contacted Ford customer service about this problem and basically got the door slammed in my face. I do not understand why 2012 and 2013 have an extended warranty of 100,000 miles on the clutch but the 2014 model year does not. I have the exact same problem as the 2012 and 2013.

- Williamson, GA, USA

The contact owns a 2014 Ford Focus. When attempting to accelerate from a stop, the vehicle shuddered, hesitated, and vibrated. The vehicle was taken to thayer Ford (18039 N. dixie hwy, boiling green, oh) where it was diagnosed that the clutch and seal kit needed to be replaced. The vehicle was not repaired. The contact indicated that the clutch and inner input shaft seals were previously replaced and the transmission was reprogrammed in August of 2017, but the failure recurred. The manufacturer was not notified. The failure mileage was 78,000.

- Elmore, OH, USA

The contact owns a 2014 Ford Focus. While the vehicle was stationary and while driving various low speeds, the vehicle jerked in and out of gear when accelerating from a complete stop. Darcars Ford lanham (9020 lanham severn rd, lanham, Maryland 20706, (301) 459-1100) was made aware of the failure and replaced the transmission module; however, the failure recurred twice. The contact reported that the previous owner of the vehicle had the transmission checked and serviced at 20,600 miles on August 2, 2016. The contact serviced the vehicle for the transmission failure on July 18, 2018. The same dealer recommended that the contact drive the vehicle approximately 1,500 miles to allow the power train module to adjust itself. The failure recurred. The contact stated that the failure was intermittent. The manufacturer was not made aware of the failure. The failure mileage was 37,320. Consumer stated clutch was replaced at darcars Ford.

- Riverdale, MD, USA

I purchased the vehicle used in August 2017 with 42K miles on it. The vehicle after driving it for a few weeks noticed a shudder in low speeds. I contacted a friend who was an automotive technician he made me aware of the issue with this type vehicle and how it would be covered under a recall. I went forward and had the clutch and training module replaced under the warranty. Twelve months later I start experiencing the same issues with the car. I brought it again the Ford dealership replaced the training module but did not replace the clutch because it was no longer covered under warranty. The service department told me that I would have to deal with Ford directly if I wanted this part to be covered by Ford. I was also made aware that the same parts were replaced in 2015 by the previous owner. I contacted Ford and spoke to a customer service representative and a supervisor.. I was told there was nothing they could do but they would submit my issues to a third party arbitrator. That was almost two months ago. I had heard of a class action lawsuit was going on with Ford regarding this issue.. although I was past the filing deadline to be part of the initial lawsuit the website said they would still address my concerns. I was also made aware that I needed to contact Ford directly before I started the arbitration process. I contacted them a representative called me.. reviewed my case and told me he could only offer me $400 for my inconvenience. The vehicle was not covered under my state's lemon law. When I mentioned my clutch needed to be replaced and the $400 would only cover a fraction of the cost he said they could help with the repair uncertain if it would be covered in full. So I decided to contact my state's attorney general's office. They have agreed to help me with my case but suggested I report my issues to this Agency.

- Waterville, ME, USA

I bought my 2014 Ford Focus from a dealership 2 yrs ago. The first week of driving it I noticed a "shuddering " feeling after accelerating from a stop. I took it back to the dealership that week and the salesman tried to tell me that was normal for this car due to ther "special" transmission that the focuses have. A week later, after nearly getting broadsided due to the shuddering and not being able to accelerate going up a hill from a stop, I brought it back again and had the service manager go for a ride with me and he agreed, I had a problem. Long story short, 2 yrs later and 3 times having the transmission dropped and new clutch installed, I want out from under this lemon of a car. Yesterday I had all this done for the 3rd time under warranty but when it happens again w/in the next year, and I fully expect it to, my car will no longer be under warranty. I can not afford a $2500 fix once a yr! I have started the process to have a possible buy back as I still owe a considerable amt on my loan. No one at Ford seems to care. There really is no fix for this problem. The internet is flooded with complaints about these cars. I've also read that some people have gotten a letter extending their warrenty to 7 yrs or 100,000 miles. Why haven't I gotten that letter yet? Ford needs to make this right! this is a lousy unsafe car!

- Northfield, MN, USA

My vehicle was repaired multiple times by Ford when under warranty for their transmission problems taking a manual transmission and running it like an automatic kind. I had to have a new clutch put in as mine was severely destroyed. Once all the repairs were finally accomplished and the power control module, transmission control module (tcm was replaced) and reprogrammed many times the car finally was driving normally as it should as I bought this car brand new with only 13 miles on it. Now my car is exhibiting clutch chatter if I start out a bit slowly such as from say a school bus stop. If I start out with a bit of speed no chatter at all. I am not sure if this is happening to other Ford Focus (many types of SE etc.) owners and if this transmission problem with the power control module (PCM), transmission control module (tcm), clutch, transmission and any other powertrain parts affected by these many parts should be under an extended recall/repair status for the life of the car since Ford created the problem initially with the manual transmission used like a normal automatic transmission? perhaps if more Ford Focus owners complain then we will as owners have a less troubled mind regarding what happens to say at 50,000 miles etc. Without an extended warranty. I have noticed the above clutch chatter over the past several months it is hard to put an exact date but the last day I drove my car (11/13/2018) is the last date I noticed the potential clutch problem. I will report my concerns to the dealer and inform them that I reported this same problem to your website (www.NHTSA.gov). I am hoping to not have any repair invoices for this problem ever until I sell the car or turn it in for a new one. Please advise thank you.

- Kissimmee, FL, USA

Vehicle stalls, jerks and accelerates, have almost been in a couple of wrecks because of this.has been repaired once but still have a serious problem with it.was told to bring it in for door hatch and fuel tank recall.they tell me now that I need a clutch that is going to cost over 1000.00.the clutch issue has got to be because of the module that has been replaced and never helped anyways.

- Pearland, TX, USA

Harsh jerking and shuddering when accelerating. Ford has a recall on the transmission for this problem, yet they refused to fix mine because its 65000 miles. Was never told about this when I got the car (~35000) - would have fixed sooner if I was. Got clutch replaced months ago, fixed this for a little, now the problem is back.

- University Place, WA, USA

My 2014 Ford Focus is exhibiting a transmission problem such that it does not accelerate when the throttle is pressed. It has excessive 'shudder' from the clutch engagement and will lurch or fail to accelerate when moving from a stop sign, or when making low-speed movements. This represents a safety concern as it may fail to accelerate when merging, entering traffic or making evasive maneuvers. The problem is ongoing, however, the most serious instance of this problem occurred on September 29th 2018, where my vehicle dramatically shuddered and failed to accelerate while returning home from a short trip. The vehicle was inspected on Nov 3rd by a Ford dealer who indicated the clutch and related parts would need to be replaced, they also notified us that this was replaced once before when the vehicle had about 24,000 miles. At present, the vehicle has a bit over 79,000 miles. Upon contacting Ford to determine whether my vehicle was eligible for the clutch service recall '14M01', they indicated that I would need to contact NHTSA in order to have my vehicle flagged as eligible.

- Minong, WI, USA

I was driving on the 60 fwy when my 2014 Ford Focus transmission shifted into low gear causing me to pull over and call for assistance.

- Perris, CA, USA

The contact owns a 2014 Ford Focus. While driving various speeds, the vehicle jerked and hesitated when attempting to accelerate. The vehicle was taken to mcnelly whaley motors (750 dolly parton pkwy, sevierville, tn) where it was diagnosed that the powertrain control module, canister purge valve, carbon canister, and fuel tank were faulty and needed to be replaced. The vehicle was not repaired. The contact recently received a recall notice for NHTSA campaign number: 18V735000 (fuel system) for the failures described. The contact was informed that the parts needed to repair the vehicle were not available. The failure mileage was 90,000.

- Kodak, TN, USA