10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 38,027 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2015 Ford Focus. While driving at various high speeds, the temperature gauge displayed that the vehicle was overheating. The vehicle lost power and the check engine and high temperature warning lights illuminated. The vehicle was taken to the dealer where unknown sensors and wiring were replaced; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was unknown.
- Las Cruces, NM, USA
My 2015 Ford Focus' transmission started to "shudder" with a jerking motion when accelerating at low RPM. Also I've experienced a loss of power/delayed acceleration when I press the gas pedal, especially when going up a hill, causing the car to not accelerate for about two seconds when I need it. There was a message "transmission overheating", then "press brake pedal" when I was idling in heavy traffic on the freeway. I had the car towed to serramonte Ford where I bought it, and bill the service person told me that "Ford Focus' are supposed to shudder, but that it probably had a bad double-clutch that needed to be replaced, and that there was a 12-week back order from the manufacturer, and that they would reprogram the computer and that should help the shudder problem as a temporary fix. I had an appointment that I waited four days for, then he told me the day of the appointment that it would be 3-7 days before he could look at it. When I called bill three times 3days in a row to see if it was fixed and him ignoring the messages, he called on the 5th day saying my car was ready. I went to pick it up and he said it still might have a little bit of a shudder and that it was normal and that it was safe to drive my car. He only listed that I complained of a shudder on the work order, never put down that any repair parts were ordered or on back order, and made it look like there was only an inspection along with an oil change. I drove my shuddering car home, perturbed at they're inadequacy. I received an E-survey from the dealership and I gave them the poor grade that was warranted. Within 30 minutes, service director henry called saying he'd have the clutch in only 8 weeks to appease me, but that I'd have to keep calling for updates. I don't feel safe driving it, fearful of it stalling when I need power critically. Faulty car that needs recall among many focuses.
- San Francisco, CA, USA
The car lurches forward, experiences delayed acceleration all the time, delayed downshifting and vehicles that have trouble stopping. It is scary when I go to pull out and the car just revs and does not move I step on gas it will slowly go, then it will just rev. Several times I had to pull to side of shoulder to get out of the way because the car was not accelerating. Scary when my kids are in the car. It does it on a weekly bases. I have taken it in several time but they say sorry if they cant see the car doing it they cant fix it. This is a safety hazard when the car does not accelerate to move.
- Lake Stevens, WA, USA
After stopping to get gas on I-80 at a service area in Indiana with the car in park and not running the engine caught on fire. The car is a new vehicle, still under warranty with about 5,000 miles on it. Ford determined that the fire would not be covered by warranty. They offered no proof, and stated that we could not appeal the case.
- Monroe, NY, USA
The Ford Focus stutters at startup when the engine is warm the car gets worse. The car will stall and is extremely dangerous. Ford has no fix they just tell me it is a manual transmission in an automatic car. I have tried premium fuel nothing helps. This is my daughters first car and I am afraid for her life
- Royal Palm Beach, FL, USA
I was driving on a major road at speeds of 50mph when car lost all power to the wheels and transmission slipped. I was leaving a mall parking lot and accelerating when the car jerked dangerously and stopped accelerating causing me to loose speed and control of the vehicle. Probable cause: Transmission failure or disconnect.
- Miami, FL, USA
I bought this car less than 6 mos. Ago. It has had 2 recalls so far. The transmission has a problem. It jumps and acts like it is going to die. Twice when I have started it there was a knocking like the engine had something wrong. When I changed the gear the knocking quit. When I run the heater there is a burning smell. I took it in and told them I was afraid to drive it and they did the recalls then told me they couldn't make it do the other things I had mentioned. I ask them to put me in something else and they said I would have to pay $400-$500 a month payment. I believe Ford knew of this problem but continues to sell them so when people complain they can charge them more money. I am a 55 year old woman that drives 120 miles a day back and forth to work. When I get off work I drive home in the dark. I am afraid to drive this car!!! Ford won't do anything about it! someone is going to get killed in this car because of the engine hesitation. I picked it up and now it is worse! when I turn the corner it does that jerking thing now like it is going to die. I hope you can help protect consumers. The jerking happens when you are driving, taking off and now even when you are turning. The knocking noise the first time was when I was backing up and the second time was when it was in park and I had just started it.
- Lone Oak, TX, USA
- Ladera Ranch, CA, USA