The contact owns a 2016 Ford Focus. While driving 30-55 mph, the gear shifted into neutral and the check engine warning indicator illuminated. In addition, the "engine too hot" message was displayed and the vehicle failed to accelerate and/or start. The vehicle was taken to cavalier Ford greenbrier (1515 S military hwy, chesapeake, va 23320, (757) 424-1111), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 32,000.

- Cheaspeake, VA, USA

My vehicle shutters when attempting to shift out of 1st gear, and is often associated with a loud noise. The issue has gradually increased in severity until last week (10.01.19) my car stalled at an intersection after stopping at a red light. After talking with automotive technicians at a Ford dealership this is a result of a faulty clutch system. However, at this time Ford refuses to acknowledge any wrongdoing in regards to this problem in my make and model.

- Oak Park, IL, USA

The contact owns a 2016 Ford Focus. After reversing out of a parking space at 10 mph, the vehicle was shifted into drive, an abnormal noise was heard, and the check engine warning indicator illuminated. The contact stated that the noise continued while driving at low speeds. Once stopped, the vehicle was unable to shift into reverse. The vehicle was taken to koons Ford of annapolis (2540 riva rd, annapolis, md 21401) where it was diagnosed that the transmission and clutch needed to be replaced along with the PCM valve. The contact was also made aware that a portion of the repairs were covered under warranty. The manufacturer was notified and the contact was awaiting a manager to call back. The approximate failure mileage was 65,000.

- Washington, DC, USA

2016 Ford Focus. Consumer writes in regards to brake and transmission issues with vehicle. The consumer stated the brake pads were prematurely worn. The transmission would shudder/clank and did not shift properly. It has been to the dealer four times due to this failure.

- Palmyra, VA, USA

Sever shuddering when shifting, especially from 1st to 2nd gear; pre-shifting at low RPM's and slipping gears; stalling and near-stalling when attempting to accelerate or when on an incline; back seats come unlocked and fly forward when you brake hard- contrarily the front seats fly back when accelerating. Ford demands payment for estimate/diagnostic even though they are well aware of the problems with this line of vehicle. Extended warranty was offered, at a significant charge- should be free!!!. these problems have been ongoing since I initially purchased the vehicle.

- Shaker Hts, OH, USA

The vehicle stalled during a left turn into the right lane of oncoming traffic and was hit as a result. The vehicle was declared a total loss. The vehicle had been taken to Ford previously due to concerns of stalling/sluggish acceleration at which time the dealer disclosed an issue was known that was most likely the cause. The dealership kept the car and performed repairs. The acceleration seemed a little better but still not right based on decades of driving experience. I think the cpv issue (18S32/18V-735) may have caused the car to stall and be hit when it would not have been hit otherwise.

- Cary, NC, USA

I purchased a 2016 Ford Focus with 7 miles on it in March 2017. In May 2017, at roughly 4,000 miles, the cars transmission went out, stranding me in Missouri on a road trip. A warning light came on and said "stop car now, transmission overheating". since that time, the car has had 2 new transmissions, and 5-6 new clutches. Each time, it is replaced because the car studders and does not want to engage the transmission. This usually happens at slow speeds, but on a handful of occasions it has done it at highway speed. It has also failed to engage when stopped at lights or stop signs, and then randomly engages and sends my car (and me) flying into an intersection with no warning. I have been told that the new clutch has to "warm up" to the way I drive when it shudders immediately after replacing the clutch, and have been told that it was just the way the car drives, etc. The attached file is from the first repair. I have several more.

- Benton, AR, USA

On 8/18/19 my daughters car check engine light came car was not shifting right had the car towed to dealership they replaced one of the clutches only to have the other go two days later this time the car would not start back up the car only has 9 thousand miles. Upon checking more into the car the clutch was replaced before.

- Seminole, FL, USA

On 8/18/19 sent from yahoo mail on android ----- forwarded message ----- from: "[xxx] to: [xxx] sent: Mon, Aug 19, 2019 at 10:58 am subject: VIN #[xxx] to whom it may concern, yesterday I was driving on hwy 17 in Washington state and the transmission issues of my 2016 Ford Focus almost cost me my life. Hwy 17 is a 60 mph, two lane highway surrounded by farmland. While driving on that highway, I maneuvered to pass a semi-truck that was travelling at 50mph. There was more than enough distance from on-coming traffic to pass safely; well, that is if as I pulled alongside the semi-truck I hadn't lost all power even though I was pressing the accelerator. The RPM's went up to "the red" 7-8, I started losing speed and pacing beside the semi- truck. I could hope my acceleration ability came back, or I was going to try to brake and go back when I saw another car behind me in the passing lane, making me a sitting duck. For a few seconds of panic, I considered my options- mostly to go off in the ditch to the left. Luckily, the acceleration came back after the needle on the RPM's went haywire and I slowly was able to get in front of the semi-truck before oncoming traffic hit me. The car behind me sped past me as I got over, with a look that I interpreted as he thought I was trying to kill him. At 47K miles the first transmission faults began to appear. I have attached copies of the Ford services and tickets opened due to the multiple, ongoing problems. I am not part of the class legal action for the transmission issues of 11-16 Focus and fiestas. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Yakima, WA, USA

I am making a complaint that my 2016 Ford Focus with a installed automatic dual-clutch power-shift transmission. I am experiencing severe hesitations when I accelerate. I am experiencing a jerky car movement, as I am driving, this having G the feeling that I could lose control of my vehicle. The driving conditions are the worst in normal city driving conditions, as the transmission is working more than on a interstate or freeway. Most of my diving is in the city. I have take it to local authorized Ford dealerships and they say there is no recall, fix, and that it will be $289 to give a diagnosis. There is currently a class action lawsuit that was filed, but is too late to join. I am filing my complaint against how Ford is not helping to solve a known issue with my vehicle, without major costs. Ive taken the vehicle to an established auto transmission business and they diagnosed that the vehicle will need a full transmission rebuild or replacement. The 'check engine' light is on and the diagnosis code is indicating 'transmission issue' only. Photos are attached.

- Waukee, IA, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle would not accelerate or shift into reverse. The vehicle could not be driven and the transmission warning indicator illuminated. The vehicle was driven to an independent mechanic who diagnosed that a new transmission and clutch needed to be installed. The vehicle was repaired, but the failure later recurred. The vehicle was taken back to a mechanic and a sensor was replaced, which also failed. The vehicle was taken back to the mechanic two more times for repairs, but the failure recurred both times. The manufacturer was made aware of the failure and did not assist. The dealer was not contacted. The failure mileage was 99,000.

- North Lake, IL, USA

1st time while driving on street- digital message stated " stop pullover transmission overheating. 2. 7/7/19 vehicle transmission will not go into reverse and went in out drive with hesitation-clutch broken 3. 8/17/19 while stationary transmission would not go into gear. Clutch and seal broken

- Revere, MA, USA

My mother is a senior citizen. Peacock Ford (maitland fl) performed extensive transmission work replacing transmission control module (tcm) & clutches shortly before we purchased in Feb 2019. They did not disclose this to us. May 2019, Ford had to replace the tcm again. July 2019, Ford had to replace the clutches again. Given that my mother is a senior citizen, if the transmission goes out while she's driving, she may panic and cause a serious accident. This situation is not acceptable.

- Lutz, FL, USA

Transmission slips

- Boise, ID, USA

The contact owns a 2016 Ford Focus. While driving various speeds on several occasions, the transmission shuddered, slipped, and lost power. The contact stated that the vehicle never stalled. The vehicle was taken to randall reed's planet Ford (located at 19000 eastex fwy, humble, tx 77338, (866) 844-5995) to be diagnosed. The contact was informed that the electronics in the transmission failed and a software update was needed. The software was updated, but the failure recurred. The vehicle was not included in NHTSA campaign number: 18V845000 (power train). The manufacturer was not notified. The approximate failure mileage was 72,000.

- Humble, TX, USA

The contact owns a 2016 Ford Focus. The contact stated that the transmission and clutch had to be replaced four times since the vehicle was purchased. The vehicle was taken to lance cunningham Ford (4101 clinton hwy, knoxville, tn 37912, 865-685-5588) where it was diagnosed that the transmission failed. The dealer stated that the vehicle had the same transmission failure as listed in NHTSA campaign number: 18V845000 (power train). The manufacturer was contacted and did not assist. The contact was provided with the number to the federal trade commission. The failure mileage was 67,000.

- Strawberry Plains, TN, USA

The vehicle started to shudder and jerk while it was in motion only two months after the purchase of the vehicle. The diagnosis was a bad clutch in an automatic vehicle.

- Tallahassee, FL, USA

When taking off vehicle shutters. Vehicle also will slam into gear when accelerating. Vehicle will sometimes have delayed reaction when stepping on gas- making entering highways/ traffic circles/ pulling onto busy roadways dangerous. Vehicle has been 'fixed' by authorized Ford dealerships 3 times, about to be 4.

- Pleasant Valley, NY, USA

Vehicle stalled in the middle of highway. Vehicle stall after gas in put intontank. Check engine light comes on and purge valve or vacuumed leak noted. Vehicle randomly shuts off and or loses power. Our car was almost hit while it stalled turning at an intersection. The transmission shutters and doesn't shift. The transmission when in drive goes in reverse and when in reverse the transmission goes in drive.

- Warsaw, MO, USA

The contact owns a 2016 Ford Focus. While driving 30 mph and depressing the accelerator pedal, the vehicle failed to accelerate. There were no warning indicators illuminated. The contact called jenkins & wynne Ford, Honda, & Lincoln (located at 2655 trenton rd, clarksville, tn 37040, (931) 542-4886) and notified them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 67,000.

- Stewart, TN, USA