Unknown, vehicle slips out of gear leaving you stranded in the middle of the street

- North Highlands, CA, USA

I am having issues with the company Ford in regards to my vehicle. It has been at Dowling Ford, in Cheshire, Connecticut for 5 weeks. I believe I am one of the unlucky 2015 Ford Focus owners who was sold a one of the cars that has a faulty transmission. After doing some research, I discovered that Ford has a lawsuit against them for unloading Ford Focus' with faulty transmissions. I will attach the link to the article stating this information. Ford is trying to charge me $5900 to fix the car that wasn't even brought in for the reasons that they are trying to charge me with. I bought the car for just under 7,000. It is only a 2015 and has 106,000 miles on it and should not be running into these problems. I have contacted the corporate office of Ford multiple times and they refuse to offer any help what so ever. I have only had the car for two years. My car was only brought in because the wipers weren't working properly and it was overheating while only in idle. It was diagnosed that the transmission module needed to be replaced which was covered under the warranty. Well, the bad news began there when I had to wait 2 weeks for that part to come in because it was "back ordered". Once that was replaced, they tried to tell me now that something else needs to be replaced which was the clutches on the transmission and it would cost $3200. Then once they fixed that which took 4 more days, they now are saying something else is wrong which is the transmission case and would be an additional $2700. My car was not brought in for any of these issues and now all of a sudden, my car needs them all replaced. Ford, hasn't even offered me a loaner during the last 5 weeks. I don't feel safe in this vehicle, and I know that I am driving an unsafe vehicle that shouldn't have even been sold to anyone.

- Plantsville , CT, USA

The front windshield wipers will slow after only a few minutes of use, in a heavy or light rain, and eventually come to a stop after about 30 more seconds. This happens every time I use the wipers in the rain. I have had it looked at by a Ford service tech at a dealership on at least 3 occasions, but they claim either that they cannot recreate the problem, or that they are designed to work that way to avoid burning out the wiper motors. Wipers should not be designed to stop working when it is raining, that is just ridiculous. Despite Ford's position that this is all new to them, or that it is how they are designed to work (depending on whom you talk to at Ford), the fact the wipers stop working during rain...heavy, moderate, or light rain...it is a well-known issue across the Ford Focus ST enthusiast community. A simply Google search will uncover many identical reports. When the wipers stop working during a rain, you obviously cannot see clearly ahead. You can turn the wipers off then back on to get them working again, but they stop all the same soon after.

- Hyattsville, MD, USA

Wipers don't shut off when cared is off and don't turn on some times when I drive and it raining hard or snowing

- Germantown, MD, USA

When I turn on the windshield wipers, the wiper blades sometime stop, with the blades in a vertical position or another angle on the windshield. They may remain in that position for a minute or more. This has happened many times while driving on city streets and on highways. To get the wipers working again, I usually have to turn the wiper control off and then back on. During this time, rain is accumulating on the windshield, reducing visibility. This is very unsafe. I reported the wiper problem to the dealer, bob thomas Ford, 2215 dixwell avenue, hamden, Connecticut 06514, on August 15, 2018, when the car had 11,122 miles on the odometer. The dealer did not fix the problem. Receipt from the dealership inspection stated: "refer to ssm 45753." Repair technician said he could do nothing about the problem. Since that time, the windshield wipers have continued to stop, unpredictably, in a vertical or other position on the windshield.

- New Haven, CT, USA

The driver's side wiper is freezing and does not operate properly no matter what operation it is in: Low, medium or high. I have had the wiper blades, wiper arm, and wiper motor replaced and none of it has fixed the problem. It has left me in several dangerous situations. I have almost wrecked numerous times. This has been going on for three months. Nobody seems to be able to fix the problem, including the Ford dealership service dept.

- Stephens City, VA, USA

I owned the vehicle 2 years and then replaced the wiper blades at Napa. Then they started stopping midway on the glass or slowing and stopping. I replaced the blades with genuine Ford blades at the dealer's quick lane, but the problem continued. The service dept. Couldn't find any problem on two visits, and said it has an advanced sensor system and "it's supposed to do that." I am afraid the wipers will give out in a storm. The service advisor snapped at me "if you keep coming back, we may have to charge you, " even though I have time left on the full warranty. This is a hazard, and they should warn people that the system uses so-called smart technology, and to be careful when changing the blades.

- Pound, VA, USA

There is extreme distortion of the image on the inside manual (non-electronic) rear-view mirror when the mirror is set to the "night" position. The mirrors are ok when set to the "day" position. I have observed this defect in the mirror of my personal Ford Focus 2015, and in other Ford vehicles I have examined on Ford dealer lots. When set to the night position, any movement of the driver's head relative to the mirror causes severe distortion of the image whether the movement is in the vertical or horizontal plane (however, movement in the horizontal plane appears to cause worse distortion than in the vertical). This distortion is most disconcerting to folks who drive at night, and could cause the driver to perceive that another vehicle is closer/farther behind than it actually is, or to perceive that it is in a lane other than where it actually is. When I demonstrated this to my local Ford dealer service manager and tried to make a warranty claim, he permitted me to observe the mirror in other vehicles on the lot, all of which demonstrated the same defect. He claims that if a "defect" appears on other comparable vehicles, it is not really a defect and is "normal." Anyone who subscribes to such nonsensical logic must surely be living in a parallel universe!

- Edgewood, NM, USA