Received notice stating 'steering assist fault, service now' while driving on the highway. Turned car off and then back on on the side of highway and received message stating, 'steering loss, stop safely.' All within 5-10 minutes of each other. Almost wrecked multiple times trying to get my car to safety.

- Waco, TX, USA

Transmission gave out while driving on the highway. Had towed to dealership, who repaired with the same parts. The vehicle repair was completed and broke down with the same issue after driving 50 ft. Until today, the transmission is unpredictable and unsafe, and now the power steering assist went out, luckily I just got off the highway and back to work when this occurred. I've seem numerous reports on both of these issues, and Ford wants $2500 to repair the steering, and says they cannot check the transmission until then. They also indicated that they aren't sure if the transmission would be repaired again, and it would depend on how 'bad' it is. This is a completely unsafe vehicle, which I am still paying for, and is unusable at this time, unless I decide to drive it in unsafe conditions. Ford is not concerned about their customers or safety.

- Brandon, FL, USA

Driving and vehicle completely shutdown after a loud crunching noise coming from the front of car. A bunch of codes flashed across the dash. Vehicle wouldn't start. Had to tow it home. The transmission light stays on now when I turn key on.

- Hollladay, UT, USA

While on a road trip, the car was functioning normally when I stopped and turned off the ignition at a gas station to get fuel. When I restarted the car, the power steering did not function and I had a notification on the dash stating this as well. This vehicle only has 39,900 miles and I have been quoted a repair cost of ~$3,000.

- Glen Allen, VA, USA

Was driving I10 to visit my mom in milton fl when suddenly I could not steer the car...the power assist failure light came on. Had to manhandle the car the remaining 120 miles where I left it sit for a day and had to drive it back to jacksonville fl because the one place in that area - pensacola - that could fix it would not be able to until tues. And I had to be to work mon. Steering assist was off and on. Mostly off, my entire drive home. We were able to get it back to the dealer where we bought it - brand new in 2014 - on mon. And it was fixed tues. $3004.96 later...

- Jacksonville, FL, USA

The contact owns a 2014 Ford Focus. The contact called on behalf of the driver. While driving at an unknown speed, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to be coasted to the side of the road and was towed to a tow lot. The vehicle was later taken to an independent mechanic where it was diagnosed that the steering computer system failed and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and informed the contact that no recall was associated with the VIN. The approximate failure mileage was 51,000. The VIN was not available.

- Depew, NY, USA

Purched vehicle March 6th 2015.got the extended warrenty since then the transmission was fixed 3 times and now the electronic assist steering went out while pulling in my drive making me hit mailbox and make dent in hood of car.called 3 different dealers and all 3 said sorry that's not on recall even thou the same steering is used on other Ford vehicles and are on recall.my warrenty oz up and can not afford to fix transmission and steering.the transmission was moved out to a 5 year 10K mile warrenty.like I said they fixed under warrenty 3 times.this car is a lemon and I have no choice but to send it back and hopefully not be charged for the car.

- Nappanee, IN, USA

On 8/24/2018 I pulled into a gas station and filled the car up. As I was leaving I heard a grinding noise as I turned the steering wheel. I had never heard any noise from turning before. As I drove home 4.7 miles there were no turns, but the road does wind a little bit. As I was driving I noticed the steering felt a little "loose" and a little unresponsive. There were no lights or warning so I continued home where I would look at it. Where the road curved I could hear a grinding sound as turned the steering wheel. No sound was heard while driving straight. When I got to my block I made a right hand turn and the grinding noise was very pronounced. When I turned left onto my street the noise was just as pronounced. When in my driveway I turned the wheel while parked and the grinding sound was at the same level. I turned the engine off and turned the steering wheel right and left and the grinding noise was the same as when the engine was running. A couple of days later I read about the possibility of it being a steering assist fault. I started the car and checked for warnings and lights and there were none. I turned the steering wheel and got the same grinding noise. The next day I jacked the car up to visually inspect the steering linkage and cv axle. No play in the cv, nothing visibly broken in the steering. I tried turning the wheel with the car on the jack stands and now the steering wheel would not move at all. I removed the stands and tried again to turn the steering wheel left and right, it would not turn either direction.

- Mount Pleasant, WI, USA

After driving for 2 hours at highway speed, 90+ degrees ambient, I stopped the car to discharge a passenger. When I restarted the car, the power assist had failed. I was able to park the car with considerable manual effort. 2 hours later I started the car and the power assist steering worked normally. After about a month there have been no recurrences. When I reported the problem to my dealer the service rep wanted to charge me $100 to read the diagnostic computer.

- St. Cloud, FL, USA

While driving in the parking lot, the car (2014 Ford Focus 5dr hb) suddenly loss power. Unfortunately, the recall only apply to the electric model. Makes/models/model years: Ford/Focus electric/2012-2014 mfr's report date: October 28, 2013 NHTSA campaign number: 13V-523 components: Power train:automatic transmission:control module (tcm, PCM) potential number of units affected: 2,456

- Artesia, CA, USA

I was driving down a state road about 100 yards away from the road I live on. I turned my turn signal on and began slowing down. When I was able to turn I began pressing the accelerator to turn, upon doing so my steering locked up. I lost my power steering and wasn't able to turn. A car was approaching and had to stop to prevent from hitting my on my passenger side. I have no clue why there hasn't been a recall after researching this defect. There are so many people that have been in crashes including deaths. I'm thankful no one was hurt in this situation but I cant imagine if my daughter would have been driving as we purchased this car for her. I pray you look into this and issue a recall.

- Lakeland, FL, USA

Steering failed while driving home from work on the I 4 a road where the speed limit varies from 65 to 70 miles an hour. Not a great time to not be able to control of your car made it home but the car is to difficult to drive. And now I find out Ford knew this was issue since 2013!.

- Wesley Chapel, FL, USA

At 42000 miles my car developed some noise with the steering. There was rubbing noise coming from behind the steering wheel whenever I was turning at low speeds such as when I'm pulling in or out of parking. When I took the car to a Ford dealership, I was told the noise was coming from the steering rack and it would need to be replaced. I'm aware there's a recall 14S18 that addresses this issue, but my car isn't covered because it wasn't manufactured at the date that affects that recall, so I'm asking for recall 14S18 to be expanded to include vehicles built at the same time as mine.

- Everett, WA, USA

Steering assist message came on during engine star, vehicle was almost impossible to turn steer out of parking lot.car has only 73000 miles. Dealer repaired at owner cost of over $2100.complete steering mechanism needed to be replaced.

- Bay Shore, NY, USA

I was driving home from work on a city street and I got a warning light that said "power steering assist fault" and I suddenly lost my power steering. I was able to get home but I am obviously concerned. While doing an internet search on the problem I found a site with many complaints and they said there was a recall on 2013 Ford Focus models for the same problem, so this has been an ongoing issue with Ford.

- Cary, NC, USA

Power steering failure. Needs total replacement. Vehicle only has 46,000 miles. I was lucky I was not driving it, when it went out. I am guessing the temp that day had something to do with it. Temp was 85 that day.

- Aurora, OR, USA

I parked vehicle in parking lot of store. I returned to car, started the engine, put car in reverse, gave it a little gas while I tried to turn the steering but it would not move. Message flashed 'steering wheel assist error'. car now has to be towed to dealership for a repair that is not covered by Ford. Lucky the steering did not go out while I was driving.

- Richmond Hill, GA, USA

The contact owns a 2014 Ford Focus. The contact stated that the warning indicator flashed "power steering loss" and the steering wheel seized. The vehicle was taken to the dealer (echelon Ford, 4 S white horse pike, stratford, NJ 08084, 1-(856) 627-8400) where it was diagnosed that the steering motor needed to be replaced. The vehicle was not repaired. The manufacturer issued 95 tsbs for the steering and one steering recall. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

- Hammonton, NJ, USA

Steering wheel has locked twice after vehicle had started and was moving. First was when leaving a garage at work and moving forwards on a turn. Second was when trying to back out of a parking spot in reverse and locked up. Both times the hud popped up a message indicating failure. Took to dealer to diagnose and they said I need a new steering rack for $2300. Seems strange or faulty on the company considering it is a 2014 Focus with only 38K miles on it that this would fail so soon. Never been in an accident. I am hoping this doesn't happen while driving, otherwise it might not just be repair problem but a wrongful death suit against Ford. Being unable to move your steering wheel while driving is very dangerous and I am confused the estimate to repair was so high. Other websites indicate well under $1,000 to replace a steering rack with parts and labor. I suggest Ford fix this problem with a recall before it gets worse for me and other owners.

- The Colony, TX, USA

I was driving in the #1 lane in moderate traffic on the freeway, going about 40 mph, moving straight ahead, and slightly accelerating. An alert showed up on my dash screen stating that there was an issue with steering assist. As I pulled off the freeway, I noticed that it was significantly more difficult to turn my steering wheel, and as I took a right turn at the freeway exit, it was almost impossible to turn. I had the vehicle towed to a mechanic who recommended that I have it taken to the dealership, as he believed it fell under the same steering issue that many other Ford models have lately been recalled for. The dealership confirmed that the steering gear will need to be replaced, at full cost to me because the Focus does not fall under these recalls. Ford must issue a recall for the Focus models in addition to those that have already been recalled. I am not the only Focus owner to experience this terrifying issue, which could have easily caused an accident had my steering assist gone out in a slightly different situation. This is a life threatening fault and Focus owners need to be aware that the vehicles they are driving are dangerous.

- Los Angeles, CA, USA